January 2024 by Victoria Brebner
Taken great care of my whole family?s eyes . Fast, thoughtful and efficient service and dog friendly
January 2024 by Shini Mahendran
Fantastic service from start to finish would definitely come back and not go anywhere else. I strongly recommend Vision Express Kings Road, Chelsea to get your specs and prescribed sunglasses, and nowhere else. With an unbelievable variety of the biggest luxury names.My optometrist Stfean and the store manager, Sib, are absolutely brilliant.They provide the best eye tests and they are very professional, reliable and they offer great quality! I can't wait for my next upgrade :)Thank you, Sib and Stefan!
January 2024 by Salomi Kumar
Called several times but no one is answering the phone - been on the phone waiting for 20+ minutes. Why have a phone number for the shop when no one picks it up?There?s been an error in my prescription and needing to get hold of the optometrist has been impossible! In the 10+ years I?ve been with vision express I?ve never had such a poor experience!
December 2023 by Mohamed Kone
Came today for an eye test and new glasses with one of the workers. She was really helpful with helping me try out the glasses that suit me well. Thanks again Hannah definitely coming back here for my new next test and presecription
December 2023 by Hal Ratcliffe
Been coming here for 2 years now and each visit leaves me feeling like I?ve been treated like a human and left with an amazing product. P.s Anya is the best
December 2023 by Graham Simister
Very happy with the service here. Got a very quick appointment. Helpful and obviously knowledgeable staff who went out of their way to manage the process to the highest standard.
November 2023 by Li Ying TEH
I have made a pair of glasses with them and was told it will take 5-7 days; then when I followed up they told me it is 5-7 working days ; by the end of the 7 working days they told me it is 7-10 working days. I have called a few times and have been told each time that it should come the next day and they will follow up and give me an update. However I have not receive any update and I am still waiting for my glasses. They should really work on their customer service.
October 2023 by Brittany Gibbs
I called the branch and was hung up on 6 times on Friday. When someone eventually spoke to me on the phone, I was told they would send a copy of my prescription as requested by 6pm but this did not happen. I have called again multiple times today. On my second call, another person said they would send the email and immediately hung up. Still, no sign of the email. I have called back 3 more times and no one will answer the phone.When I had my eye test in April the optician was lovely however I had to wait 40 minutes for my appointment with no communication from the team there.It seems the opticians are great but otherwise, customer service is really poor.
October 2023 by Sanjeev Rattan
I visited the Chelsea Vision Express Store. The front desk were helpful and friendly. Sarah Kanji, my optometrist, was attentive and answered all my questions about my sight and eye health with care and consideration. I recommend this branch for anyone needing an eye test and contact lenses check.
October 2023 by Samuel Clarke
I've tried calling multiple times to get a copy of my prescription so I can go to another opticians. It seems that the branches phone has been disconnected as it doesn't ring through. Even trying to leave this Vision Express is a hassle.
October 2023 by Leunam Zednan
Two years ago after a free eye test I bought here 2 glasses, ?.today I went there to buy new ones as I lost one of them a week ego, as I wanted the same sunglasses model I requested them and they told me that to sell me new ones they had to make me an eye test for 30 and if not they couldn?t sell me the glasses. I said that my graduation had not changed and I show perfectly with the previous ones but the member of the staff said me that I had to make the eye test and pay the 30 £. I will never return, they could be clever and make me the test for free and later get in the payment of the glasses all the money I had saved 30 £. In the last 4 years I have bought in Vision express more than 12 glasses?..terrible
October 2023 by Amanda Preston
While the eye exam was fine, my appointment was more than half an hour late with no apology.
September 2023 by Sunita D
I had a wonderful experience with both Jasmine Gill & Stephan Bastianpulle. Thank you for being so fabulous!
August 2023 by caroline deegan
Took my son for eye test glasses, told they'd be ready 7-10 days. Still not ready after 3 weeks. Called and told the frames he chose had been discontinued. Can't understand why it took 3 weeks to find this out and why there were discontinued frames on display and why they weren't rejected when ordered on the computer.
August 2023 by YM Queendy Lam
Optometrist Sarah Kanji was professional and friendly to conduct the premium eye test for me and explained the result. Staff Kate and a young lady helped me to choose a glass frame for my new prescribed glasses. Experience is positive. Just one thing I like to bring up is originally I booked a premium eye test on 30 July Sunday through the online system, but when I arrived at the shop, staff Kate told me that they could not conduct the premium eye test on Sunday, I need to book another time. I travelled one hour from home to go to the shop and nobody informed me in advance. If there is no premium eye test on Sunday, please adjust the online system to block the time.
