August 2023 by Yasmin Khan
Worst pharmacy, make you wait over half an hour for a prescription, unfair treatment of customers, not dealt with fairly, will complain to the regulatory body
August 2023 by Usmaan Amin
Poor customer service and rude behaviour waited for 20 minutes+ just for prescription
August 2022 by S K
This is the worst pharmacy ever. They are rude, don?t help and have no communication skills. Avoid at all costs!
May 2022 by Kisha Bowes
Horrible bunch of people. Went to pick up my prescription it came to about £50, I thought it was really expensive but I had just finished university and never had to pay for prescriptions before so I wasn't sure how much they were. I only lived a 5 minute walk so once I got home I looked at the medication and realised it wasn't actually what I needed. I called them confused and explained the situation, they man on the phone was so vile it was unreal. Why is a whole grown man screaming down the phone at a teenager. God knows what he was saying about me in another language to his colleagues. He hung up on me twice so I went back and expressed my absolute shock and disgust in his attitude and STILL trying to figure out why I had all this random medication. The man who was on the phone then butted into my conversation with his colleague proceeded to be rude and shout at me. They took the medication back, said I'd get a refund but I don't remember ever seeing the money come back, and told me to go get my prescription else where. STILL confused I kept asking why I needed to go else where and for them to clarify. Honestly it took them about 15 minutes to finally just admit they were banning me from the pharmacy and I would have to get another nominated pharmacy.I honestly still cannot fathom the attitude, it was disgusting. All over a misunderstanding which was clearly the Doctors fault proceeding to blame me as if I had any control over the situation. All I did was turn up and receive the wrong medication.
February 2022 by Ana Nagurnaja
Pharmacist need to learnt to communicate. Kept waiting for ages because the pharmacist believed she told someone else to look for my prescription, whilst her colleague wasn't even aware of it. And she didn't even apologize
January 2022 by River F
Today is the last time, I will be changing my nominated pharmacy. I have been coming here for years and while some of the team have been helpful, the lady normally at the front till and some others are unnecessarily rude. I really make an effort to try to support local small businesses, at the end of a long workday picking up some medication because I don?t feel well, not responding to a polite question verbally and gesturing me to walk away and wait was the last thing I needed. The chemist also has a habit of not respecting confidentiality by barking out instructions loud enough for the whole pharmacy to hear.
October 2021 by kishajtb
Horrible bunch of people. Went to pick up my prescription it came to about £50, I thought it was really expensive but I had just finished university and never had to pay for prescriptions before so I wasn't sure how much they were. I only lived a 5 minute walk so once I got home I looked at the medication and realised it wasn't actually what I needed. I called them confused and explained the situation, they man on the phone was so vile it was unreal. Why is a whole grown man screaming down the phone at a teenager. God knows what he was saying about me in another language to his colleagues. He hung up on me twice so I went back and expressed my absolute shock and disgust in his attitude and STILL trying to figure out why I had all this random medication. The man who was on the phone then butted into my conversation with his colleague proceeded to be rude and shout at me. They took the medication back, said I'd get a refund but I don't remember ever seeing the money come back, and told me to go get my prescription else where. STILL confused I kept asking why I needed to go else where and for them to clarify. Honestly it took them about 15 minutes to finally just admit they were banning me from the pharmacy and I would have to get another nominated pharmacy.I honestly still cannot fathom the attitude, it was disgusting. All over a misunderstanding which was clearly the Doctors fault proceeding to blame me as if I had any control over the situation. All I did was turn up and receive the wrong medication.
March 2021 by Michael Kourtoubelides
Really lovely pharmacy. Mr Shah and colleagues have great knowledge better advice than gps to be honest. Dont listen to reviews. They are professionals better than chain pharmacies. Thanks you really look after my dad and my mum when we needed you. Bless you
March 2021 by Ariya Suntharam
I went to this pharmacy today to collect my medication for my heart condition after arranging with them over the phone the time to collect. They had many notices on the windows of the pharmacy, and one of them said only one customer could enter at a time. However, this notice was not made prominent in any way and was un-noticable amongst the many notices on the windows.Having not observed their notice I inadvertently entered to collect my medication at the arranged time. Thereupon I was pounced on by this elderly Indian gentleman (I think he is the chief pharmacist there) who physically pushed me out shouting rudely that I should stay out of the premises and read the notice on their window, and then he ran inside.I could not let this assault pass. I requested to speak to this man. I was told that he was now very busy and I was asked to leave. I tried to explain that I had not seen the notice, that I was not trying to push in, and that I could even come back later if necessary, but to no avail. I was extremely upset by the rudeness and the physical assault.I have now seen through the other reviews here what other customers have experienced at this place. How can this person be allowed to carry on like this. He's got away with it for a long time.I have now complained to the General Pharmaceutical Council about my experience and I hope they care enough to take action to ensure that this pharmacist does not carry on the way he does.After this very unpleasant experience I will go elsewhere to get my medication. This man does not know anything about customer service or basic courtesy. Shame! He is not fit to be a pharmacist. Pharmacy is part of the caring professions, but this man assaults his customer!
March 2021 by Joseph
Misleading timings. Don?t even have correct times on their shutters. Says everywhere they close at 6pm on Saturdays I get there at 5:45pm and they?re closed. This shouldn?t be lawful, some medications are vital, shouldn?t close early just to get home early yourself, you have a duty to the patients.
