October 2023 by sales sales
What fantastic staff. The Menswear team made extra efforts to find an item in the correct size and Tillie and her colleague in the Food Hall were so helpful, kind and motivated - thank you.
August 2023 by Lynne Adesanya
My sister and I were shopping in M & S kings rd. The staff at the self scan area were amazing. Both Maggie and Kay were so helpful, cheerful and lovely. An asset to the store.
July 2023 by Ben Devereaux
I can always find what I want in this store. It?s always clean to a good standard and has many good cashier ladies. The best of the best is a lovely lady called Joy. This lady goes above and beyond for every customer. Every experience leads me to think JOY by name JOY by nature. Her customer service is second to none and always has a smile on her face and always makes me smile. Joy works on the till in the food section. THANK YOU JOY!!!!!!!!
June 2023 by Rainbo Daz
ive worked here for a few months and it was mostly horrible. a lot of managers were kind, however, Chris was so bad. so bad that i wanted to die before every shift and some shifts with him were unbearable. this affected my work rate which made other managers complain. how can u hire someone like him and expect everyone to be ok with it. he knew i was new and instead of explaining how to do something he started shouting and telling me to use my common sense. this is what i did wrong: i worked a cage & the cage was empty with a tray on it & i took it to the back & he complained saying i needed to put the tray away to free up the cage for ops. but ops can literally do that themselves(?!?!?!) im literally autistic and i cant stand loud noises i had to hold my tears in cuz i was so angry(not sad). he has now been fired, but it took them so many months and i left before he was fired. lots of customers think they r so entitled and need to get off their high horse. nonetheless, i have met great people including managers (andy and zach thank you :)) and customers so i was able to push through.
June 2023 by Nipz D
First of all i like to say I had such a great experience with a lady called KELLY She gave me such a great customer service she is 10 out of 10 and a asset to your company .She helped me find the right size for my bra . Very professional and good at her job !Thankyou again ?????
April 2023 by Horst Prinz
I love this place. The staff is very friendly and helpful. Gabriela I?m looking at you, especially! There is a carpark in the back and a bus stop right in front. You have a good selection of clothing and food. If they had more or any clothing in size 20and above I would give 5 stars.
April 2023 by Mariel Nickolas
Great store, has a wide variety of foods and snacks. Went there for some bok choy, ended up leaving with a full cart. Good prices also. The woman working the shelves was very polite and helping.
April 2023 by George
Thank you to the young gentleman Muhammed at the self check out cashiers.He went above and beyond to assist me with payment, baggage and useful information on how to use the fruit machine. I will return to this store in the future and would like to thank Muhammed for his kind assistance this evening.
April 2023 by Stavroulla Nicolaou
As i was in King's Rd i decided to visit this branch. It's bright and full of summer clothes and has a very large food hall.
April 2023 by Maria S.
Marks and Spencer stolen 95.50 pounds from me. I contacted the customer service team , sent the emails with evidence that I was cheated however they just ignored all my emails and calls . It seems like this is a new way of making money for Marks and Spencer. This is to think twice before purchasing anything from them online. You will be cheated . Customer service will ignore all your emails and calls.Since 24 of March I am emailing, calling however everything is ignored. The proof of all above mentioned is available.
February 2023 by C Brooks
Great store. Friendly staff. Well stocked. Clean. Maggie in the food hall is great. Always helpful, smiling and super friendly to customers. She always has a kind word for the regulars. Only criticism is they desperately need more staff. Since covid they have not had any more staff. New manager has turned the store around. 2 years ago it was a horrible and unfriendly place under the previous store manager, now it is a friendly and welcoming shopping experience. It is also far better value for money than Waitrose is. M&S products in the food hall are much better than many branded items. Their soya milk is half the price of a branded alternative and in my opinion, the M&S one is far better. Well done Maggie in the food hall and well done to the store manager.
February 2023 by Meli Sh
I was just served at the self check out around 14:50 and 2 black girls were working there. One who was darker shorter was polite the taller black lighter skin girl had an extremely rude attitude i asked for her help and she told me to calm down. I did not raise my voice i was simply in a hurry. You are in no position to tell someone to calm down i had done nothing to you to be spoken that way. I dont know how m&s allows staff members like her to work there disrespecting regular costumers. Cannot wait for waitrose to re open where the regular staff member welcome you every time.
January 2023 by Wanna Rose Sousa Lima
People working in here are all so kind and helpful.I prefer to come to this m&s as it has car park and the people working here are beyond amazing.Special thank you to the ladies at the till all and each one so so lovely x
January 2023 by Michelle Reynolds
Had a bra fitting with Nargis. She was lovely and very knowledgeable. Very helpful. Generally helpful cheerful staff in this store. I like shopping here.
November 2022 by Ferdinand Huber
Terrible client service. The cashier didn?t sell what I wanted to buy just because I wasn?t able to communicate in English.
