October 2023 by Robert Newnham
Great food hall for hospital.Would be great if there were more signs on it location and existence.
June 2023 by christstoperu
The ladies toilets was not good people should flush after there have bin A friend of our s was not happy to see this so please get on the case
May 2023 by YASIN ZUBERI
I think it's a great store, with lots of beautiful clothes, and accessories.
May 2023 by Matthew T
Visited the Sevenoaks branch today which is beautifully airy and has wonderful panoramic views across the town. Enjoyed fruit today, thanks
April 2023 by 94yinghuit
I greaves me to say, that its was Diabolical. We have Egg Benedict. It was cold, frankly, seemed like they just had not bothered to bring it to anything like a reasonable temperature. I say another couple send a Baked potatoe back for the same reason. Basically it was as if no one gave a dam about the poor stare of the food. Before the Pandemic you could get Fish and Chips, which were good (from the food hall in the basement) but there is nothis reasonable on the menu. Unbelievable, for a company that prime role is food to serve thgis up.
February 2023 by H K
Found a piece of Mud in my salad. Not sure if it even had dead insects in it! In return Marks and Spencer?s gave me a £15 gift card..disgusted by this company and how they dealt with my complaint!
August 2022 by Meander09398754674
Sandwiches are completely tasteless Al taste the same bland flavor Coffee is good It is a bad advertisement for their shop selling expensive but tasteless sandwiches sm at their cafe
June 2022 by CA66
I love this café on the top floor of M&S! I try to go every time I am in London. It is spacious and comfortable, and, if you look around you, everyone looks so happy to be there. You could spend a whole afternoon there catching up with an old friend, feeding your baby, reading a book or simply sitting resting surrounded by shopping bags and no one would hurry you along. The food is delicious and helpings extremely generous. My daughter and I recently had the baked potatoes which came with four cheeses, delicious. The cakes are fresh and fabulous, even better than the ones you buy in the shop. Tea and cakes are served on pretty china.
June 2022 by helgardh2020
I am very disappointed that my local Vangarde M&S has chosen to allow staff to wear dress down Friday clothes every day!!! Not only does it confuse customers as to who is staff & who not making it difficult to stop & ask a question? but the smartness has also gone. Further more I hate the new system of self service to buy clothes. Which I refuse to use, as I do on food.., This system may be fine for the younger customer but for the elder generation (who are 80%) find it too robotic & less personal with some degree of frustration using self service. I know I?m not the only one complaining my generation are all of the same mind. M&S was the last place where the personal service was always garuanteed.
June 2022 by HistoricHotelFan
I enjoyed visiting the Marks & Spencer at Marble Arch. The Food Hall is fantastic! I enjoy the food in the 3rd floor Cafe. I almost purchased mens clothes, but did not find something to fit perfectly. I urge store management not to demolish the complex as planned. Keep the historic corner Orchard House, or at least keep its facades, and build an addition that fits in with the historic architecture and with Selfridge's across the street. And, keep a huge Food Hall!
May 2022 by GS
A bit disappointing, even by travel-sector standards. Lunch fridge in disarray and stock literally thrown in. Store exceptionally cluttered, with cages of fridge stock left piled up and staff nowhere to be seen. Certainly not up to expected M&S standard. Bakery staff x3 were stood ignoring customers and talking and joking away in Tagalog for two minutes while a customer was stood directly in front of them. In fairness, the staff member who eventually served me was friendly and polite- once they finally paused their conversation. And the staff member who was supervising the self-service tills - who wasn?t part of the bakery posse - was proactive, friendly and helpful.
March 2022 by Joe
Fully stcked shelves and plenty snacks they also sell flowers
January 2022 by Craig T
What a comleet let down im abroad went on line to order a hamper and flowers. For my mums birthday in england. I live abroad so only way get present. Get told o sorry not saturday. Then o sorry today witch is monday no delivery. Then get told o if she not get it tuesday i have to apply for a refund. Look i just want the bluddy thing given to her. Im abroad multi million pound crap company. Sort your staff out do what we pay you to do.
December 2021 by vincent v
We called into store, 4 of us, and were looking forward to the Christmas special Turkey & Bacon Toastie....it was around 12 lunchtime, only to be told they had 'sold out' they also sold out of fries! This was early and they had sold out considering that they are open until late it was ridiculous, they don't even make them themselves....they are all brought in from a supplier! Then the real problem occurred, the girl at the till said they had Ham and Cheese and cheese and Mushroom, we ordered 3 Ham and Cheese and one Mushroom, they were not visible and we were to collect our teas and sandwiches would be a couple of minutes. We ended up eating only the one Cheese and Mushroom as the Ham and Cheese had more MUSTARD on it than Ham, it was awful, Mustard is not for everyone and we feel the Sandwiches should be revised and listed as HAM,CHEESE AND MUSTARD.....so beware if you don't like mustard. I contacted customer services...USELESS, they said it says mustard on the packaging and blaming us, when I said we didn't see the packaging they couldn't care less.
December 2021 by nicecuppa_12
We called into store, 4 of us, and were looking forward to the Christmas special Turkey & Bacon Toastie....it was around 12 lunchtime, only to be told they had 'sold out' they also sold out of fries! This was early and they had sold out considering that they are open until late it was ridiculous, they don't even make them themselves....they are all brought in from a supplier! Then the real problem occurred, the girl at the till said they had Ham and Cheese and cheese and Mushroom, we ordered 3 Ham and Cheese and one Mushroom, they were not visible and we were to collect our teas and sandwiches would be a couple of minutes. We ended up eating only the one Cheese and Mushroom as the Ham and Cheese had more MUSTARD on it than Ham, it was awful, Mustard is not for everyone and we feel the Sandwiches should be revised and listed as HAM,CHEESE AND MUSTARD.....so beware if you don't like mustard. I contacted customer services...USELESS, they said it says mustard on the packaging and blaming us, when I said we didn't see the packaging they couldn't care less.
