November 2023 by Evette Phipps
The staff is at knightsbridge store and Kings Rd store were extremely helpful kind and willing to help. I can't fault both stores wonderful staff in both store I would highly recommend these store.My problems is with the online service I could not return my item for another size I had to go to two store because the on line service said the next size was in 4 store I could not buy the next size and after going personally to two store that said the item was there well it was not. A complete waste of my time. I had to get a refund and let's call it a day. I am not going to bother with on line anymore. I have cancelled the app on my phone I just take my chance in the stores fantastic fabulous staff
November 2023 by Lina Lewis
Knightsbridge branch is something special. Love all the display and the collections are definitely distinguished compare to the other Zara branches. But I guess need more staff at the till.
October 2023 by Noelia Garcia
This shop is a guaranteed bad experience. Last time I went to return an item the staff didn?t know how to do a return. The girl, instead of looking for help was just there laughing, she wasn?t older than 18 years old, it was appalling and humiliating.Today, after being told there was one pair of shoes available and waiting for 10 minutes, they tell me they can not find them.Absolutely ridiculous
October 2023 by Alberto Sanchez
Racist inadequate staff.I was shopping at Zara in Knightsbridge on Saturday 30/9 around 5pm and an employee stepped on my foot she then pushed the clothes (hanger) trolley on my foot yelling to get out the way.There was clearly not enough space for me to move and rather than waiting, she forcefully pushed the clothes trolley on my foot. I emphasised calmly that I had been hurt and she just gave me a side look and didn?t apologise. I was very surprised to receive that treatment. I ignored this and an hour later, started to feel pain in my foot and its now swollen.
October 2023 by Charley Mclean
If I could give a 0 start I would - I he store is in an amazing location however the the staff are HORRENDOUS. I have never experience worst customer service in my life.
September 2023 by Emily Elizabeth
I would strongly advise everyone I know against going to this store. As much as the stock selection is fantastic, I don?t think I?ve ever had a worse interaction with customer service in the UK. I was subject to incredible public humiliation, to the point I wish to launch a complaint into a staff member. I was accused of lying about an item I purchased and although the manager sympathised with my complaint, the other staff member intervened and told her not to provide me with a refund.
August 2023 by Carl blake
Nothing wrong with the shop or the clothes.The staff need training. The customer service attude of I don't care and only here for my wages.Couldn't even give you eye contact after waiting in a long queue and just thrust the bag at you.Don't forget the customer pays your wages.Ps don't pay with cash they can't count passed 10.
August 2023 by Flora Hua
Worst customer service I have ever experienced. The girls at the fitting room wouldn?t help me find new sizes and said I had to go out and get them myself when there was a queue of about 10 people. They also made me hang up all the clothes I didn?t want to purchase which maybe is a thing in London, but in Australia where I?m from that is extremely appalling.
August 2023 by Candice Hyde
Been to a few Zara?s and I still can?t understand the lack of service from the floor staff.I asked for help, I gave the item code, everyone is dismissive and just guess where it is on the floor and give instructions. I asked if they could show me and I got a ?no? with a face like ?are you kidding? for me even asking for help.So disappointing for such a large, global brand and great tourist location.
July 2023 by Rami Dehen
Amazing location and very traffic, the display not organized, prices very affordable
July 2023 by Thomas Bibby
Awful customer service. Queued up to pay in two desperate queues on different floors, when I got to the front both said I couldn?t pay there. Waste of an hour. Both staff members were rude and did not apologise.
June 2023 by Lauren Bowles
The only reason why I am giving this a two is because of the manager at this store is appalling! She stands at the door with 2 other members of staff talking about another coworker! (20mins) I know people who would kill for a job in London right next to Harrods especially in Zara! As customers walking in and out no greeting or good byes! Appalling example being set here!
May 2023 by Nezhla Khani
The shop it self is amazing! Fabulous staff! However, the manager is SOOOO RUDE! I wanted to explain a faulty of a product that I purchased and she was very rude and not understanding at all! Didn?t even listen to what i was trying to say and in reply she said ? i am the manager here?.I went to the other Zara branch in Chelsea with the faulty item, i had spoke to the manager there and she was so understanding and super nice about it!Such a shame. I have always loved this branch and every time i went to Harrods i would visit and buy a-lot of amazing things from this branch which I wouldn?t do any more as i don't want to have the experience i had with that manager anymore.
April 2023 by Xin Ren
The store closes at nine o'clock, but I wanted to try on clothes before 8:40, but the staff at the door of the fitting room rejected me with a bad attitude... I just want to try on a dress and it can be done in five minutes, but they won't let me try it on and say it's closed ?I will not come to this store again
March 2023 by Jelena Mrkovic
Only store in the world customers are asked to adjust the clothes and hang them
