November 2023 by Ima
I walked up to the counter a little after 8 PM on the 2nd of November 2023 - I was not sure as to wether or not it was open or not.I politely went to ask the closing East Asian female employee if she was open or closed, I was left very uncomfortable by the way I was spoken to. She looked up at me with a rather aggressive expression and very rudely shouted ?What?? at me, she seemed prepared for a fight of some kind. Stunned, I repeated my question. She told me in an extremely aggressive tone that the cafe closes at 8 PM as does everything else in the shopping centre.I was left very uncomfortable and stunned by the manner in which I was spoken to. Disgusting of this Starbucks managers/supervisors to have such a vile mannered and hostile individual employed at their store, we?re by they are working so directly with the public.
October 2023 by May Cheung
This place always looks busy.It was a Sunday, there are five members of staff.Is it me or does anyone else have issues with servers running their hand through their hair, just before taking the order and heating up my toastie and preparing my pumpkin spice latte. I famcied oat me, then I was asked if I wanted cream, normal or vegan. I replied normal. But upon collection, which I struggled to hear my name, please take note to call out names a tad louder. Whilst tucking into my toastie, I noticed there was no cream, the order label had cream printed on it. Batistas ought to be more attentive. For the toastie and latte, it cost almost £10 so its not cheap.Annoyingly I had to pack up everything and head to the counter.Not sure I'd visit again.There were more please and thank yous from me than staff....
August 2023 by James Holz
Just like every Starbucks. Over-crowded and under-staffed. The staff do their best to cope with the onslaught and being Starbucks the coffee is.. well Starbucks coffee.
August 2023 by Jodie T
I wanted to buy a Starbucks mug to take home, unfortunately it wasn?t processed in the till so I had to wait a little while whilst the technical issues were sorted. Not a problem at all.The staff were so lovely that they gave me a free venti drink of my choice as a sorry for the wait, which was so very sweet of them. Despite me only waiting for about 10 minutesI got my mug , a free drink. Very happy. Thank you guys :)
August 2023 by IFTIKHAR AHMAD
Freshly prepared Barista coffee with lot of passion to make best cup,Great job. Good customer service from other staff at Cafe. Atmosphere is brilliant because cafe is inside Brent Cross shopping centre near Bus station entrance.
July 2023 by Eva Martins
Friendly staff, good atmosphere.
July 2023 by damla over
Today I went Starbucks and asked for a different drink when I first got served by this lady she was so rude and dismissed me straight away. However a guy called Patrick who worked there asked me what I was asking for and he double checked with his colleagues and he was able to make it for me. It was the fact that the lady was so rude! So thank you Patrick for the kinder style drink!!
June 2023 by Stavros Nicolaou
Got my order wrong and refused to change it. Poor service.
May 2023 by N V
Decent Starbucks which is always busy. But one of the better ones compared to the other store location near John lewis
May 2023 by Jade Nicole
Very busy but really good baristas taking orders and making coffees efficiently (Marko and Logan)
April 2023 by Robert Mooney
I go to Starbucks at Brent Cross shopping centre a lot my friend veronica loves it there and now I do to.The staff are kind and friendly and supportive and professional.
February 2023 by Jacob Hammack
Cashier flirted with my wife, while I was right beside her and kept smiling and wrote her name on her Frappuccino with a heart and smiley face, unacceptable behavior.
February 2023 by Sobia Amjid
Coffee n food was good, good seating, good for kids n adults.
January 2023 by Dr. Ramy Tharwat
Busy , small area , nice staff and good drinks .Helpful staff , same prices as all other branches of Starbucks .Busy day but they managed to run it smoothly.
January 2023 by Celia Oliveira
The place was cleaner also the staff friendly and Mariana made amazing strawberry Frappuccino. I really recommend and will be back soon !
