January 2024 by A AA
Amazing customer service at this branch. The lady who served me this morning was so polite and friendly which is very hard to come by in London.
December 2023 by Mat Elkington
No score for atmosphere, it's a coffee shop. Went in for a cup of tea and hot chocolate.Service was pretty poor to be honest and a pretty good example of too many people trying to do the same thing and not actually doing it very well.As for the drinks? I mean the hot chocolate was decent enough. But as for the tea, if I'd have wanted dishwater I would have asked for it. I didn't though, I asked for tea. I mean seriously it's a bag, hot water, and milk...I would have taken it back but given the length of time it took to get it I decided I had better things to do.I like Pret, just steer clear of this one; if you do go in, avoid the tea.
December 2023 by Teresa Dziobon
Visited this year twice from Toronto Canada and Iam very happy with nice professional service and fresh yummy sandwiches.Mr Grzegorz I'd definitely Number One customer service.I highly recommend everyone to enjoy coffee,and good selection of sandwiches.
December 2023 by Adam Gasper
It?s a restaurant so food makes or breaks it? if you don?t LOVE mayo, stay away. Tried a turkey, avocado sandwich and it was literally swimming in mayo. It wasn?t very appetizing but if you like that, this is your place.
December 2023 by Annapurna _8
I would like give you more stars but it?s really uncomfortable find me every time I go the closed bathroom. Like I regular customer with my subscription I?m thinking if it?s worth it.
October 2023 by W
This place was quite disappointing. The staff seemed more focused on having fun and making mistakes with customers' orders while finding it amusing. I also noticed team members leisurely having coffee in the morning while customers waited for service. I would recommend avoiding this place.
September 2023 by fatemeh kamalvand
I tried the protein and fibre packed Shakshuka today. The lady was working there said it is just came in yesterday so she recommended to eat.I trusted her recommendation and it was very delicious. It was totally different from the original shakshuka, full of spices and good. I fancied that with a poached egg but obviously it is hard boiled egg or it gets harden as it stand on the hot shelves.It was very filling and I would buy that again.The lady was working there was very friendly and social. Happy to help anyone and I highly recommend this branch to visit if you are local in the area.Vegetarian options: Vegetarian options available in this store
September 2023 by Irene P
Subscription not working and send you somewhere else. Is their problem . They should give a
September 2023 by Irene Pinto Garcia
Subscription not working and send you somewhere else. Is their problem . They should give a solution
July 2023 by Lee D.
Another brand I saw often in the UK.Quality/Quantity - Got a pre-made salad and sandwich - Was in a hurry and wanted a quick easy meal to bring back to the hotel. Not sure if it was because I was hungry, but wow, both the salad and sandwich exceeded my expectations. Well balanced, good proportions of toppings in the salad and meat in the sandwich. Well done, thank you. And of course, my Italian beer (not included) complimented this meal perfectly.Other options are:Custom made meals, see menu. Coffee, tea, breakfast, wraps, soups, mac & cheese, desserts, snacks, fresh fruit, etc.Coffee is 100% organic.All foods that are not sold at the end of day get donated.They even had a "Veggie Pret" that we discovered in Oxford, UK. See picture.Atmosphere - Small shop here. Many quick take-away options. Full service counter for any custom orders.Bar seating.Open 7 days a week, see pictures, Yelp or website for hours.Service - Good.Price - Inexpensive, especially for a tourist area.Owner Comment - Congrats on your success since 1986.
July 2023 by Patricia L.
It is my first time in London and I end up in this place by convenience . Nice atmosphere , fresh food, good price and convenient . It come handy
July 2023 by alliu adnan
Every single day the same problem with this shop.Dont understand why they dont fill up the cups properly with coffe.Have to tell to the stuff every day to put some more milk or coffe!
July 2023 by Loubna Chtaibi
I found hair on my focacciaAnd when I told a lady blond working there with a guess black t shirt that I found a hair she just bin them toasted focaccia she did not apologise or offended me somethingElse .Worst pret I ever been !
June 2023 by Mr Mr
When choosing a vegetarian option, the food you purchase should not have contact with any bone foods. Which I thought was common sense.I witnessed the gentleman serving me place my toastier sandwich in the grill on the same sheet used to heat a meat sandwich. He only whipped the surface of the sheet.This is really wrong. I cancelled my order and was given a refund.When I pointed it out and my refund was given, the just went on and heated another customer?s food in the same sheet.This practice should be looked into.
June 2023 by Zarah ??i
One particular staff was rude to me. I tried to use my subscription and was told it has just been used so got rejected, which is ridiculous because I never shared it with anyone! Something obviously went wrong. It wasn't a busy time, there was only one person in the que behind me, and there were more than one staff, I politely asked if I could try again but instead of investigating into the issue or looking for a solution, that staff shouted "that's enough" at me. Until now I still feel disgusted.
