November 2023 by Aleksandra A
Great selection of groceries and flowers ? ?. Always friendly staff at the tills ?
November 2023 by Jessica Knowles
Security stood uncomfortably close to me at the self checkout queue despite not having any reason to be and kept moving closer. Racist customer but it has nothing to do with M&S, just be wary. Food and magazines are the best!
November 2023 by IK
Plenty of drinks and food options in the food hall. They make fresh tea and coffee as well. There are plenty of self service tills.
October 2023 by Leonard Stern
I visited M & S today. I needed a pair of shoes and Marks was my first port of call.At the shoe section I quickly found a pair that suited me and needed a shoe horn to help me try them on.No shoe horn !I requested one from an assistant standing close by. ?No? she said ?We don?t have one??A shoe department without a shoe horn? I remarked in amazement. ?Well? she said ?We used to have one, but I think that it got stolen? She then wondered off, no doubt thinking of her lunch.Luckily Brent Cross is not short of shoe shops and I soon found what I was looking for.M & S was the loser, and with this attitude from their staff, my missed purchase will not be their only loss.How the mighty have fallen.
September 2023 by Rajkumar Yeddu
Love the place as you get clothes and groceries at one place. So, where else do you want to be.
August 2023 by Jasmine Att
Outstanding customer service from Natalie. Thank you for going out of your way to help me. You were so helpful and were so approachable. You?re a star !
August 2023 by Sherron Stokes
This is a big M&S store with two floors. The ground floor is the food section where you find most foods that are sold in a supermarket. The upper floor consists of clothes and their own skin care range , as well as lingerie etc. A really lovely store to wonder around in plus there is free parking
July 2023 by Rosanita
Always enjoy shopping in the foodhall here. Groceries, fresh produce are always wonderfully fresh and good quality.
June 2023 by Sahar Rad
I do like M&S products a lot. Though its clothing branch in Brent Cross Shopping Centre hasn?t given me a good experience of shopping, especially in Men?s department.The branch lacked an eye-catching design and decoration, creating a rather uninspiring atmosphere. The store seemed to be understaffed resulting in difficulties finding assistance when needed (maybe it only happens on days of my visit! Who knows!!??). Men?s fitting room was particularly disappointing, as the rooms were small in number. Also, the shop ventilation system was inadequate.Unfortunately, those mentioned factors significantly impacted my convenience and overall enjoyment of shopping experience from this branch.
May 2023 by Fabiola Thamara Freeman
The female changing rooms in the Brent Cross M&S are so filthy that I won?t ever be going back again . They have not been cleaned in weeks , balls of dust and rubbish everywhere you look , and it gives you the creeps when needing to take off your shoes in order to try on some clothes. It?s just disgusting , but staff couldn?t care less and insist that everything is cleaned regularly .. yes , once a year if lucky !???
May 2023 by J London
A-class service from a young guy called Daniel who stepped in to help in the suits area which was unstaffed. He's the only reason for the 5 stars, otherwise they'd have 0 from me.The limited floor staff around were chatting to friends and unresponsive to actual customers needing help.A Senior Manager, Lazette, was extremely unhelpful and didn't show any level of professionalism or regard when asked for help. I get retail is a tough gig, but please show a level of attentiveness and empathy instead of pure disregard when a customer, or even a colleague, asks for help - you left a seriously bad impression.
April 2023 by Judy Morell
Fantastic lucky day for me & my family!!I went to pay for my shoppingin Brent Cross the name of the lady at the till is Anne she told me my shopping is free I couldn?t believe her it was my lucky day for sure????Thank you
April 2023 by Nita Khatri
The fresh food selection looks so fresh and bright. Definitely good quality.
April 2023 by A. Blu
Had the most appalling experience in the women clothing section.Had a bra fitting appointment, could not find anyone to ask so I lined up to the slow moving queue to talk to one of the two cashiers that were working, a woman appeared from the fitting room with a measurement tape around her neck so I left the queue to talk to her. Even before I said anything she went ?I am with another customer!? I told her it is my bra fitting appointment time and according to the booking slot I should 30mins. She then walked away by saying ?book another time!?The rudeness is extremely unpleasant.Then I went to the far end of the women changing room with some items including few of the bras that comes in a box and three of the staff members who were chatting by the entrance, were on my face talking at the same time. Telling me that I should make sure to put the bras back the box after trying. Came out after my fitting and this staff member who was standing behind me was pointing at me to her colleague who was facing me, behind my back. I mean the level of disrespect was palpable! I felt horrible. If they are really worried about people stealing they should put tags or have a similar system like Primark. There was no reason for them to treat me like that. I have a very good job and received a voucher and I wanted to use it in store as I mostly do my shopping online just to avoid horrible people/experiences like that But this experience ruin the rest of my day. They clearly need proper training on customer service. I wont go there again, that is for sure.
February 2023 by EWELINA STANKIEWICZ
I was in the store today while walking with a tiny dog, at the entrance of the Brent Cross Shopping Center there is a notice that dogs are allowed in. I had to buy only pasta, an unpleasant security man approached me at the checkout saying indignantly that I can't be in the store with a dog, I was there once and no one paid attention to me because I have a dog in my arms, I asked what should I do, he said that he can pay for my purchases but I have to leave the store his attitude was very negative the lady from the service wanted to serve me but he took the pasta out of my hand and he gestured that I should leave, I left and waited I asked why there was no information on the entrance to the store that it was not allowed to enter with a dog he replied that everyone knew about it so I made him aware that I had been living here for 5 years and I didn't know, he told me that I should leave my dog at home because it's my problem so I told him that I won't be shopping here anymore to which he replied ok and went, he acted like a dog was about to attack him he waved his hands and was not nice y, I didn't find information about the entrance to this particular dog shop but I won't go there again anyway, mean approach
