November 2023 by Angela Robinson
Store itself is fine but came home from holiday to a parking fine was totally unaware the parking had changed and going to self serve there's nothing to tell u either, £60 fine for 13 mins shop
November 2023 by Gary Bond
YOU HAVE TO PAY FOR PARKING OTHERWISE YOU WILL GET A £100 FINE. IDEALLY, DON'T DRIVE THERE BUT IF YOU MUST THEN READ THE SIGNS VERY CAREFULLY!
November 2023 by beth gray
This store has taken money for a online order taking 1 hour and half to let us know it will be late, then 10 mins later they said my mum wasn't home and couldn't deliver my mum is alway home because of medical issues she is house bound, I called all day Sunday the line was constantly busy meaning taken of the hook??? Today it was ringing for 30mins they pick up hang up pick up hang up again and then they took it of the hook again.... I called customer service support to make a complaint about it and been told 24 hours till escalatetion this is frustrating because she now had to wait longer
November 2023 by Jessica Busby
This store shouldn't even get a star, ordered a same day delivery on Sunday so yesterday didn't arrive called the store at 7am this morning said it will be delivered today between 12.30- 2.30 and still waiting for it. Everything I call the store up its saying "line busy" surely you have enough staff to answer the phone and not leave it off the hook. Last time I will be using online delivery, customer service wasn't much help either.
October 2023 by Deborah Kelly
Absolute disaster ! Order was for Mobday between 5-7pm. Never arrived and no one contacted us. Store took phone off the hook up until 10pm that night. Came on Tuesday and bought some one else?s order and none of my frozen items !!!
October 2023 by Ericka Jiménez de León
Worst service ever. I ordered two times here. First time they delivered part of my order and delivered the rest two days after?. The second I received a different order, completely different! I tried to call the line is busy. I have no refund and no option to contact them. Never order here if you want to really get your food ?.
September 2023 by Donna Jacques-Gordon
Disappointed. Iceland always had the best bargain snacks....Now, instead of 4 in a packet it's 3 for the same price. The items appear smaller yet the price is the same or more ? and to be honest the goods aren't as good as they used to be ... Everything's gone up!!
August 2023 by Chris towers
Got the usual stuff. Good car park. Helpful staff
August 2023 by BrigidAnn connor
A very busy shop, staff work hard and are all very helpful,
July 2023 by Deborah Oyewumi
I shop frequently here because it's the closest Iceland to me and I get everything I want. Staffs are friendly and offers help where necessary
July 2023 by Lingmin Kong
Terrible service!!! I have been using their online service for almost half a year and from time to time there would be some items missing from my orders. Last time, two items were missing again so I called the store number provided on the receipt. The staff said as they can not re-deliver the items, they would issue me a refund. However, I did not receive the refund. Two weeks later, I called the store again, a staff said they are unable to discuss about refund and asked me to call customer service. Asked if she could provide the number she said she doesn?t remember the number. Found the number Google, called for 20 mins no one answer. It?s been more than a month now and I still haven?t received the refund. Terrible service.
June 2023 by Jen C
You now have to pay for parking. Do not get caught out, limited time to buy your ticket.You rip the ticket to keep half in your car and take other half with you. The ticket gets scanned when you shop and the money gets taken off. Would be inconvenient if you are only going in for one thing and it may not be in stock
June 2023 by sabrina farnham
Online service coming from this store is a shambles, every time there are items missing, you can't speak to the store because line is always engaged, you try to speak to headquarters and are absolutely useless. This why THIS MUM is not going to use Iceland ANYMORE
April 2023 by Earlando, Greg ?Earlando? Anglin
It's small and compact and staff seems friendly. It's my second time going to this store. I'd recommend it's not really outstanding compared to others.
March 2023 by O Ba
First of all, if you like all kinds of cereals like Kellogs, and sweets, you've come to the right place.The shop is well ventilated though not so big (around 100 square meters) and the items are well shelved.If you drive, there's an hour free parking but the driving space is a little bit tight and some of the parking bays are structured a little bit awkwardly.
