November 2023 by Mahnoor Talpur
Manisha ? The store manager? at brompton road criticized my friends outfit and style in a very mean and derogatory way in an attempt to sell her Reiss?s clothes. I?m sorry but is this the strategy Reiss will use to sell their clothes because I am disgusted, why is this woman trying so hard to be a stylist lol her own style was basic and laughable. I will never Shop from Reiss again! Ps her own style is her discounted Reiss clothes so lol.
November 2023 by unohana rou
I do not expect a company like Reiss to hire unprofessional and crass managers like ?Manisha?. She lacks basic manners and has no idea of how customers have to be treated. She gives the company a bad name and now I know why she has bad reviews on here. I have personally seen her mistreating not only her staff but also customers, she clearly doesn?t deserve to lead a store like Reiss and at one of their prime locations. I myself got mistreated by her in the store and for no reason and would suggest the company to replace her if they want to retain their clients. She?s not refined enough to lead a store and because of her this will be my last time buying from Reiss.
October 2023 by Nathalie Ninsky
Horrible managerYou should think about changing her terrible attitude and horrible customer service I spendAll my money in reiss I am a regular customershe has completely put me off and wouldn?t exchange my trouser for a mini stain which she could have only been spiteful to seeit was so small and I just don?t understand she didn?t take in consideration that the trouser was small I never put it onShe only said to me they had the size but can?t take it back and she said give it to a friend !!!I never leave review but the way she treated me with her massive attitude left me so upset and angryChange manager she doesn?t deserve that job at all
October 2023 by Gavin Cutler
Today was my first time I?ve ever shopped in Reiss after receiving a gift voucher for my birthday. I was severed by a gentleman named Joe, who was really accommodating, letting me try on anything I wished in order to find the best purchase to spend my gift voucher on. Thank you Joe for making my purchase enjoyable, you?re a credit to that store.
October 2023 by Yue Su
When I got in, maybe it was time for home. The sales who chose the clothes for me disappeared for long time. She changed to her normal clothes and ready for home. Another one didn't know what I required.....not so comfortable and I decided to go without buying anything.
August 2023 by amie wilson
I would like to thank Sheila and Marianna so much for looking after me yesterday. The girls are so knowledgeable about all stock items as well as what works best with my shape as well as the variable sizes.I will be back!!! The Reiss Brompton Road really is the best? ??
July 2023 by judith elliot
This is without doubt the best reiss store in London. The lady remembered me from a Yr ago and the staff were so helpful. I don't normally leave reviews but really think this store and its staff deserve it
July 2023 by Hugh Thomas
Very helpful customer service, kind and efficient
July 2023 by Suga Gunam
I usually stay away from writing reviews and prefer to speak in person . But what horrible demeaning service that left us speechless in the shop with no one to speak to . The manager ? Manisha ? who later told us she was the store manager left us speechless and I thanked her and left quietly . I usually visit the branch near my house where we shop regularly for our work attire and accidentally came across this one when coming out of the Harrods car park and felt it looked nice and big and wanted to have a look . Took 3 shirts to try in the changing room by another girl and when I came out she went in to check the room and remarked ? well you went in with 4 shirts ?. I asked her to repeat what she had mumbled and she said it again twice . So I asked if she wanted to check properly as I had no handbags and just a 2 sealed gucci bags with where we had shopped to which manisha rolled her eyes and said it was her job to check and ask people like me . I have never been so embarrassed . I merely responded ?wow? asked her name and left while the other lady was looking and giggling .Please address this . Surely if you?re e or ting customers to come in and pay premium prices there?s an expectation to educate and train your staff to be courteous or merely not say anything at all . We left without purchasing anything including the items my sister had put by the till to purchase .Beyond sad and disappointing to say the least .
July 2023 by MINA MOOSAVI
Don?t go to this shop please.if you go be aware of you might lose your bag.
December 2022 by Jay Henley
Before going in, I had warned my party to be wary of pickpockets in this store as had seen previous reviews. It was evening, and not very busy at all. Staff seemed helpful enough with my questions and we were ok. It is a beautiful flagship store with men?s upstairs. We did not go near changing rooms though which seem to be the problem area.
November 2022 by nazanin haraji
do not go to this store please be careful.staff in the store are not helpful and they do not care about their costumer.
November 2022 by Tooth Fairy
Please do not go to this store, shop assistants are awful
August 2022 by Micaela Huber
Stopped in when visiting London. Had a great experience! The staff gave great service, the store was clean and comfortable. Cannot recommend Shila enough, she gave amazing assistance and was courteous and helpful. They even offer tailor services and were prompt, turning it around in 2 days. The tailor services were impeccable. Can?t wait to wear all my new purchases in the states!
August 2022 by Lisa Huber
We stopped in Reiss on Brompton Road and were impressed by the organized manner in which the clothing was merchandised. The staff greeted us when we entered as we shopped. They were courteous and helpful. Our sales associate, Shila, provided exceptional service. I found great items and happy with my purchase! A++
