December 2023 by Kyle Simmons
Poor! No counter service and pay in machine not working. What is the point of having the bank there.
October 2023 by Rick Mason
I went in during lunch today to open a account met this unhelpful bold Asian guy, honestly he was rude and just didn?t want to help. Before I could even speak he?s telling me what he can?t do, no patiences and manners at all. I could see that they were short of staff but he wanted to send me somewhere else before even checking what my query was what an absolute bellend, needs to short himself out if he was nicer about it I would have understood and just come back tomorrow!
October 2023 by Stephanie Cheung
Went in this morning to get a transfer sorted and the staff at the branch were lovely to deal with. Special shoutout to Martin who took me through the whole process in a diligent and efficient manner. I don't come into branches often, so it was great to have such a pleasant experience.
October 2023 by Tanjina Khan
Hussain was just more than wonderful! I strongly recommend every employee should learn customer dealings from him. He has been extremely helpful and kind to me.
October 2023 by m. a.
This is THE one stop for HSBC, Tamanna and company went all the way in helping me getting sorted even though its student season, it can be crowded and you might have to wait but they certainly are helpful. Thanks again to the staff on this branch, definitely made a different impact after trying several times at the Bishop branch.
October 2023 by James Hill
Went in with my daughter to order her a new card. Place filled with UCL students opening accounts. Helped with the utmost politeness and efficiency by Rabz despite the queue and the number of people. Whole branch staff very helpful.
October 2023 by Abeer Aldiab
I visited the branch yesterday to sort out few things and Hussain Ahmed was amazing ! He took all the time to help me and fix the problems .He is friendly and a pleasant person to deal with .
October 2023 by Tony C
Beware travelers!!! This location seems to be frequent by scammers prying on traveler's using their debit card to withdraw cash from the ATM machine. Got my debit card number and pin stolen twice in this location. First time I used ATM outside and second time I used the ATM inside and it still got stolen.
August 2023 by Abdi Siyaad
I have been coming here for years and Rabz has always been helpful and fantastic at his job, honestly deserve to be doing more then this. Should be manager of this branch honestly! Keep up your amazing work
August 2023 by Abid H Karim
I don?t usually write reviews but this one is well deserved. Last week I visited Kings Cross HSBC for some help, the help we got was out of this world and ever seen. So this one goes out to Rabz! Thank you for being so patient and professional and understanding what my & my family needs were, breaking down everything and making sure we understood everything was crucial and thanks to you we did. Your kindness and thoughtfulness will never be forgotten, even when it got busy and no one was around to help you. You asked if it was okay to see what the other customers needs were in such a professional manner. We honestly need more people like yourself, me and my family are thankful to meet such a wonderful person. Keep up the amazing work, we definitely will be back at this branch to see Rabz again. 1000% recommend this branch.P.SThey are a digital service branch (No Tellers) & they don?t exchange the old notes there, but if you want with HSBC you can pay in the old 20?s & 50?s using your card or you may need to visit a larger local branch if you bank with them they will change it or pay it into your account. If you also want cash over £1000 you have to visit the larger branches!
July 2023 by denise yaucan
Amazing services here I was able to setup accounts for both my mum and me with Rabz. He gets things done quickly and with great professionalism.
July 2023 by Abdul Kadir
Best HSBC bank around, quick kind and helpful specially Rabz! Gets the job done
June 2023 by Yale Wang
Joshua helped me with inter-bank transfer. He is really patient, professional and knowledgeable. This is one of the few HSBC branches that still provides seating-down face-to-face services.
June 2023 by Yue Lu
The worst experience ever, do not bother opening a bank here. Rude customer servuce and they will keep holding your money for no reason
April 2023 by Shipar Ahmed
Rabz is freaking fabulous at his job this guy?s service is out of this world needs a bloody promotion
