October 2023 by EHiZogie idubor
The service is great, prices compared to others relatively ok
September 2023 by Ashleigh Hopkins
Very helpful yesterday when I was was trying to choose a present for my mum, Sam was helping me and was very patient, as I was taking quite a while!!! Thank you
August 2023 by Loulou Yates
Sam the Manager helped me design a beautiful bespoke pendant using a stone I already had. The whole process has been professional from enquiry to ordering and finally delivery. My experience has been wonderful. Thanks to the amazing team at Bromley Ernest Jones.
August 2023 by Maxo
I bought a g shock online, it arrived yesterday. I was in Bromley today (fair way from home) so I went to Ernest Jones (where I bought the watch online from) and asked for help setting the time etc, as I failed to, my partner's dad failed to etc, with the help of YouTube videos as I cannot read the instructions. (I am visually impaired).I asked a person in there for help, they took the watch for about 5 mins and then gave it back and said they won't help unless they have the instructions manual. The exact same watch was on display 3ft away in a case.The customer service for me as a disabled user was not good and I may even return the watch at this rate as I cannot get help without traveling 4hrs total to get a widely available instructions manual.Update -After calling the number provided and talking to Judith, they were super helpful and so apologetic. Although the store is denying any knowledge of me being there, I will be returning soon to try again to get this resolved. The watch I bought is really nice just tricky to get the settings right.The customer service I received over the phone from Judith was amazing. They made the situation 10x better and did their absolute best to help.Update 2 -After some tinkering and YouTube videos I have managed to resolve the issue myself.I want to make it very clear, Ernest Jones as a company has done amazing things to help me and make the situation right. They sounded sincere and were so helpful. One bad experience shouldn't make a whole branch look bad. Please take this review as it was meant, honest feedback of what I experienced that day ?
August 2023 by Lynn Anderson
Great customer service by the lady who served me.. Good understanding and knowledge of what I was looking for.
June 2023 by Franck M
My fiancée and I went to see the different wedding rings. We asked one of the two ladies where the rings were located. One of them pointed towards them and continued her work. We spent some time there, but neither of them approached us to ask any questions. As a result, we left.
May 2023 by Inês Correia
Cássia was incredibly helpful in helping us choose a watch. She was knowledgeable, kind, and dedicated to finding the perfect watch. Her customer service was exceptional, and I highly recommend her to anyone. Thank you, Cássia!
May 2023 by mark hilton
Very friendly service and staff
May 2023 by Christine Wilson
What a fabulous experience, such lovely ladies.Really helpful,nothing too much trouble,kept in touch with me.Visited Ernest Jones to have my engagement ring redesigned,extremely helpful,love my ring thank you.Second ring left being redesigned too,it's my late mums engagement ring over 60 years old,can't wait to see it,due soon.Thank you so much for all your help and guidance especially Jane,looking forward to seeing my next ring.Highly recommend to others.Great experience. Thank you.
February 2023 by Lartey Laryea
I went to custom design an engagement ring and Sam was amazing throughout. Kept me in constant contact about when it would arrive so that I can propose by the date I wanted too
February 2023 by Edyta Pytko
Nice, polite and helpful staff. Went to pick up my online order. Ring turned up to be too big, but Jane has provided an excellent, professional, no-fuss exchange service. My new platinum diamond ring is absolutely stunning. Thank you.
February 2023 by Al-Hasan Ali
A cool smart hospitable staff. The show room is smartly sorted with very nice jewelry, with the right lighting focusing on the jewels
January 2023 by Lynne Meheux
Very helpful staff. Lovely items.
January 2023 by Tony Hull
Love... Love... Love earnest Jones these products are so beautiful.... Can't wait to visit again for my next intended purchase for my wonderful lady.
December 2022 by Stephen Yeboah
Great staff bought a G Shock MTG and received a great service.
