November 2023 by Andrea Caflisch
The only supermarket in the UK that doesn?t have eggs or plum tomatoes
August 2023 by brehme82
Today marks the second time I was accused of shoplifting in here. The place is an absolute heaven for thieves (people pretending to swipe their card and then leaving quickly). I shop here several times a week and have seen many, many abandoned transactions over the years. But fear not, dear shoplifters, they never seem to catch the real culprits but instead choose to chase after a middle-class middle-aged woman instead.
July 2023 by Ian
Cashier doesn?t know how to scan items
May 2023 by Phebe Havor
Cool local supermarket. I was visiting London for a few days and I got all the basic stuff I needed for my stay. Within walk-in distance of the Brockley area. The staff was helpful and answered all my questions. Fair prices as well.
February 2023 by The ?House of Thompson's? Thopmson
Useful staff, clean and well organised.
October 2022 by Paul Burley
Deserves no stars. Staff have no customer service training, are rude and unhelpful. They are not prepared to help with Smartshop issues. I wasted my time in there due to their equipment fault and gave up on my shopping. Staff not bothered one bit that they'd lost a customer. Really needs new management.
August 2022 by Lam H
You might want to check the discount labels because for the past few days I have been purchasing the Starbucks drink when it was on discount, but when I came back to get it again on my last day ,it was still on discount that's what it says on the label, today I came to scan the item whilst it is still on discount (says on the label) but when I scan it , itis not
July 2022 by Maya
I wouldn't usually leave a review for a supermarket ...but just have to compliment this store because the staff are always so nice and helpful.
March 2022 by TIA TIANNA
Do NOT order over deliveroo!!!!!!!!!!!!!!!!!Did not bring a lot of things that I ordered on my food shopping list!!!!!!!!!! Still took payment!! Never again. Ruined dinner
November 2021 by Krum Etov
Vary recently they started putting items with a very short expiry date. Like yesterday I bought a box of tiramisu, today I got it out of the fridge to discover it's expiry day was yesterday. Really!? It has happened on multiple occasions in the past but what happened today just got me leaving this review.Most staff are nice and helpful, although very often quite busy.
August 2018 by Becky J
I come here often as it is my local Sainsburyâ??s. There is a tall black guy who works there and he is always rude. Whenever he is restocking the shelves with the big trolleys he tuts at customers for being in his way and shoots them daggers. Tonight a customer made the mistake of putting cash into a card only self check out. The machine took his money but would not give him change. This particular member of staff noticed what happened and started shouting at the customer â?? CARD ONLY, LOOK AT THE SIGN ! CARD ONLYâ?? and was increasingly aggressive and rude.
How this man has not been sacked I do not know. He should not be working with the general public in any sector.
July 2018 by T Hib
Self service Tills need someone supporting them all the time.
ALSO big bug bearer is the whole chickens have to be forced out of there fridge shelf as there isnt enough space.
July 2018 by Chloe Hoo
Some staff here are rude, unprofessional and they just seem like they donâ??t know how to treat customers with respect. Every time I come gives me anxiety because of it!
April 2018 by Nicolas Di Santo
Rude and racist staff.
I have asked for a product and I have been teased for my non-native english pronunciation of it by the black guy with dreads. He didn't even have the courage to do it facing me as he turned his back to me. He was eventually pissed to work on a Friday night.
If you live in the area Costcutter or Spar are very much more efficient and no one will make fun of you.
November 2017 by Colin Gledhill
If I could this place zero stars I would, appalling staff (bar a couple) who have no interest in customers. Most are just lazy with a bad attitude who avoid having to do any work.
Depending when you go the shelves can be full or completely empty that it looks like theyâ??re closing down. When they are restocking the shelves the staff just leave cages of products blocking the aisles making it very difficult to shop. The mix of products is poor, the Costcutter across the road has a far better selection
Although it would be convenient to shop here as itâ??s near the station the continually poor customer experience stops me going. Better to avoid this place and spend your money somewhere else.
