November 2023 by John Braithwaite
Abysmal customer service and possibly from the very manager of the place. Went in to send a parcel, large envelope, paid in advance on Royal Mail website. The lady sitting on the far left tried to put the envelope through the sizer and could not do it. I asked to try it myself as it was obvious she did not make any effort to make it go through. I flattened the envelope and it went through. Her response? Next time I am not going to accept it!!! Did it go through? Yes! Were you wrong? Yes! So why threaten your customer? Because i made you do your job as you should, to be helpful? I have been served few times by this lady and find her unkind, compared to other members of staff. To threaten me after proving her wrong? What a cheek!
October 2023 by Kevin Gamble
Brilliant customer service at this branch. I had a parcel to collect but wasn?t provided with a reference number by the sender. One of the staff very kindly looked for my parcel (among 100 others) the same day when she had a moment.
October 2023 by Laurence Berton
My worst experience as a customer in a Post Office!I have been robbed by an employee, a woman from the Post Office in Camberwell Green, 234-236 Walworth Road. This woman was sitting at the right side of the counter. She makes me pay a letter of 25 grammes to send somewhere in London £7.35 while I did send the same letter 2 weeks ago in different Post Office for £0.75, the difference of price is £6.6 shocking! When she mentioned the price I did not understand so I asked her again and she did not articulate properly in purpose and because I am a polite person I did not ask again for not to make her inconfortable. When I saw the price at the debit card machine, I had had a shock.I have refused to pay and asked her for my letter back and she refused to give it back to me and she obliged me to pay as she was saying that now that the sticker was printed I have to pay, but I have never accepted this price. This woman is a manipulative, she was acting like it was my fault. she takes advantage of honest people. Her attitude is unacceptable. I would like to know how many people has she robbed like this during her shift every day without retaliation? Her customer service is 0. Avoid this Post Office if you do not want to be her next victim. It should be some investigation on this place and the bad seeds should be removed.
October 2023 by Sare Walker
The woman working who is sat towards the right, charged me double to send a large parcel, £16.45, when it shouldn?t have been more than £8. She lied by stating that it was the only option when I came to find out it wasn?t, she took advantage of the fact that I wasn?t familiar with the prices. I know you?ll be reading this at some point, and you know exactly who you are, just remember that what goes around comes around so I hope one day you?ll learn a big lesson not to cheat people, and lie.Not only did she casually and happily lie in my face, but also was very manipulative - taking advantage of my unfamiliarity with the pricing, avoid this place at all costs and go elsewhere, unless you want to be a victim of daylight robbery !Disgusting place and people who steal other?s money, and I hope this branch gets investigated and shut down immediately, no wonder the ratings are so low for this place, if only I had known before coming here !
August 2023 by gregory welch
The two lovely women behind the counters today were helpful, efficient and put a smile on my face. Working with customers and the public in this modern world is not easy. We always comment on bad service but never the good - SO today I want to say thank you for the energy this morning- happy customer
August 2023 by Alex W
Great post office, really friendly and helpful. Excellent staff.
July 2023 by Christopher Taylor
Choose anywhere other than here. ?System doesn?t work on Saturday?s? is the worst excuse I?ve ever heard. Even worse after waiting in line for 30+ minutes. Put up a sign telling customers it isn?t working, don?t waste their time! Such poor business etiquette.
May 2023 by mina mina
I just would like to thank the amazing team at the post office. I have been going for many years, and I must say, that the staff are so professional, helpful and very kind. Also, Despite some people?s behaviour towards the staff, and the long queue during the busy hours, they always remain calm, polite and professional!Every time I go there, I notice there is a strong team work between the staff, supporting each other, it?s brilliant! The staff are great, and there is the lovely lady, that unfortunately I don?t know her name, she wears glasses, but I call her : the sunshine ?? of the post office because she is literally so nice and helpful.Thank you for your great service ! ??
May 2023 by Colby Lam
Place has looked like it's still (maybe it is) under renovation for ages, but I mean what's the point anyway when service is so poor. You've only got the same 2 blokes running the place for a queue that stretches out to the street on most days. I went there a couple weeks ago to deposit some cash into my Sterling account, done it no problem. But yesterday I try to do the same and lady says sorry they don't do it after 12pm. Huh? Ok so I came back earlier today, same lady was there and tells me I need a business account! I said I didn't need one previously but anyway I had one so I give it to her and she says that bank isn't accepted. Yes it fkin is mate just take it ffs! What a waste of time.
May 2023 by N R
Lousy MAIN post office doesn't do gas or electricity vouchers and sends you to a smaller post office to do that
January 2023 by Tony G
This has got to be the very worst UK PO I've ever had the misfortune of using a few times over the years & on my recent visit it appears nothing has improved & may even be worse. Gave me completely incorrect information (like other reviewers here) despite me pointing out the correct information to her from the documents/lealet & expaining to her why what she was saying could not be correct. She insisted that she was correct & refused to listen to me further & after wasting nearly half an hour I had no choice but to leave & go to another PO some distance away. They did it immediately for me in 5mins & told me that the information Camberwell Green Main Post Office gave me was absolute nonsense & totally incorrect & they obviously didn't know what they were talking about or doing. I've complained to Royal Mail & received compensation for my wasted time & inconvenience & apparently they have requested that the staff at Camberwell Green Main Post Office be made to undergo additional training, though from my experience there I doubt this will be of much help to them. Obnoxious, uninformed, poorly trained, incompetent staff who don't know what they're doing & don't know the very basics of the services they are supposed to provide. Save yourself the hassle & your time & use another PO if you can.
January 2023 by Tomas Barcys
Awful attitude from staff. Easily one of the worst services in South London.
December 2022 by Natural Methods
Used branch finder to check if they did document checks. When I got there for some reason they had an issue with my documents being photocopied onto the same a4 page. I gave them a second copy to use in addition but this still was not suitable for them. I had the very same documents in exactly the same format stamped and certified at another post office last year. This post office were just incompetent. Customer ahead of me also having an issue with thei staff's incompetence. I will not be returning. I'd score zero if I could!
December 2022 by Boo Bruce-Smith
Tina was lovely and a helpful when my parcel wasn?t delivered. Always helping me select the best option running a small business. Thank you!!
December 2022 by Charlotte Anne Tilley
Very odd post office. The male staff member doesn?t listen to your request - I find myself repeating ?2nd class? 5 times.
