January 2024 by Rumyana Asenova
This place its a joke! Glasses re-done 3 times, still no good. I tried the most advanced lenses and finally went for more basic ones, but still with some blue light covering. The lenses did not in the frame. I was asked to pay extra to be fitted properly into the frame, as for extra money they would do thinner lenses. They could have told me that on the first place. I do not recommend the place.
January 2024 by Gheorghina DM
On 03Jan.2024 I had to collect one of the two pairs of glasses.The glasses are frameless so naturally not levelled up properly.This is a recurring issue with this pair only.The store assistant -a male,who looked after me was unnecessarily rude and unpleasant throughout.The glasses were not levelled so he had to manually adjust it a few times before one side was lower than the other.The assistant couldn?t be more unhelpful and not involved at properly assessing the problem and at some point he said :Is all in your mind !Then this assistant asked another assistant from another table to look from there if for her is levelled enough!! But I?m wearing the glasses and for me was not yet comfortable.She had a quick glimpse from her table to which she said yeh .This is not professional at all.The assistant was also handling the glasses as if were a £5 pair!Store manager to discuss with members of staff to keep their personal comments and opinion to themselves and get more involved into spotting the problem and not avoiding it because no one complains if all is ok but if is there is an issue with the glasses and is uncomfortable for the customer they should be able to help in rectifying the issue and not get irritated because of some small adjustments if necessary.Clearly this assistant is not enjoying this role, not having the appropriate professional conduct, nor a welcoming attitude, not even a smile.Sadly I had to leave this feedback because was most unpleasant.I had other visits there with other staff members but they were great.
January 2024 by Mehdi Mobayen-Rahni
Always busy and seems like alway under staff. Always try to upsell more expensive lenses without being able to explain why the upgrade worth the money.We had to wait 20min for someone to come and cover the reception for collection.Please add more staff to this branch
January 2024 by Giulia T
Fatima is best optician I have ever seen.Poor customer service,I was cancelled 48 miniutes before my appointment by them while I was on my way.Olga was supposed to call me back however she never did.You should train your staffs.
January 2024 by Graham Scott
Just picked up my new specs. Service was first class. A particular mention to Ali who was fantastic.
January 2024 by Gem's Channel
Houman was very helpful today. Had a problem with glasses and fixed it in seconds. Highly recommended!
December 2023 by Tiberiu Stoian
Front desk staff are nice and polite. However, that it, they messed up my order, provided a lie to cover they're mistake, hard to reach, not respecting the time frame they offer for communication and order. Never again
December 2023 by Sheila
I have recently purchased two sunglasses prescription Chanel and I was seen by An optical assistant Ali who was very helpful and professional and I would like to say that I am very happy with my experience in vision express Brent Cross and I highly recommend to anyone looking for the best glasses and lenses in North London.
December 2023 by RIK engineeringservice
amazing service provided by Houman at Brent Cross branch, he fixed my mum glasses straightaway with a minimal time waiting.
December 2023 by Sheri Kamvari
So disappointed with the service at this vision express branch. I?m still waiting for a pair of glasses that were meant to be ready weeks ago. I?ve had no feedback and although they promised to call when they knew the circumstances with regards to the ?vanished? specs I?ve still heard nothing. They don?t usually pick up the phone and I?ve been in twice with no joy. I?ve given up and just want to refund. They said they would call about that too. Don?t waste your time going to this options.
November 2023 by Prakash Asani
Homan helped me with my glasses. He was professional and very friendly. He got things sorted extremely quickly. Thank you Homan! Cannot recommend Vision Express Brent Cross enough...
November 2023 by Dorota Chuderska
Lovely staff, I did routine checkup and lady who was checking my eyes was very kind and helpful. I?ve received on top of my visit free trial of contact lenses.
November 2023 by dev chainrai
Went to vision express today was seen without an appointment straight away. Houman was excellent he helped me with everything.
November 2023 by razan ghalayini
i attended for an eye check and the service was amazing and person-centred. all the staff were friendly. the optometrist who did my eye test was so caring and informative. and thank you to Hooman for providing the eye plan service it was very helpful. overall i?m very satisfied and enjoyed my visit. thank you everyone :)
November 2023 by Sumayyah Shiraz
Excellent service from Houman who managed to help me repair my glasses and purchase new ones!Fantastic and very polite service also from the optometrist who had tested my eyes. 5****
