December 2023 by Mathieu Loiseau
They're so called "patisserie" mostly consists of sponge cakes filled with double cream. Poor quality.
November 2023 by Jo Ruffley
Nice cafe with lovely choice of cakes. Some of the chairs reupholstered now which makes the whole place look better. Very nice staff.
October 2023 by Anne-Marie Hudson
Wonderful afternoon tea. Staff very friendly and attentive. Excellent service and yummy cakes to take home. ?
October 2023 by Andrea Carrera
We went to the store in Bromley. Arrived at 4.30 and store closes at 6pm. Half of the store is closed, caution signs on top of the tables, chairs in the middle in the shop floors. The assistant wasn?t welcoming at all, she was quite cold and seemed bothered by our arrival. Cakes put together in the same plate, noises of the staff cleaning and tidying. Very unpleasant experience today.
October 2023 by Anne Penny
The food was excellent and service fantastic. Heartily recommended.
August 2023 by saffron kj
Lovely staff. Good ice tea and fresh scones, however very pricey. It?s about £3.45 for one normal size scone and £3.75 for my drink (which wasn?t bad) but food is expensive.
August 2023 by Adam Honeyman
Coffee isn?t up to modern day standards but the staff and cakes are still very good. However the furniture is an absolute disgrace. Desperately needs a refurb.
August 2023 by O8277SAsandrah
Visited with my son (adult) for cappuccinos and cake - there was a good selection to chose from. I had cheesecake and my son had black forest gateau - all was super tasty. Staff friendly too. Much enjoyed.
July 2023 by Chiras Family
I orderd a egg benedict, cost me all together with delivery 17.09£ and surprise surprise that is what i received, no to much benedict sauce and the taste is like mayonesse, come one guys.I am dissapointed.Your Benedict is gone here.
July 2023 by Nikolai
It's 3 pm and already half the restaurant is closed for cleaning. In the area that remains open there are several dirty tables that have been waiting to be cleared for at least 30 minutes, even though the restaurant is only moderately busy. I have visited this cafe at least 30 times over the last three years or so, yet none of the staff show the slightest hint of recognition, let alone greet me with a smile and a word of welcome. Overall, the atmosphere is lacklustre at best.Very disappointing.
July 2023 by 727suet
Lovely staff and a great selection of cakes and pastry items for the afternoon tea Free refills of coffee and a soft drink included in the £20 price via wowcher or grouon. Although the walk up price was just £25 Some chairs need a re cover, but don't let that put you off. Will be back
July 2023 by Sunil Chopra
On the 30th June 2023, my friend and I went to this specific Patisserie Valerie on purpose to utilise our Buyagift prepaid treat.Thai restaurant is located within the Glades shopping centre.On entering the restaurant, could we went to the counter and advised the member of staff at the till that I had a lunch buyagift.I showed her the document on my phone and she proceeds to write the code down.She then showed me a menu and advise me which pages had the item we could have.We then sat at table half way into the restaurant in the right direction and looked through the menu.Once we had decided, I went over to the counter. They were 4 people queuing up.So I waited for what felt like a considerable time and asked the server as we had already given the Gift code, if someone would take our order at the table. She said I needed to queue up.I ordered the following :-Chicken & Chorizo Croque Madamefor the 2 of us.2 slices of Double Chocolate Gateau2 cups of MochaI carried the hot drink and the cake to our tableThe Mocha was excellent and extremely hot, in a generous sized cup.We then waited a considerable time for our Croque to arriveWhen it did finally come, it was piping hot. The flavour was very nice but it had very minimal filling inside.The accompanying salad was predominantly lettuce leaf with 1 baby plum tomatoe cut in half, I hardly an explosion of flavours. This element lacked taste, flavour and creativity and needed serious zapping up. So I asked for chilli flakes and mayonnaise and made my own concoction.After eating this, we thoroughly enjoyed our Gateau. It was truelly excellent, had a rich chocolate flavours and was very soft indeed.This was out 1st outing to this Patisserie Valerie and we did enjoy the treat.However the £12.95 cost of theChicken & Chorizo Croque Madame is somewhat exorbitant keeping in mind it was a cheese topped toasted sandwich. I would not have paid that in full, had it not been part of the buyagift deal.Also for future reference for Pateserie Valerie customers, study the menu for the specific branch of the restaurant you intend going to. On arrival at the restaurant after giving your voucher code, order your food and drink there and then, it will save you unnecessarily queuing up again later.
June 2023 by Highness Highness
Hi AVOIDTHE DELIGHT & DISAPPOINTMENT VALLEYENGLISH PEOPLE SHOULD LEARN CUSTOMER SERVICE SKILLSFROM AMERICANS!POOR RESPONSE AND NO COURTESY!THATS NOT PASSION IF YOUR PASSIVELY RUDEAutistic & suirvely disabledNo consideration for disabled people :OCD(fear of fruit or contamination of germs )Dietary or specificationsManagement seems very patronising and instead just tries to ignore my Fustraition.This is the last time I will order from here !It?s crystal clear that staff in a good place down town can be ;Patronising ? my love ,okay my love ?Dismissive and shilveryInterrupting every time I tried to speakIf I had legs to walk ,I would dump your incorrect order on your till in your shop.I will leave outside my door
June 2023 by Lucy Viscountess?
Hi AVOIDTHE DELIGHT & DISAPPOINTMENT VALLEYENGLISH PEOPLE SHOULD LEARN CUSTOMER SERVICE SKILLSFROM AMERICANS!POOR RESPONSE AND NO COURTESY!THATS NOT PASSION IF YOUR PASSIVELY RUDEAutistic & suirvely disabledNo consideration for disabled people :OCD(fear of fruit or contamination of germs )Dietary or specificationsManagement seems very patronising and instead just tries to ignore my Fustraition.This is the last time I will order from here !It?s crystal clear that staff in a good place down town can be ;Patronising ? my love ,okay my love ?Dismissive and shilveryInterrupting every time I tried to speakIf I had legs to walk ,I would dump your incorrect order on your till in your shop.I will leave outside my door
May 2023 by RameshCharan
Very pleasant Afternoon Tea at Patisserie Valerie. Whilst placing our order we were asked if we had any dietary requirements which was good as we wanted the vegetarian option. Our preferred hot drinks order was taken before we were seated. The hot drinks arrived soon after. We had to wait a while before the treats arrived, I supposed because we had ordered the vegetarian option. It was worth waiting for, it was nicely presented with various sandwiches, plain and fruit scones and very delicious looking sweet treats. All the items were tasty and delicious. We were offered more hot drinks. Overall a very nice experience.
