February 2024 by Helen
Went for a contact lens check and full sight test today, very impressed from start to finish, thorough eyetest with a lady optician who was very happy to answer any questions and gave me lots of good advice, very happy with the service received today, thank you.
January 2024 by Lewis
Billy is the most courteous polite individual I have ever had the pleasure to meet within vision express could not be more happy with the glasses and vision express are lucky to have such a brilliant employee
November 2023 by Sharon Coombs
My appointment was 6th Nov 23. I was met by a wonderful team. Amy tested my eyes and she is totally lovely and caring, as well as professional and informative.. She answered all my questions and even helped me chose my new glasses. I would 100% recommend Amy, she is a great asset to Vision Express ??
October 2023 by Mike Bearsby-Cook
Just been on a visit to Bexleyheath without making any appointment to view new frames.The attention & service was absolutely excellent, nothing was too much trouble, every question was fully answered & explained, & every measurement was double checked to ensure that it was correct.It was an absolute pleasure to receive good old fashioned customer service that's not usually offered in today's marketplace.If you're in need of the services of an opticians? I can highly recommend Vision Express Bexleyheath.
October 2023 by tony mcdonnell
Just been instore for a glasses repair, I'd bent the arm. The girl was really courteous, knowledgeable, smiley, helpful and professional.Repaired in 10 seconds.Great service
September 2023 by Wendy Towers
I saw Amy who was very good and exceptionally professional I would certainly recommend her
August 2023 by Ang G
I?d give this store a 0 if I could after my most recent experience. I went for my eye test here on Sat 5th August and did a full check-up, following that, I was told my prescription had changed so I left my glasses there to be upgraded with the new lenses. I was told they?d be delivered to my home within the next 4 days. I waited and waited and after day 6, I tried calling the store multiple times on numerous occasions where no one would bother to pick up the phone. Days went by and I kept trying, almost 12 days later, I received a text telling me my glasses were ready for collection, strange as I had arranged for them to be delivered. I called the store and managed to get through 2 days later, they said they were confused as I should have already received them, which I didn?t. The guy then said he would follow up to find out what?s happened and would call me back within 10-15 minutes, unsurprisingly, nothing!! I waited all day and I rang again the day after, after about 7th time calling, they answered and I asked why no one called me back. They said they?d forgotten and that my glasses were ?on the road?. I have to say, this was disgusting customer service and I certainly won?t be returning here again, and advising others not too either. On top of the massive delay, the lies and confusion, they also kept my glasses case and gave me a shoddy one in return. The staff here need some serious training or replacement altogether!
August 2023 by Bleese Serdena
Had my contact lens appointment here on Sunday, didn't have to wait long at all. The whole team were super nice and approachable. There was a complication with the appointment however the team was able to handle it smoothly. Very good communication. Jane the optometrist was very thorough and good. She definitely went above and beyond.
August 2023 by Chris Orchard
Just went for my first eye test in a long time. Amy and Priya were incredibly helpful. Any management reading this should commend them
August 2023 by Malcolm Benson
I was helped by 3 members of staff during my visit to Bexleyheath's Vision Express and found them all very helpful providing me with exactly what I was looking for. Well done!
July 2023 by Bruce Allen
Very impressed with thoroughly professional service and looking forward to experiencing the Varifocals
May 2023 by Jenny Daniels
I went in to have a nose pad replaced,glasses were purchased elsewhere but she still changed them bothfor FREE!!!! Happy!!!! Thankyou to the lovely lady
April 2023 by Sarah Hill
Such amazing service!For starters I'd booked an appointment for a test, showing up, only to be told it was actually the next week ?. The wonderful staff still managed to squeeze me in for a test & select new glasses (mine were sellotaped!).The main glasses were in store 3 days later & the sunglasses took a bit longer, but I was very Impressed by the way they fitted the thick lenses in to the frames without it being obvious how bad my vision is ?.I used to go to specsavers, but I'm a definite convert, there's no pressure for extras (unlike other stores!) and staff are very patient and polite.
April 2023 by Brenda O'Leary
I was so pleased with my appointment at Vision Express-i have a few issues with my vision & Sona Patel gave me such a thorough examination & the care she gave me was absolutely brilliant-thank you so much
March 2023 by TEACH
The optician who tested my eyes was very thorough and very good. she is excellent l would like to give her ten stars?and I would recommend her to any onebecause she went over and over and above. I would like to thank Kelly for her help especially with my eyes very sensitive and blinking non stop?? We got their in the end??. She also helped with my glasses frame she showed empathy when l explained about my glasses situation she understood. So now l will get my glasses?. Well done to the team at Bexleyheath????????
