October 2023 by Fernando Liebes
Worst ever. Disgusting and had the worst possible customer service. What is wrong with you people. Money & card lost in ATM on Friday and explained and explained and explained how I needed to have my card this weekend + money which I made VERY clear and then told I can't get assistance until Monday. Oh, and after 40 minutes on hold - TWO TIMES!
October 2023 by jose paulo simon
Bad and slow service, they are not competent to resolve a cancellation of access to the account that my daughter has in one of the branches, they simply removed her access and cannot resolve it, she works, receives her earnings from the bank but cannot even pay her commitments because had access suspended, admitted by the branch employee himself, any bank in Brazil would have already resolved the problem.
August 2023 by C Lennon
Literally just been in this branch to use the counter service. The ladies who work here a so down to earth and friendly.The lady who served me was so polite and I felt really valued as a customer.I used Lewisham branch last week and I did not feel the same experience that I have had with Bromley.Never close Bromley bank those ladies are amazingThank you
October 2022 by Ana Reem
Desk staff soooooo rude, and the worst one old blonde lady I dunno if still is there? thanks god I change bank ?
August 2022 by MissMurad Lara
Staff are rude and slow. Always reminds me of that one sloth scene in Zootopia ????? Lines are always long for no reason. Moved my account to Barclays as this is a waste of my time.
August 2022 by SEBZED86
Pretty much every time I come even if there?s like 2 people in front of me in the queue. The service is so Slow! There are 3 cashiers desks, but I?ve never seen more than 2. And sometimes 1 person even with a massive queue. The customer service is so poor you?d think a bank as big as this could afford more staff when they closed the cashiers desks in Beckenham years ago.
June 2022 by jacob perry
The implementation manager is a class bloke, gotta love it! 5/5.
January 2022 by J4y J
Always welcoming, friendly and helpful, better than a lot of the other branch's
December 2021 by john Leigh
odd goings on with a mailing address change
November 2021 by Stefan
Useless , unhelpful and rude staff.
November 2021 by Dobrovici Stefan
Useless , unhelpful and rude staff.
July 2021 by Kenny Deane
Counter staff are very unhelpful at this branch. They've forgotten customer care .
February 2019 by Jason Solomons
Actually sitting on the floor in Lloyds bank been waiting in he cue for about an hour, one till user on and over 30 people in the bank!!!
January 2019 by Danny Boy
Very nice staff, but every time I go in some staff form a " barricade " to stop you in your tracks. Because they want to show you how to use the paying in machine instead of going to the counter. I know how to use them but choose not to on occasion. It is an extremely irritating practice. Walking in front of you, sometimes three abreast, should be stopped.
September 2018 by Diane M
Good service received today..just assistance paying in a cheque with the machine, but fast service, helpful young man. Left branch happy.