November 2023 by jason leo
northface puffa jacket in the window for £100 what a ripoff stupid prices. If it was their latest parka it might be worth it but a puffa no.
June 2023 by Alexander Broxton
Shop says they're open from 9am on a Monday, arrived at 12.30, shop closed!!! As I had the bags with me and in the car, I donated everything to St Christopher's and Cancer Research. Not making the effort to take my possessions to an unreliable shop.
August 2022 by Y K
I had a very poor experience here on July 31, 2022. Having checked online that this shop was open on a Sunday and accepting items, my daughters and I drove to Bromley with sacks of good quality clothes and boxes of pristeen books at 4pm We were ignored initially and then told off by the sole assistant (who was an older woman probably in her 50s) that she had just locked the stockroom and wasn't taking any more items! She said they were closing soon and we could come back tomorrow. She simply could be bothered to open the the stockroom. I politely asked her to reconsider as the boxes were really heavy and it had taken the three of us to carry them and that online it said they closed at 5pm, otherwise we would not have made the trip - particularly as we were tired from having a clear out. She flatly refused until a customer in the shop approached us about the books and wanted to buy some. She then told the customer off for looking! She then accepted the boxes of book, but not the clothes and then refused the customer from looking at the books. It felt like she had a real chip on her shoulder and this was some sort of power trip over people she ordinarily would not be able to speak to in such a rude and condescending way. I apologised to the customer and I certainly will never go there again. I think BHF ought to consider manners and motivation when recruiting volunteers to run this Bromley branch. It is a charity shop after all, and no one goes in to be disrespected. I understand some unskilled people work in charity shops to gain experience for the wider workplace, and if this older woman was trying to learn customer service skills, she has failed. If she has been working here for some time, the other reviews about poor staff here make sense, and I wish I had read them before making the trip.
September 2021 by Kym Mckeag
Far to expensive for a so called "charity" shop mostly new items also.
September 2021 by Sharon Davies
Nice place I always donate clothes there
September 2021 by Thomas Ormrod
Great charity!
January 2021 by Radu Petrasco
I was so lucky to get a decent laptop desk and a lovely lamp. Good price, thank you.The employee was really polite and respectful, as soon as I?ve asked about laptop desk, he said he may have one. I took it straight away, they did not have the chance to place for sale!!
November 2020 by Sara Clark
What a rude employee works in this store - the lady noticed my daughter that this is not for children, when she wanted to see something on the shelf, the first time I met with such employee behavior.
