July 2023 by Davina Page
Mumta was extremely helpful and knowledgeable and gave a great service.
July 2023 by Astiak Ahmed
If you want to experience the worst possible service in banking, this is the place for you.Poor knowledge, mishandled personal information, and a general lackluster approach to everything.Had my appointment cancelled 3 times, had my documents sent by email apparently to never have been r received,Bhar contradictory information on phone Vs at this branch.Avoid and bank elsewhere.
June 2023 by Kathy Power
Always helpful and friendly
May 2023 by Sara Pastrana
Very rude lady was talking to me in an accusatory tone while her worker was helping me. I am scared of going again, it took me a while to explain her the situation since I get nervous when speaking in English
October 2022 by Laurence
After having the wrong opening times online for months, this branch is still a nightmare. Despite having the oldest clientele in the universe, who insist on using the cashiers for the slowest, most pointless services imaginable, only one desk is ever open.The staff work very hard, and are perfectly reliable, but the Santander brand itself is a terrible company with no organisation, which is likely forcing us to experience the worst in-branch experience they can, to discourage it.Unfortunately you still need to go in for certain things, and so brave this elderly, financially illiterate horde of confused, terrified pensioners.
August 2022 by Larry Thomas
Complete shambles ??
March 2022 by Holistic Osteopathic Medicine
It would have been nice to update the ?opening times? on google maps when the branch decided to close early, some people come from far away. Unfortunately the same thing happened a few times with the branch on Walworth Rd.
August 2021 by Iva Pekarkova
At this Santander branch the staff was always helpful and courteous until today. I visited the bank to deposit some cash. When I took the banknotes out to count them in front of the teller (which I was taught to do in the past so as to avoid any problems) he told me rather rudely to count my money in the corner somewhere and come to him only when I know how much I have. I said that I would rather stay at the counter, mentioning special measures when handling cash. I believe that I have a right to count my money at the counter and not at some corner, in full view of the people present at the bank. The teller told me that I was rude, that I was holding the queue etc. His telling me what to do took much, much longer than counting of the money would have. Among other things, he made a gesture at his temple, indicating that I must be crazy. A supervisor or manager then came out and he, too, informed me that I was being rude etc. I mentioned the gesture his employee made and this person just said: "Fair enough". This incident took several minutes (while my counting of the money would have taken several seconds). I should add that I always try to be friendly and courteous, I haven't raised my voice in at least a decade, as an interpreter for the police and the social services, am quite efficient in resolving conflicts between my clients. This was a very strange experience, indeed.
August 2021 by M O
MARLON - Disgusting service from the ?manager? MARLON himself. Gave me attitude from the minute I got to him on the till. The joke is, I only came in to open an account for my daughter! It was booked on the telephone.First, he got the hump about me not hearing him call over me over as next customer, and let someone else jump the queue?! He shouted I called you over! I had to ask ?Was it ok that I didn?t hear you?? Out of order!Unprofessionalism was shocking that has Santander employed him as a manager!So told him I?m here for an appointment (like he got out of bed to argue today) no apology that it couldn?t be done. Just that the member of staff doesn?t work here! No resolution to help or nothing! I asked so as a customer, you couldn?t communicate this to let us know?! He said nothing he can do?!Just left the banking industry and it?s shocking that another bank treats their customers so poorly. Seven years of banking, I would never talk or treat my customers like that.You?ve wasted my day off on making a complaint: 1 about your extremely DISGUSTING service. 2. Regarding the invisible appointment that you as a manager couldn?t deal/help me with.STAY AWAY FROM this branch and don?t try to book an appointment on the telephone, you might get MARLON and the advisor may not even work there!
July 2021 by Lorraine Miller
The staff are very helpful
July 2021 by Jonathan Jones
Excellent from Jonathan Jones
July 2021 by Yuzhuo Wang
Staffs are really friendly and they provide very good service!
July 2021 by Ran C
They closed early without any notice despite what it says online. People were queuing outside all confused. The people in the area are so rude, cutting in line, telling me to get to the back and always shoving. Overall avoid this bank and this location. I never have good experiences here. Much prefer the Santander in Victoria. Much more civilised.
July 2021 by Comic Con TV
Went to the Brixton branch expecting an awful experience after reading the reviews but Jabed was extremely helpful!This was an extremely difficult time for myself as dealing with my grand mother?s passing and I cannot fault his professionalism and care toward myself and family.Than you very much Jabed.... an asset to Santander.
July 2021 by Skill London
They closed early without any notice despite what it says online. People were queuing outside all confused. The people in the area are so rude, cutting in line, telling me to get to the back and always shoving. Overall avoid this bank and this location. I never have good experiences here. Much prefer the Santander in Victoria. Much more civilised.
