March 2024 by tony d
I tried one of their chicken wraps, the Korean one. The wrap was mostly herbs and salad, the actual wrap was soggy and stuck to the foil because of this. The worst part was the very low amount of chicken in there, the first half of the wrap had some kind of potato hash in there instead of chicken. I had to get past half way to get to the chicken and it was still a very small amount and tasteless nothing like Korean chicken. I felt scammed if I hadn't left the shopping centre I would have taken it back.
March 2024 by SOHEILA TAKLIMI
The Korean chicken wrap was fresh and tasty as always. However, the smell and taste of chicken nuggets that I have ordered for my child was so off. The place is specious and clean . The staff could be more friendly and approachable.
March 2024 by Alannah Sword
Amazing ordered food realy nice guy who works there called Leon aswell his services were outstanding he was the only food I really got to eat though cleaning cupboards aren't very good place to yk but overall 10/10 will come again he was wearing a strange coat tho.....
March 2024 by Medical Appraisals
Nice food but limited menu and v small portion sizes. Need to improve on the portion sizes!Vegetarian options: Na
January 2024 by Arfa
I'm a hardcore Leon fan but was so disappointed with this branch today. I ordered a korean chicken wrap and it was just rancid. No taste and the tortilla almost felt uncooked. I tried dipping it in the Korean mayo to make the best of it but it got to the point I couldn't eat it anymore. I asked the staff if I could swap it for something else and they said no when I explained why. They were unhelpful and more than happy to let a customer go hungry. Sometimes good customer service is making a customer happy. Not going back.
January 2024 by Hannah Larkin
You?re paying your staff to be on their phones! Food cold and when asked for replacement fries they took so long the rest was cold. Been sitting here an hour now and no one has cleared up any waste and it?s not even busy! Shame Brent Cross team you let the side down- Leon is usually good!
January 2024 by Mike Lewis
Really tasty food and very reasonably priced too. Good service all
January 2024 by Rosanita
Stopped here for late breakfast. Disappointed at poor level of service and food. The service was slow considering there weren't many customers. The food we ordered when it arrived was cold and the coffee lukewarm. We were offered replacements which didn't fare much better but was slighty warmer. Not usually the level of service, I have experience previously from Leon.
December 2023 by panahi panahi
The worst food I have ever experienced was this order. The fries were completely cold, as if they had been for several hours, and the chicken burger was not fresh at all. The chicken was completely hard, and there was already lettuce left, as if it had been left in the middle of this sandwich for several days, and it was not served to anyone. I do not recommend going to Leon when there are much better options, I will never, ever go there, and I advise everyone not to buy there at all.I took out a part of the lettuce so you can better understand what I mean
December 2023 by Laura Alora
Awful place to be. Cold fish wrap and long waiting time for nothing. Not really impressed. First and last time ?
November 2023 by Reignofsire
Drink spilled all over my food and destroyed everything. Last time they forgot some items too. Sort yourself out !!
October 2023 by Keith Rickards
I'm not a big fast food visitor. For ten pounds I got a wrap and potato slices. It wasn't very big and I doubt I will visit again. The money can be spent elsewhereBetter than alot of fast food places though
October 2023 by D Yalcin
This branch has clearly taken on feedback, quality and quantity of food is much better, and service is good. The self-order machines are a brilliant addition.
October 2023 by AleBlue L
The food was amazing as always, however the service was rude. Main reason why I give less than 5 stars is purely service. They ignored me when I came in, ignored me as a I said good morning and just handed me my order without a single word/smile. What surprised me was this was not a team member but a supervisor/manager. As a hospitality worker it pains me to write this review as I understand how tiring long days are on your feet and how annoying costumers could be, especially after a long busy shift, however they literally just opened the store (it was just past 9am) so I was either their first or second costumer. I have notice this is usual at Brent cross shopping centre in general, not sure if there is a reason as the service in a few different shops wasn?t friendly at all either.
August 2023 by Be kind
For a fast food chain I find the Leon menu more interesting and appealing with Mediterranean flavours, it would have been nice change and rare opportunity for elderly folks to try a bite to eat there today as it was fairly quiet and less time to be seated compared to the other restaurants next to it. However, before making them walk all the way across with walking aids whilst already tired, I asked them to wait where they already stood in clear view of the serving desk of Leon to avoid walking too much more, popped over to the Leon desk to ask if would be ok to take a menu over to my parents showed them exactly where they stood to have a quick look at and bring straight back so they could decide if there was something they might like to try before having to walk further. A lovely helpful dark haired oriental looking lad immediately said yes of course no problem, he just had to check with his colleague possibly assistant manager..a young girl with medium long mousey brown hair with a european accent, who without a second glance flat refused and said to me to take a picture on my phone instead! I explained to her that the menu is so big it’s easier for them to see the type and a scrolling about on a small phone isn’t very practical for them whilst holding onto walking aids. Yet still refused!! Really?!? Pretty appalling customer service and even less common sense from the so called ‘Manager’. HQ Leon Brent Cross, highly suggest you retrain that girl and she seriously needs to take a leaf from her colleague in kindness and customer service with a smile…it goes a long way. One day she may find herself in their shoes. Manners and kindness cost nothing.
