September 2022 by michael vahey
So after a nice little win online I thought I'd withdraw in shop at first there was a problem with not being able to scan my grid card due to it being a virtual grid card on my Ladbrokes app and not a physical card that I can scanSo after a call to customer service we tried to sort the issues with no joy so I pretty much gave up with my withdraw from the shop and decided to leave and started walking homeOn my walk home someone stopped me to my surprise it was the lovely lady from the Ladbrokes shop who earlier tried to help me withdraw my winningsI didn't manage to get the lady's name but she invited me back over to the shop and said she will try something else so I agreedBack at the shop she tried a different way and it worked and I was able to make my withdrawal and was handed a new physical grid cardAll I can say is this lovely lady went above and beyond to help me even though the customer before me was abusive to her and hard to deal with she still kept professional and continued with a smile on her faceThank you so much for your assistance today
October 2021 by Gareth Hughes
Was in the shop for 1015 minutes trying to put a bet on tonight (Boxing) but staff too busy on their mobile phone was told to wait to put money down ,left after 20min ?
June 2018 by dirty prinz
Ladbrokes are not taken care of this shop they let it go down hill
