October 2023 by Sebastian Farias
Unprofessional and unreliable.The fitters missed our original appointment, we then rescheduled for the following week in the morning, but they arrived at 5pm instead. As they arrived so late, the carpet cutting and fitting was rushed, resulting in a very poor end product.I had to insist they refit several stairs that were poorly fitted. Also, they cut the carpet out in the road while it was raining, which was a questionable decision since it made the carpet wet and dirty.The final touch was that the fitter promised to take the leftover carpet with him when he was finished, but instead decided to dump it in our recycling bin on his way out. Disrespectful.
October 2023 by Shahnaz Khan
I paid for vinyl flooring for 2 bathrooms in mid-August, Sami stopped picking up my calls and returning my messages, I had to physically go to his shop multiple times to remind them my order still hadn?t been installed. They finally came to install 6 weeks later and installed the wrong vinyl in my bathrooms (wrong way around). I am at wits end going back and forth to Sami?s shop to get this fixed. Sami is still not contactable, there is now another man at the shop.
May 2023 by MISS.AMISU Salam
Really helped me with my carpet thanks sami and roney
November 2022 by R Louise
Very rude and unreliable sami is a racist and also very confused man makes arrangment with customer then complete doesn't turn up for job more than 1 occasion also very over priced for the quality they are not trustable company to have in your home either very disappointed with this company trading standards will defiantly be in contsct with the in the near futre
October 2022 by Josie Benson - The Life I?m Living
I went to this establishment around 15 years ago. I was just passing by & decided to enquire about having my flat carpeted. The 2 men working in the shop at the time seemed un communicative, cold and didn?t seem to want my custom. Fast forward to several weeks ago, I returned to the shop. I thought perhaps as an older woman, maybe they?d take my new enquiry (much larger property!) seriously? Sadly not. When I walked in, I asked them if they could come to my house to give me a quote, to have my home re floored. They took my number and name and said they?d call me tomorrow. No one called. Either this shop doesn?t like doing business with WOMEN, PEOPLE OF COLOUR, or they are extremely forgetful! I won?t return.
October 2022 by Anwar Hussain
After taking full payment they came to fit the carpet 6 days after the originally scheduled date. Scheduled for a Saturday and no show. Rescheduled for Monday, then Tuesday and then finally turned up when rescheduled for thursday. Even then they were missing one item as apparently had not arrived yet and said will be done in 1 to two days. Completed job 7 days later! When I showed him something that I was disappointed with Sami denied that there were any gaps which you can see in the photos. I have 36 stairs in my home and later stated that this is because of the skirting even though the stair directly above or below which has the exact same skirting is perfectly fine. There are gaps like these on 15 of my 36 stairs. However Sami did say if it ever does come off I know where the shop is. Good to know otherwise this review would have been 1 star. Thanks Sami
July 2022 by Mr Ali
Owner was very rude to deal with he gave me a quote and added almost £400 when i came back not only that i had to keep ringing And he kept ignoring my calls?All seasons carpet on royal college street is 100% better and they know what customer service is
June 2022 by Elizabeth D
Brilliant service, very professional, a pleasure to communicate with, very honest and fair
March 2021 by Tom Lawrence
Stopped in to order a carpet for a local customer - the people in the store were super helpful and gave good advice on the range of carpets available. The carpet fitting was especially good, with great care and detail being paid to the fitting around the curved bottom step. I was very impressed and pleased with the results and the whole process.
March 2021 by Andrew Short
I would highly recommend Sami and his team. They recarpeted my 3-bedroom flat with great care and professionalism and were a pleasure to deal with at all stages. I wanted to support a local business rather than use a carpet warehouse and I am very glad I did.
January 2021 by Dom Nis
Sami and his team just tackled a 5 story house for me, with the added complication of having to move furniture around while everyone was living there. Fantastic job, keenly priced and professionally done - highly recommended.
January 2021 by P23 NAD
Very great service and good prices. Pleanty of help moving furniture around and lifting over carpets.
March 2020 by Kate Braatvedt Cochart
Dealing with Sami and his team was a pleasure. They are professional, did an excellent job in a very small space in my flat, and in about an hour I have a fantastic new bathroom floor. Highly recommended. ?
January 2020 by Catherine Keshishian
Friendly staff, quick and efficient service. Nice and clean job. There was no pressure in the shop and when I explained I was on a budget, they didn't try to hoodwink me with more expensive carpets but gave me a good price - better than competitors'.
January 2020 by Jake
Sami and the team are very very friendly and the job they did was excellent. they sourced the particular, specialist carpet that i was after and had it fitted the next week. Very professional. See these guys before even thinking about visiting the chain carpet stores in the area.
