January 2024 by VAIBHAV MALHOTRA
I went during the Boxing day period and was amazed to see the stock which they have although it seems to be on the corner of the Mall( we missed seeing this outlet for good 2 visits). They do men, women and Kids on the same floor with different till, so overall happy with the store
December 2023 by Sofia Gomez
They should open a self checkout it gets too busy and the queue were so long.
December 2023 by LivingMindfully ?S? S
The Manager is VERY RUDE doesn't smile and behaves unprofessionally. She speaks to Customers like she is doing them a favour. I will never visit it again and neither will my friends and family.
December 2023 by BB
Have said it before, not my favourite retailer. In fact it's my most hated shop. Normally, go only because my wife or daughter go there when we are in Bromley or Bluewater. The staff are generally rude and not at all helpful. No change.
December 2023 by Michelle Jones
Mass production of fashion is not my thing. I prefer small independent fashion shop.
October 2023 by Harini Reviews
Fitting rooms and store was clean and tidy. Large variety of clothes. Long queue for checkout, but they opened the men?s checkout to make things faster. Lovely customer service! Will be nice if Zara brings back the student discount though!
October 2023 by G Albert
On the last two occasions I have visited this store there has been a strong smell of sewerage.
September 2023 by Olivia Hillman
I had my phone pick pocketed today in the Zara store. When I asked for help and if they could check cctv all they had to say was ?our store is a hot spot for pick pockets, this happens all the time? and they told me there was nothing they could do. They were so unbothered and walked away from me like they didn?t care. Surely if your store is known for having pick pocketing incidents you would have better security around the shop and not a security man that stands there on his phone. It is disgraceful. At least put up a sign to warn people. Don?t go to Bromley Zara if u don?t want to get mugged.
September 2023 by Stefanie Smith
Zara in Bromley has to be one of the worst shopping experiences ever. In the Bromley store in particular the store itself is always EXTREMELY hot, so browsing the store can be difficult. The staff at this store appear lost and bewildered whenever you ask them a question, there are only ever two members of staff actively serving customers at the main till point, and an array of staff fluttering around the shop seeming to 'blend-in' with shoppers but not doing very much. At the main till area there are other staff members however none of them are ever able to open another till; the children's till area there is always one member of staff serving and others floating around, not doing much. The waiting times are ridiculous as the staff who take payments or do returns etc, have to also pack the returned item away which doubles their work load and causes customers longer waiting times, I strongly believe that the idle staff could do put backs, but this is never the case. Staff have no flare about them, with expressionless faces and no-one ever looks happy to be there. On the plus side, the security guard always appears to be alert, showing no discrimination when a customer leaves and the alarm may go off for whatever reason, but the staff let this store down dramatically. I avoid shopping with Zara as the Bromley branch is my closest store, I even avoid ordering items online as I have to collect at the Bromley store, a complete overhaul is needed within this store as the moral of staff has completely depleted.
September 2023 by Van Williams
Always changing stock with plenty to choose from at affordable prices.Area does need a few seats /chairs to rest whilst shopping
September 2023 by jan s
We had a table for 30 people to celebrate my parents diamond anniversary. The food excellent especially for so many.
September 2023 by jeffthedriver
Just had My 77th birthday do at the wheatsheaf it was amazing every person cleared their plate the food was delicious. We had a waitress who looked after our every need checking if more drinks were required. I?ve had a memorable birthday with people that I love and a pub that made the whole experience first class
August 2023 by adebayo adewunmi
I love ZARA products and with Bromley branch experience, I can intuitively take it that ZARA loves me too?! A fantastic place to shop with excellent customer service from beginning to end of the purchase! The Bromley team represent the highest level of customer service I have experienced especially the top bloke called Anagh, He is arguably the most polite person I have ever met, a first-class customer advisor, very calm, respectful, smiley, and well-informed! Anagh responded to my order returns very fast and efficiently, his immense knowledge of customer service is second to none and I believe he always had the customer?s interest at heart as he went the extra mile at every stage to minimise the end-to-end time to process my return orders and purchase at the same time! I would surely recommend them unreservedly! See you soon guys xoxo
August 2023 by Rachel Dunlop
Really good selection of bigger sizes, which you don't always get in Zara - however, agree with lots of the other reviewers here - they desperately need more staff on tills - queues for 20 mins. I guess that's quite helpful in some ways as you can ask yourself if you really want the item! ?
August 2023 by ARABELLA
Shop layout is too chaotic to navigate, especially in busy periods. Also the store stinks, I don't know if it was the air conditioning machine but the whole store had a stinky funk because of it. Gross
