November 2023 by Tom Sweeney
Exceptional customer service from the staff, in particular Thomas M who displayed excellent agility and knowledge to prevent unauthorised payments leaving my account, and even kept the branch open later to secure my account! He managed to stop fraudulent activities and advised me on the next steps that I should take, Thank you!
July 2023 by Pavel Titov
Fake listing, not really a branch: a couple of sales people and a few ATM machines. Head to the branch at Victoria if you need a full service one.
March 2023 by Ben Pross
absurd opening times. Exactly 30 minutes after everyone goes to work, and exactly 30 minutes before everyone leaves.
January 2023 by Nabz
Busy at time, good service. Not much parking around. Good local branch.
December 2022 by Missy Hershaw
I told the staff a payment was urgent, but instead of getting on with it they said ?yeah ok? and continued relaxing laughing with colleagues on the sofa. I repeatedly told them it?s urgent & needs to be done now, to which member of staff responded ?ok ok I?ll tell the transfer woman?, but then didn?t. Instead of doing it, he started serving a new customer who walked through the door after me. They?re playing with peoples lives. They need to realise some things can make or break a person?s life & destroy it while they?re relaxing.
November 2022 by Katharina Rubingh
Since when is this branche closed before 4.30pm guess employees are desperate to go home early on a Friday
November 2022 by Neil Allen
On Monday 24th October I had the hood fortune of being assisted by Tedros Hoile (maybe Hoyle) at the Kings Road, Chelsea branch of helping me set up a flexisaver account.It was quite busy and there was an energy of impatience ? maybe a slight tenseness in the branch coming from people waiting but Tedros had a very positive and friendly energy that stood out even before I ended up being helped by him.I called HSBC on the phone about setting up an account and the advisor I could only do it in the branch even though Tedros showed me it could have in fact been done over the phone so as a side note :to the powers that be within HSBC ? your advisors need more training, I don?t consider it a waste of time going into the branch because Tedros made it such a brilliant experience BUT if I could have opened my account over the phone with someone guiding me through the website then why on earth did they say I could only do it in the branch?Anyway, Tedros went above and BEYOND, using his laptop he helped me set up my account there and then. I?m dyslexic and he was very calm and totally unrushed even though there were other people behind me in the queue looking impatient and very friendly.I didn?t feel rushed to get out the branch, Tedros took me through each step and explained very clearly what was happening and I have to again be honest ?powers that be? at HSBC , I haven?t had this quality of care and assistance in the 30 years plus I?ve been with you!Can Tedros please be promoted to Head of Customer Services or Customer Relations please? He?s an asset and HSBC should be grateful they have him!So if your passing through ask for Tedros, he?s a class act ?
October 2022 by Daniel Hisshion
Useless ATM. Second branch I have walked to and ATM are both out of service. Get it together HSBC
August 2022 by Tom Barrett
Unfortunately could not process a payment due to system restrictions. Looking at reviews seems a sub par branch
August 2022 by Carole Mann
Useless branch with rude and unhelpful staff. Obviously not interested in getting more customers. Being told to come back in 2 weeks... Don't waste your time with unqualified people.
May 2022 by Marianna
Terribly cramped space with zero privacy. Feels like some cheap version of a money transfer shop. How do you expect financial affairs and sensitive info being discussed in a loud manner for everyone to hear? Made me feel terrible and i am questioning my custom. Just awful.
May 2022 by Arun Anandakumar
Pay in machines not working. Staff sitting at a desk but no counters open. If you have 3 staff why not open a counter.
April 2022 by Lex H
I understand that banks are phasing out humans and I don?t really care or think it?s a problem as long as the machines work. If the machines are broken you need more humans.
April 2022 by Alex Lethbridge
A grim, woke & useless HSBC branch. Full of staff being loud & unhelpful. What happened to traditional banking. I loathe going in here!!
September 2021 by Emanuele d'arpe
very bad customer service! we are not able to deposit more than 2 banking bags even if there is not queue. I?ve kindly asked that I would have wait in case of a queue but they just refuse to take more than 2 bags at time so I have to go there every day wasting my time.On top of that most of the staff is unfriendly and rude.Fortunately for them, The girl from Greece who works there is just lovely and so helpful.
