December 2023 by Zedan Yilmaz
This was bad because they didn't have a Google pixel 8 or a galaxy z fold 5.
December 2023 by orhan habil
Salih and Shereen were very helpful . They found me the best deal and very nice people to talk to
December 2023 by Chi C
They were closed at 6pm on a Saturday. Very disappointing.
December 2023 by Evelyn Videz
My husband and I have tried to renew our phones that we have had in Three for many years, and the person who assisted us doesn?t care how long we had three, He didn?t want to work just sent us to Apple to buy the phones. He even made aby effort to try to offer us something to continue with Three. It is a shame. And no professional at all.
December 2023 by Robert McDonald Wood
Due to the Vodaphone merger as PAYGo currently faulty with top up and add one. As need to add on this weekend and no guarantee of them fixing it, suggested an alternative way to carry on with phone as usual without having to pay standard charges until fix. Pleased it was sorted in store as no way could it be done over the phone.
November 2023 by Jessica Robinson
I had an excellent experience in the store. Switching from another network to Three today, the customer Advisor, Shamarie really made me feel welcomed. Made me feel like I was getting a good deal. Really appreciate it Thank You. Excellent service
November 2023 by Daniela A. Paz M.
Incredible awful experience with the staff today afternoon, when you visit the store at least you expect to someone to try to sort out any issue you might have but no, completely ignored, no one else in there, 3 staff doing nothing, I had to tell them what I was advised over the live chat but they were so uninterested that at the end I left, they might be good at selling so they earn any commission but to sort out any issues no. Hope this gets reviewed and those young guys and girl might understand one day what a real Customer Service is. Poor them.
October 2023 by nima shah
Rubbish service from store. Staff were unhelpful and even rude. Not trying to understand what we were trying to explain and just repenting same story again and again and also raisings voice while talking and disrespectfully to my wife. I have valid UK driving license and what they say is they cant accept my ID. Don't know how come UK license is not valid ID. I just went there to get replacement sim card. All my details were same and still they cant accept my ID.
October 2023 by Alexandra Young (LixaYoung)
Awful experience today.Went in and stood at the accessories for over 15 minutes, completely ignored. I had to beg one of the staff to just sell me a charger. Then once I had pick the one I wanted the guy picked up the card machine and left me standing there for 5 more minutes while it looked like he was talking to his colleague who was with another customer.Just a quick "hi there, I'll be right with you" goes a long way
October 2023 by snakes
Worst customer service. I type this as I am standing at the service counter after having been ignored by three of their staff. Poor ?
October 2023 by Alex Young (AlexYoung)
Awful experience today.Went in and stood at the accessories for over 15 minutes, completely ignored. I had to beg one of the staff to just sell me a charger. Then once I had pick the one I wanted the guy picked up the card machine and left me standing there for 5 more minutes while it looked like he was talking to his colleague who was with another customer.Just a quick "hi there, I'll be right with you" goes a long way
September 2023 by Igor Tihon
Poor and unprofessional customer service from one of the agents.
August 2023 by Gertrude Besse
Thema was amazing, very patient, polite and professional as well as knowledgeable. She was able to assist to a positive conclusion even though our query was extremely challenging, she managed to lighten the mood and I can't praise her enough.
July 2023 by May Odjoma-Mvale
Jamie and Kay Jay from Bromley Three was incredibly helpful and patient with me and my mother. He had sensational customer services skills. He gave us the best advice with a smile on his face. 10/10? he definitely needs a raise considering it was a sunny day and the store was empty.
July 2023 by all all
My phone was stolen and they said I couldn't get my number back, but thanks to Shamarie's interest and effort, I was able to get my number back again. I thank him very much. He was amazing
