August 2023 by Emily O
Always a good experience here, staff are brilliant with my little boy and give him a sticker after measuring his feet.Love the £5 discount from recycling old shoes with them too!
July 2023 by Emily T
Always a good experience here, staff are brilliant with my little boy and give him a sticker after measuring his feet.Love the £5 discount from recycling old shoes with them too!
June 2023 by loraine dacey
store with my sister and there was 4/5 staff huddled in a group chatting (not a problem), no other members of the public was in there. We proceeded to look around the store and found what I was looking for in the childrens department. Tried to get their attention a couple or times, eventually got seen to. They didn't have the size in store, so I asked if it was possible to order them and she advised they can be delivered to my home and I asked can they be delivered to the store. She seemed to have an issue with me picking them up on another day rather then the next day delivery service. Ordered and left the store.Today... went to collect and staff were huddled in the same position as Friday. Walked in and promoted attention for the collection and a young man help to get the collection and helped my daughter see if they had a certain trainer in stock, very helpful.Decided I wanted to look at a pair of sandals, yet again had to prompt for help by another member of staff that were still huddled complaining they were short staffed.Young girl came over who was the same member of staff who served me on Friday. I asked if they had my size in the sandal, she promptly came back advising "NO" sharply and said we can order them and my daughter came back quickly with a no we will order them online due to the girls tone. I said can you see if they have the other colour in a 4 for me please and thr girl and went back to the huddle and came quicker then before and said no again.I very quietly and discreetly said it doesn't look very good if your not looking for the customers ( the shop had a numbers by now). I was shocked as her reply was "you've got a mouth, use it if you want attention"!!! She walker away back to the huddle before I could reply.I was shocked as a 61 year old women I do not expect to be spoken to by a member of staff who I have been polite to.I walked over to the huddle and asked to speak to the supervisor and they said they don't have one, so I asked the girl for her name who turned her back refusing to give it.I am disgusted that I was spoken to in such a way. My daughter has only ever praised that store as they have always been attentive and helpful. My daughter did say there faces didn't look familiar this time.
April 2023 by wasiu bankole
Polite and helpful attendants.
January 2023 by Dean
A special thank you to Jessica for being so helpful and polite.
October 2022 by Sushila Datta
Schuh as a company is good and has some really nice stock. I have always purchased my footwear from this brand. The Bexleyheath branch was a first for me. I was in the store for around 5 mins. 3 staff members stood at the front of the store chatting. I never got approached. In the end I walked out and another customer with a child walked out as well. He had been there longer than me and also wasn't approached. I've worked in retail for over 25 years. Most of that time as a Manager. Chat if your store is quiet. As a customer walks in you make yourself available. I am very disappointed with this branch and obviously will never go back.
June 2022 by TheBazil66
Great shop ..staff really helpful .
March 2022 by Samantha R
Very helpful, friendly staff, quick at getting the shoes we needed
February 2022 by Algie Greenidge
Nice shoes for all the family, great sales as well
February 2022 by Mark Mitchinson
Ordered me the wrong size shoes even repeating size 10 , ten times during the conversation ! ?
October 2021 by J S Carter
The staff are always helpful and friendly when I needed to collect my click and collect orders.
October 2021 by maddie fox
Bought trainers for grandson and great grandson. Staff were so helpful.
September 2021 by Karolina Salaei
The store is well orginised and tidy however I thought the choices were limited. Not much in stock and quite small. Staff are helpful and friendly.
September 2021 by Vasanth Subramanian
Good range of options, good prices and lovely staff.
September 2021 by Rob Coombs
No complaints from me. Staff very very helpful,
