December 2023 by Elisa r
If u offer a service you should be able to deal with it. Your queuing system doesn't work and it's not clear for customers what they have to do when they are dropping a parcel and to get annoyed with us it's not the right behaviour.From the amount of bad reviews about the same thing it shows you need to deal with it as it's your fault not ours.I gave 3 stars as you have some products I like, hence me popping by regularly... otherwise for the behaviour would have been one star.
August 2023 by Roshan Dhanvani
I was there to return a parcel and I was following the instructions and since it was evening, there was a line and after waiting for 10 min. One of staff named Ishan rudely said to me that I need to go to line as I am blind and can?t see the line. And I went in line and waited once my turn comes, he disrepcfully goes that you need to pack your parcel in a bag or something properly when there was no such guidelines so I requested him to arrange a bag and was ready to pay for that but he simply said no as he least concern being a customer service rep. Thn another senior staff was listening us from back and he approached me and helped me so that means they did had bags for return courier but Ishan just don?t want to perform his duties and behave disrespectful to others
June 2023 by Cristina M.
Avoid this place to send parcel .They make up stupid rules , Evri should know about it .
June 2023 by Maria Gvozdeva
The only place in Brockley where you can get specialty ingredients for Japanese, Asian etc cousin
April 2023 by R W
The staff in this store are sexist and very rude. Simply went in the store to purchase a few things and return a parcel and waited in the queue very patiently. Due to the lack of organisation in the store esp when it comes to sending parcels - I found myself being disrespected by a member of staff by merely reminding them that I was waiting for him to scan my parcel after being sent to wait by the parcel stand by another colleague. The worst thing is he actually saw me waiting in the queue before I was told to go to the parcel stand to wait and told me to go to the back of the queue. Is this due to my race or gender or possibly both?
April 2023 by Anna P
This supermarket has everything you could possibly need, and the quality of the products is generally quite good. However, I was a bit surprised to find that the prices were on the high side, especially given the name "Costcutter." Nonetheless, it's still a convenient and reliable option for all your grocery needs.
February 2023 by Lisa Murkin
Decent food selection supplied by coop. However, they make collecting Evri parcels difficult by shutting the system down 15 mins before closing even when there's 4 staff members, no other customers around and are rude and unhelpful about it. So often they're really busy and there's queues of customers or they're scrabbling around on the floor with disorganised parcels floating around. If they put a smile on their face, made an effort with customer service rather than sullen attitude it'd make a big difference. No wonder InPost services are popular...
February 2023 by Meet Patel
Awesome... This store is insane...They got everything as ONE STOP SOLUTION...I recommend everyone to visit.
January 2023 by Charlie McTernan
Don?t use for Evri parcels - parcel refused even though was of an acceptable size according to online booking system
November 2022 by Lorraine Rosado
I started shopping here again as it?s on the way to my son?s nursery despite having issues in the past. I?m afraid they persist. I?ve had problems with parcels, being overcharged for groceries, and bad food, including most recently a pack of 3 yellow onions all rotted at the core. Today I went to the till for parcels which I?ve been redirected to in the past while they served customer after customer buying groceries, including people who entered the shop after me! I flagged the lady and she said I had to get in the middle queue going down the aisle. She saw me standing there waiting patiently this entire time and never bothered to tell me this, and everyone in the middle queue came after me by this point. They are disorganised and really don?t have a system or capacity for when the shop is busy. They don?t prioritise their parcel service (I?ve let Evri know as well since this isn?t the first time). Poor customer service.
July 2022 by Max S
Got charged £40 instead of £4. I don't believe it's a mistake, because it's not the first time this happens. I live nearby and used to shop there quite a lot. Will not support shop, that scams customers, anymore.
April 2022 by Chilli'Ron Carne
It is disappointing to see my review is not the only poor review and it is regarding customer service. I made the mistake of having my parcel delivered to this shop as I would not be home to receive the parcel. Upon visiting the shop to collect my parcel I was greeted with sarcasm by the staff and was not told the truth - they had refused my parcel as they did not have a contract with 'Evri' (formally Hermes). I had to find this out from Evri. Mistakes do happen and I can a cept that but poor manners and utter rudeness is unnecessary and should be avoided. I will not be visiting here any time soon.
January 2022 by Chloe Brown
worst customer experience I?ve ever had - extremely overpriced - you can find the same things for half the price in most places - staff were very very rude I will not be going again
January 2022 by J Fisher
Really distressed to see continued terrible customer service from Wendy today, having experienced her brash unprofessional tone many times before! Why the store keeps her is beyond me.
January 2022 by Robert D.
The lady behind the counter nicked me 1£ and a few cents by scanning a product twice. Always ask for receipt! They never give you the receipt here, unless you specifically ask for it.
