March 2023 by Laure Ferrari
Amazing customers service, a lady replied to my email within hours with a date that suited me. Warm welcome once I arrived there. The eye doctor was extremely competent and the gentleman who advised me knew his stuff. I cannot wait to have my glasses now. Anyone wanting to learn about customers service should spend a day with these people !
September 2022 by Shelley Dimes
I?ve used Day Lewis opticians in Biggin Hill for many years now and the service is always brilliant. If I ever have any queries, Harry is always on hand to help and goes the extra mile every time.Thank you, Harry and the team!
August 2022 by Terry Vaughey
Harry and his team, provide excellent customer service, Purchased some glasses from them whilst on holiday in England, unfortunately they were not ready when i left and Harry couriered them to me at his own expense.
August 2022 by Anna Walsh
The appointment was at a time that suited me. The Optician was thorough and explained everything. Harry was helpful and considerate rather than on a mission to sell. My overall experience was that of a thorough, unhurried but efficient service. I am so happy with my new glasses. They are light as feather and the varifocal lenses are amazing.
August 2022 by Lynn Sivers
I have been using Day Lewis for many years. I love the 1-1 professional service. I would not go anywhere else. Harry is an expert in knowing what suits you best and has a good sense of humour. All staff are lovely and professional. I actually enjoy my visits to them. Keep up the good work and recommend 100%
August 2022 by Andrew Brown
Excellent service from Harry and the team, my prescription sunglasses were made in less than a week and are perfect. A refreshing change after years of mediocre service from one of the big names.
May 2022 by JMZRD
Have been coming to Harry and his team for nearly 10 years. Harry sorted me out with my first pair of glasses and has been continuing to support my needs ever since. The team is professional and personal, wouldn't want to go anywhere else.
October 2021 by Allan Goodison
Once again, excellent service for all 3 generations of our family. Hari couldn't have been more helpful at the time of purchase and with aftercare.
September 2021 by Linda Snowdon
I first went to Day Lewis at Biggin Hill a number of year ago because at the time I needed particular adjustments to be made to any frames I bought and Day Lewis were able to do this for me. Although I no longer need these adjustments to be made and there are plenty of opticians nearer to me, I have continued to use Day Lewis at Biggin Hill because I have always received such an excellent, personal service from them. Everyone at the branch is very friendly and welcoming, I always get a very thorough eye test and I have never had any problems with my prescription or frames, apart from the usual comfort adjustments after buying new frames. Harry is a dab hand at these, as well as minor repairs when I have been a bit clumsy with my glasses. Yes, I could get my glasses cheaper at a larger chain optician but I know from experience you get neither the personal service nor the excellent end result. in short, you get what you pay for and to me Day Lewis is worth every penny.
March 2021 by John Smith
Great opticians with competitive prices. I have been a customer for over five years and the contact lenses and glasses are great quality. Harry has always helped me with after sales service and minor repairs on my glasses. Staff are very professional and always maintain an excellent level of service. I would highly recommend Day Lewis Opticians Biggin Hill. Keep up the great work!
March 2021 by Linda S
I first went to Day Lewis at Biggin Hill a number of year ago because at the time I needed particular adjustments to be made to any frames I bought and Day Lewis were able to do this for me. Although I no longer need these adjustments to be made and there are plenty of opticians nearer to me, I have continued to use Day Lewis at Biggin Hill because I have always received such an excellent, personal service from them. Everyone at the branch is very friendly and welcoming, I always get a very thorough eye test and I have never had any problems with my prescription or frames, apart from the usual comfort adjustments after buying new frames. Harry is a dab hand at these, as well as minor repairs when I have been a bit clumsy with my glasses. Yes, I could get my glasses cheaper at a larger chain optician but I know from experience you get neither the personal service nor the excellent end result. in short, you get what you pay for and to me Day Lewis is worth every penny.
March 2021 by Heather Phelps
I've always had great experiences at Day Lewis Biggin Hill, the staff are wonderful and friendly, and really make the effort to remember their customers personally. The service is always great, incredibly quick to get your glasses to you and fix any problems you might have, the eye tests always feel very thorough, and they ensure that customers are always satisfied. Recommended!
March 2021 by Littlest Mermaid
I am writing this review on behalf of a family member who doesn?t have a google account.Wanting to use a local business rather than a larger chain she chose to visit Day Lewis in Biggin Hill for her eye test. The shop itself is in need of updating and a good clean. The Eye test was £49 which is expensive in comparison to other places. Had the eye test, chose the new glasses and was finally called over a week later to collect. Tried them on in the shop and mentioned that they seemed blurry. This concern was instantly dismissed and was told by a staff member it was just because it was a new prescription so should just give them a few days. The glasses were worn all weekend which left my aunt feeling dizzy and sick. Not happy with the advice to just persevere with them she chose to visit another optician for a second opinion. A new eye test was completed and she was staggered to be told the prescription given by Day Lewis was completely incorrect for one eye! Called them to rectify this and was told would have to visit the shop. Was made to wait outside in the rain, despite the shop being completely empty. When she was finally allowed in the member of staff was completely uninterested and merely said ?well what do you want?? My aunt advised she would like a refund for the eye test as she had been given a completely incorrect prescription. The member of staff simply said they did not offer refunds and dismissed my aunt from the shop. Not even an attempt at an apology. Customer service goes a long way, especially in a small community, and Day Lewis staff need to be trained in the meaning of this. Absolutely disgusting and will not be using them again.
March 2021 by Michelle Leigh
I moved out of the Biggin Hill area over 20 years ago. I still travel back to day lewis opticians. The service is first class and they always go the extra mile to help. I have both eye and contact lense check ups on a regular basis. All the staff are friendly and helpful and nothing is to much trouble. I see this Company as a good reason to support the independent against the nationals.
March 2021 by Mark Gill
I have been going to Day Lewis Opticians Biggin Hill for over 10 years. Staff are professional and friendly. I have always had a great experience from having an eye test to purchasing glasses. The staff are organised and very helpful. Excellent service and customer after care. Thank you Day Lewis Biggin Hill.
