October 2023 by Kate McKenna
My husband and I regularly have vitamin infusions at Zen. We find the staff to be very helpful and professional and the price of the infusions is competitive. We always come away feeling better.
October 2023 by Rishi T.
I called and had a lengthy conversation about whether my medication was in stock, if they could use the online NHS prescription system to release it, and other related matters. They said they'd need a paper prescription so I queueud at my GP's early in the morning and went straight to them at opening time. It wasn't until I travelled all the way there that they thought to mention that they don't accept NHS prescriptions at all and so they wouldn't give me the medication. It was a huge waste of time that could have been easily avoided. Their private prescriptions are also overpriced; I have previously bought this elsewhere on private prescription for less.
October 2023 by Um Myar
I have been using their services for a while now; immaculate customer service and they never disappoint in having my medicines in stock and delivery. Thank you ZEN
October 2023 by Taimour Baban
Fabulous care, service, and team. Fully trusted and thoroughly recommended.
July 2023 by Haz Kunap
I visited Gemma at Body Brilliant and found the whole team very welcoming. In terms of the treatment I did the Lympha Press and found it to be an amazing treatment, afterwards I felt relaxed and refreshed and my leg felt lighter than at the start.I would highly recommend the treatment and will be going back for another session.
October 2022 by Ahmed Mousa
Fast, efficient, courteous and thoughtful service that exceeded my expectations. Thank you, Zen pharmacy.
September 2022 by Eric R
We were seen immediately, and we were able to get the prescription (and the medication from the pharmacy) and advice we needed in minutes. Within an hour my wife?s suffering was alleviated. Thank you so much.
September 2022 by Rachel Pinfold
Zen are amazing. They always go above and beyond to help. They are professional, kind and incredibly efficient. I know that everything will be dealt with calmly and professionally. I cant thank the whole team at Zen enough.
September 2022 by wendy engelbrecht
Seriously I just wanted to say a huge thank you to the whole Zen team. You guys make a very stressful IVF journey so much easier and less stressful. From the bottom of my heart thank you.
September 2022 by A K.
Be wary of using this money grabbing pharmacy to dispense medication as they have no consideration for the health and welfare of patients.Their choice of courier failed to deliver urgently required medication and then this pharmacy claimed to bear no liability whatsoever for it with their amateur employees making statements such as "well according to us it has been delivered" and a line they love to use frequently as an excuse "the manager isn't in right now, there's nothing we can do" in order to get away with not doing their job as they should. They demanded that another costly prescription be issued and then they have the nerve to demand double payment for medication that has already been paid for which their chosen courier delivered to a completely different address in a completely different area and this was clarified by a DHL manager who conducted an investigation and determined the GPS location of the driver at the time he supposedly delivered the goods and this is not the first time this has happened! They then went on to say they'd refund the double payment "if the misplaced package is returned" to them after being retrieved by DHL of which there is obviously no guarantee as the recipient to whom my package was delivered may not even answer the door or may even deny having received the package at all! I should not have to bear the cost of their blunders as a customer who has paid for costly medication to be delivered urgently and has received nothing but immense stress and inconvenience in return! The greedy b*st*rds running the Baker Street pharmacy could not care less about the health implications their blunders have on anyone and are only good at overcharging and turning a blind eye. They will try to fob you off in every way possible if you do not know your rights (and even if you do) all whilst acting as though they are doing you some kind of favour as they claim that they are not really liable for anything. For those unaware; The Consumer Rights Act 2015 clearly states that the trader is responsible for delivering the goods to the consumer within the agreed time frame (in this case, by next day delivery) without undue delay. The consumer is not liable to chase up the company's chosen couriers to determine the whereabouts of a package containing goods that they have been paid for should a package go missing. This can be confirmed by the Citizens Advice Bureau, The Consumer Council, Trading Standards and any lawyer/solicitor will reiterate this and this information can also be found clearly outlined on their websites. Any reputable company would not need to be told and would accept liability as they are legally obliged to do so. A consumer should not be required to educate these clueless, greedy buffoons who clearly have no idea of their own legal obligations, how to treat customers, how to run a business and what it entails!I have filed a lawsuit against them, claiming back the payment I made for the medication that was not delivered to me as well as compensation for the stress and inconvenience caused and the aggravation of health conditions.
September 2022 by Nathalie Joffe
Fotios and manager and the team have been amazingly helpful and supportive and always try their very best to accommodate and help me whenever they can I feel very comfortable and safe with the team working there and always get the best of service I want to thank them and recommend them too
August 2022 by Virtually Me
The two stars are only due to the person who negotiated on a £15 delivery fee (yes really - and it's not even next day delivery).This is a hideously overpriced pharmacy. They charge almost double to prescribe a medication than other pharmacies. For example, Asda charged £67 for a medication that they have charged me £120 for. I am disgusted. And I had zero choice but to proceed with them as my doctor had sent them the prescription!They also charge £15 for a delivery that takes several days - using the excuse that what is being prescribed is a controlled drug. Haha. No. This is a lie or seriously bad business skills. Pharmacierge deliver the exact type of medication for free via the SAME courier - AND they deliver it the NEXT DAY. Their medication charges are also much cheaper.I don't know how this company is getting away with it and I think it is disgusting. It hurts paying double the price for a prescription, particularly in the current climate. And the delivery fee is absolute theft. As mentioned earlier, the only reason I am giving 2 stars is because this extortionate delivery fee was negotiated. The only way I can think that this company has gotten away with their theft is by presuming their customers/reviewers must be very well off!
August 2022 by Vladimir Spassov
Never thought that a farmacy can operate so preffesionally! 5 Stars!
August 2022 by Eric O
We were seen immediately, and we were able to get the prescription (and the medication from the pharmacy) and advice we needed in minutes. Within an hour my wife?s suffering was alleviated. Thank you so much.
August 2022 by Anoush Margaryan
Fast, efficient, courteous and thoughtful service that exceeded my expectations. Thank you, Zen pharmacy.
