October 2023 by Alma Becirovic
An Indian woman working at this post office should have taken a closer look at her behaviour. She came across as rude, with the lack of professionalism towards customers, frequently provides incorrect information, and appeared to be lacking in some basic manners. It's clear that she may not have received the proper training or have feel for professionalism at the work place.There are plenty of other friendly and well-qualified individuals who could be in her position and make a positive impact in the workplace and for us customers.My parcel posted here vanishes. This appears to be a recurring issue at this post office, as per the reviews/ experiences of other people. This should be investigated.
September 2023 by WilliamP692
Nice enough room but.. lemon for fish & chips came still wrapped in plastic. And when you ask for the bill.. they take your drink away. Bill also has service charge (12.5%) automatically added which you have to get the manager to remove. One for gullible tourists, maybe??
September 2023 by Kmsgroup123
My wife and I stayed at this hotel from Sept 8-11th. We really enjoyed the stay. We had a problem with our air conditioner and they moved us in minutes without hesitation. Check in was easy. Food was very good. One critique. I do not understand why as a guest we would have to purchase breakfast coupons at a discount rate the day before. As I a guest that rate should always be valid. Restaurants were close. Definitely would go back again.
September 2023 by travelsleuth1961
Arrived early afternoon after 36 hours of travel and asked to check in. After long wait with only one receptionist, despite additional staff in background, rude receptionist told me check in is 3 pm, without even checking if room available. We had lunch and a more polite receptionist checked and found one of two rooms available, and to check back in a few minutes for second room. When we checked back, the first, rude receptionist was unhelpful. Eventually we left the hotel and came back late at night to discover the second room at been changed to a different room type. After much arguing we were given a supposed upgrade to a room with a bad smell. It then turned out that we were charged for the supposedly free upgrade. The TV in the room had another guest?s name. We were told in the restaurant and bar that our reservation did not exist. And despite prepaying both rooms and being fraudulently charged again, were not allowed to put food or drinks on the room. A terrible experience overall. At checkout receptionist tried to charge again for rooms despite full prepayment at check in.
September 2023 by GillS495
What a gem of a find . Perfect location directly opposite to Lords which was where we were heading . Great hotel , bar , lovely rooms , and the staff couldn?t be more helpful. And only a 15-20 min walk to the centre of Marylebone . Will definitely come back
September 2023 by StayAWhile2
Great stay. The hotel staff was super accommodating with our booking change which was greatly appreciated. Had a great check in experience as well. Rooms were comfortable, a little small in size and the beds are small but had a great nights sleep. AC works great.
August 2023 by iloui
We celebrated our wedding anniversary at the Danubius hotel and had a lovely experience. The rooms were clean and comfortable, and what truly made our stay special was the friendliness of the staff. A heartfelt thank you to Sue from the reservation team. Her dedication and kindness ensured our special day was memorable. Highly recommend the Danubius for its warm hospitality and cozy rooms!
August 2023 by H126KOoliviad
Booked a family room and requested a cot. Arrived in room to find the most horrendous excuse for a cot in our room. Basically a travel cot with a hard board and a towel and a loose sheet on top. Serious suffocating hazard. My partner went down to complain about this to be told there is nothing we can do. We can either accept it or get a refund on the room at 8:30pm at night. Staff didn?t care at all and would happily let my child suffocate overnight. Absolutely disgusting behaviour. Never ever ever ever stay at this hotel.
August 2023 by amandamandypops
My husband and I stayed here recently for (thankfully) 1 night. The hotel reception and lobby, which is clean and modern, gives a very false impression of the rest of the hotel. Our room looked tired, worn and smelt of damp when we first walked in. We opened the windows to freshen the room up and let some air in. Everything was very "basic" to be honest, which for the price of just £200 for 1 night we expected better. Yes the location is fantastic, literally right across the road from Regent's Park, but there are definitely better options available in this area, for not much of a price difference. The reception staff pushed hard for upgrades and it was getting awkward saying "no" to everything. After a long day on our feet we grabbed a nightcap from the hotel bar, which is very good and a nice place to sit at the end of a long day. Good drinks and service.
August 2023 by MrsGlossop
One night stay whilst attending Wembley Stadium. Lovely clean hotel just near to Lords Cricket ground and a 10 min walk to Tube. Definitely will stay again when I?m the area. Short walk to St John?s Wood high street with some fantastic eateries. Staff we encountered were friendly and helpful
August 2023 by Truthbyte
Pros: Peaceful locality with a beautiful park nearby. Had lovely walks and explored the small, but beautiful markets close to the hotel. The hotel staff are wonderful. Diego at the front desk was very helpful and polite whenever I wanted something. Evenings, I would unwind at the delightful bar and restaurant that was never noisy. A boy called Jacob is a delight with his hospitality and bar tending skills. Had I hung around for a few more days, he would have been responsible for an onset of fatty liver in me. Housekeeping was excellent and the room was good, though a bit more space/ stand for a medium or large suitcase would have made it better. Cons: I was given a room opposite a service door and every morning the staff would smash through that, pushing their trolleys, thus ensuring that the noise rudely woke me and I had an anxiety attack. The breakfast is also nothing much to talk about with it being the same fare every day, but I?ve been told it?s the same across all hotels in London.
August 2023 by Jane H
When we opened the door to our room, we were hit with the most awful smell. We asked to change rooms but were told there was only 1 other room available. This room was on the top floor and accessed by a very narrow staircase. We accepted the room, however, simply because it didn't smell as bad as the first room although it did still smell, as did the mini fridge. The bed was not King Size as we had paid for (but we are taking this up with the third party we booked through). On day 1, we had no bath mat. Day 2 bath mat but only 1 hand towel, Day 3 no hand towels at all. Very erratic and not 4* service. If we wanted to hang the towels on the rail, this meant that they hung down over the toilet. Definitely not the hygiene standards of a 4* Hotel. The bathroom was so narrow only 1 person could use it at a time and when you sat on the toilet, the toilet roll holder was touching your legs. The bath was so narrow that when you stood in it to shower, your feet had to be together. When we arrived there was a bottle of water which wasn't sealed but the next day, a bottle which was sealed. Again, all very erratic and not consistent for a 4* Hotel.
July 2023 by janhE1169PV
We like location, hotel is in quite area and close to gree. I like to stay there. My friens are visiting sometimes. I would like to mention Natanya from Reception. She is always wery nice and helpfull. She did ch/in profetional and quick.
July 2023 by Dan Davies
Went there today 1 30pm the price of parcel should of been £5.39 the woman was rude behind the counter and was ready to push my parcel back though the hatch when I complained about the price then she said she will do it not signed for at a lower price but still charged me £6.90 signed for couldn't be bothered to argue so paid the £6.90 she was very rude a not helpful lacks customer service and gave me the highest price to ship a small light parcel thay seem to try and get customers to pay the highest prices.
July 2023 by M3972KQcraigs
Natanya is a star. She welcomed me at check in and was absolutely delightful. She answered my questions with great knowledge and enthusiasm. She was a ray of sunshine on a damp and dreary Saturday in London.
