November 2023 by B Chrissy
Lazy and bunch of liars. Insisted it closes at 4pm when it closes at 5pm.
September 2023 by Traciejoy 857
Ridiculous opening hours and too inconvenient from 10am to 5pm for those of us that have to work.
May 2023 by Spencer Finch
Post office shut at 1pm but I was told they wouldn't send it off at 12:45, useless
April 2023 by Andrew K
Not sure about the negative reviews here. Sure, as a Mom 'n' Pop type place this branch is not ?polished?. But in several years of frequent use, I?ve always found it to be more than adequate. The service has always been friendly and efficient. (I've even seen customers thanking the gentleman behind the counter for the kind treatment of an elderly relative over the years.)Sure, you may have to wait, but where do you not? And sometimes they close to take a break. For a small establishment, I can completely understand this, and it's easy enough to plan around it. Sometimes the gentleman behind the counter is on the phone, but it's no biggie. 'Impeccable', on tap customer service is normally a sign of faceless management power, and I'm not about that.
March 2023 by Sabrina Gordon
Made to wait in the rain as they only all 3 people in the post office queue at a time. There was nobody else shopping.
February 2023 by Harriet Sarah Newton
They refused to give me a white label to 're post and are unkind. I go to Crofton Park
January 2023 by CC M
This has to be the worst post office in London! They open and close when they feel like it and they don?t care who they inconvenience.The opening and closing times are very clear but they have no regard for this. When they do open, the man is usually talking on his phone and doesn?t engage with the customers at all.
October 2022 by T
Old woman serving at the counter in there gave me a euro pound coin, she knew what she was doing so please be aware and check your change.
July 2022 by Fed
I went in the other day with a D1 Form not fully filled. The guy has been very helpful and patient. The best Post Office I have ever been in London so far!
July 2022 by Chris Hare
Often massive queues due to slow and poor service, often closed for no apparent reason in middle of day when supposed to be open for business
November 2021 by Federico Ferrari
I went in the other day with a D1 Form not fully filled. The guy has been very helpful and patient. The best Post Office I have ever been in London so far!
August 2021 by Lydia Cameron
I put up with the extremely slow, unfriendly service as it's so close to my office and I post 3 times a week. But after a particularly unfriendly experience where I would have had a better experience with a machine, I have switched to Crofton Park post office. I urge everyone to make the 7 min walk down the road. No queues, both desks are manned and a friendly team working there.
August 2021 by Leszek Pietrzak (magicznyleszek)
The guy was very helpful and clear with instructions (my first time using post here in UK). You can buy envelopes and stuff in the store too. Beware of the long queue and people not respecting it. As for now I have no problems with this facility.
August 2021 by Harry Pinches
The absolute worst. Our parcels are over 3 weeks delayed we haven't had a delivery for 3 WEEKS! I ordered live food for my exotic pets and have had to get a refund since it has been far too long for my pets to wait and the food is all surely dead and rotting in Brockley post office's storage where it will probably stay for the rest of time. We have called royal mail 3 times to complain and across 2 weeks they promised that deliveries would arrive 'by friday' but couldn't offer any real explanation as to why the post office had not delivered our parcels. We have tried to ring the post office DOZENS of times and they REFUSE to answer, sometimes even picking up then putting back down the phone! Our house of 6 residents are all waiting on important parcels and none have arrived in over 3 weeks, it is atrocious. What can be done about this travesty?
August 2021 by lisa
The absolute WORST. Terrible customer service almost every time I go. Don't offer parcel force service or give you full idea of what the postage options are. I was berated by both members of staff when I asked why the rates were different from those on Royal mail website. They are slow and unfriendly and unhelpful. Will follow other reviewers and go to Crofton park from now on. Avoid if you want actual customer service &answers to your questions
