January 2024 by Divine
Felt quite uncomfortable while being served by Asma. Staff should improve on their customer service skills.
December 2023 by P
Dreadful management, very rude. low stock, overpowering lights literally blinding people. Jewellery is very cheap, cracks, breaks and the bangles open up by themselves, often. Otherwise ok.
September 2023 by Leigh Simpson
Not happy with @Pandora I spent over £1000 in there store over the years and now I am completely DONE. As I?ve had experiences with Pandora and buy a lot so expensive jewelry from them over the years, I know how to care for them I know the do?s and the don?t?s and the response that I got from Leandra today via email and by telephone was absolutely disgusting. I have no guarantee of getting either a refund or an exchange in exchange would be better because the earrings that I got were birthday presents to myself as you know you treat yourself on your birthday and I have no guarantee that I would even get a refund or exchange. She said when I take them back to the store, they will have a look at them and see if that?s something that they can do but it?s not guaranteed, but I know what was guaranteed them taking my money when making a purchase they don?t care they take your money and then if anything happens they?re not looking into how we can help the customers move forward in terms of either get an exchange or refund. ideally I do not want a refund I would like in exchange for the response in general is disgusting because they take your money but any effects with them they don?t wanna actually deal with it so @theofficialpandora you should be ashamed of yourself. @theofficialpandora I will no longer purchase or buy anything from you guys ever again. If this is how I?m going to be treated and advise anyone who buys anything from @theofficialpandora to really think about making a purchase before actually making one because this is what you?re going to have to deal with in the long run and it is not worth it
August 2023 by El El
Abysmal customer service. Every single sales assistant in this branch has an appalling attitude, in particular Fabiana, and also the rest of the team- Their attitude leaves a bad reputation on Pandora, as this is what they have reflecting the company name.
August 2023 by Borce Apostolovski-Bokun
The best gifts in one place
August 2023 by Merliah D
Big blonde woman was severely rude to me and was uninterested in serving me, and lacked attention. I won't be coming back to this store.
July 2023 by D Yalcin
As per the previous review, customer service is below standards at this branch. There are two particular rude ?sales assistants?: the long hair in ponytail and an Asian lady with hair covered. Both are incredibly rude and disrespectful, know nothing about the products they sell and refuse to sell items with an attitude. Customers were also all over counters and not respectful of the premises - probably not Londoners. Do not recommend this branch, avoid like the plague.
July 2023 by Jade Louise
Awful customer service from Neomi.I went in this morning to enquire about having my engagement ring re-sized. I explained that I needed to re size my ring and if this was possible. She did not listen to anything that I was saying apart from asking me if I had the card I paid with. It was my fiancés card which I had to call him to come into the store.She then started to process a refund not telling us she was doing this baring in mind and then stood and looked at me and him. I explained that I had come in for a re size of the ring to then have her tell me they can make it smaller not larger and that it was refunded. I explained that I didn't ask for a refund but to re size. She then with attitude said well if you had told me that then I would of exchanged it and not done what I did with the refund.I was gobsmacked at her rudeness. I had already explained that this was my engagement ring which was a size too small and didn't want a refund. She then walked off clearly annoyed to find the other ring size and then came back and said they did not have a bigger size but she can check the other stores.Given her rudeness, I explained no that's ok I will go somewhere else but I will now need to re-purchase the ring she incorrectly refunded.I got my ring and left nearly in tears. This was meant to be a happy time for me and her rudeness and awful customer service ruined that.Steer clear of this store.
March 2023 by Kaptain Guzzy
Very helpful staff, great products in high quality silver for all occasions - charms, trinkets, bracelets, chains etc.
February 2023 by Hai Tran
Worst customer service, wanted to look at a necklace for my cousin, the girl with very long back hair in a ponytail just put us off completely by her unwelcome and uninterested attitude to serve. Blunt answer that close to rudeness and not even bother to sell any of items. Left and went to goldsmiths to purchase twice as much with so much happiness and content. That girl should go opposite and learn how basic customer service is. One star as cannot choose minus
February 2023 by Christine Langford
Lovely open space store. One off the bigger stores ... Great choice of jewellery
December 2022 by suzanne misicin
I buy a lot from Pandora and l receive a lot of gifts from them....all the shops are magical and the staff are very friendly and understanding with patience as the prices are not cheap and decisions must be made as to what to buy on a budget as we are all in a crisis especially now around Christmas...but yes 5 stars and 100% recommendMerry Christmas ? ? everyone..
December 2022 by E Voyatzis
Amazing customer service from Maria, she was very helpful and patient with me.
December 2022 by Angela Ll.
I had an amazing service at this branch. MARIAAA was amazing, super helpful and knowledgeable. She is very professional, I will definitely go back because of her.Maria if you see this, you're doing amazing !!! ??
December 2022 by King E
One word - Maria!! Best customer service assistant EVER!!!!! Retail used to all be about customer service- some shops excelled, John Lewis for instance - although this place is on another level!! Maria was soooooo lovely, so knowledgeable, so patient and so passionate about the product - I only came in to look and I was so impressed with the service I brought a lovely bracelet with a bunch of charms. Pandora - you obviously have an incredible Management team who know how to recruit - because Maria is an absolute asset- if only she can be cloned! #promotion #bonus #amazingMaria
