December 2023 by W W
This email is to complain about the bad service at Three, on October 31 I upgraded my internet at home to 5 G at the Three store on Camden High Street, the person who helped me was Venni. At this time he didn't explain to me that I had to call Three on the phone to cancel my old plan and today I was surprised that they charged me £18.66 for the old plan (which I thought was already cancelled).I called Three in the afternoon and they could not find my information, even though I read them my new contract, for 20 minutes I was with an operator who, instead of helping me, did not give me any solution.I went at 6pm to the Three store on Camden High Street to speak to Venni (the person who sold me on the new plan) and he rudely told me that it was my fault, that I should have canceled the old plan ( My husband was with me and doesn't remember that he told us to cancel the old plan by phone).We gave Venni the email and phone number, which was put into the system and he told us to call three by phone, which I did in the store, but the person who answered us said that my information was not in the system, I passed the phone to Venni and after he told me that this data will be updated in 24 hours, which means that not only three charged me for a service that they are not providing (old plan, £18.66) but Venni said that they will also charge me for the extra days this month until I cancel the old plan, when I told him why he didn't give us complete information and they are charging extra money, Venni said that we should be grateful that they are giving us 3 months free with the new plan 5G internet (that is the offer on the shop when I accept the new plan, it is not a favor they are doing us). I demand a detailed explanation and the refund of £18.66 and no extra charge for the old internet plan that I have not been using, as I have another new plan with you since October 31.
November 2023 by Tori Anderson
I went into the Three Camden store at the end of the working day, hopeless about the functioning of my SIM. After listening to my problems, Felipe sent me away with a working SIM card! It made my day. Capable and kind staff make a difference. :)
September 2023 by Mo
Went to the store to collect a new sim after poor mobile data issues.Claudia was incredibly slow and rude stating that the ID doesn?t match when it is clearly the same person.
September 2023 by Faried ?Uniquejohnnytooogood? Gohill
Very helpful very fast service polite and gave me a replacement SIM card
September 2023 by Mr Faried ?Uniquejtg? Gohill
Very helpful very fast service polite and gave me a replacement SIM card
April 2023 by David Santana rocha
I recently visited the store and was impressed with the overall experience. The store was clean, organized, and easy to navigate. The staff was friendly and knowledgeable, and they went out of their way to help me find the right plan and phone for my needs.One thing that really stood out to me was the variety of options available. The store carried a wide range of phones from different manufacturers, as well as plans from several different carriers. This made it easy to compare different options and find the one that best fit my budget and usage patterns.The staff were also very patient and understanding , which was important to me as someone who doesn't know a lot about technology. They took the time to explain different features and specifications, and were happy to answer all of my questions.In terms of pricing, I found the store to be competitive with other mobile network stores in the area. They had several promotions and discounts available, and I felt like I got a good deal on my new phone and plan.Overall, I would highly recommend this mobile network store to anyone in the market for a new phone or plan. The staff are knowledgeable and helpful specially Felipe , the selection is excellent, and the pricing is fair. I left feeling confident that I had made the right choice and that my phone and plan would serve me well for years to come.
April 2023 by Adrian Marcoianu
Been in Camden for a walk. I went into this branch to discuss my options for renewing my contract. A very kind member of staff named Felipe explained me many options (if not all of them) and made me sign a renewal after one hour of discussion. Walking day turned into a shopping day lol If you think of getting a new phone, i recommend you to look especially for this guy, he definitely does meet your expectations. Thanks Felipe! (Meanwhile, my miss also got a pair of airpods and a phone case being assisted by another member of staff named Claudia) nice team, nice vibes, met people I can trust
April 2023 by Elena Nica
I went to three with my mother since she was not satisfied with her contract. Not only got her problems fixed almost immediately but also ended up extending the contract. She was very pleased with the custumer service and i am also extremely grateful to Claudia and Felipe for their help. We called custumers services and were unable to fix our problem but they fixed it immediately and that shows how important is to know and like what you are doing. Thank you so much guys!!!
April 2023 by Aniqa Qureshi
Visited the other day, amazing service. Came in with my mum and this lovely lady named Tanzia helped me. The rest of the team are also very welcoming :)
April 2023 by Dana Dicu
Amazing experience at this store ! The customer advisor Felipe was very kind and patience ! Really recommend this store.
April 2023 by Alexandra Bana
Excellent experience in this store! The customer service was amazing and thank you to customer advisor Claudia for being patient and helping with my problem!
April 2023 by Mathieu Buissonnet
Great customer service, my problem was solved quickly. Good experience
March 2023 by coloradosv Sv
I went to the shop to get contract and Claudia helped me to get what i need it!!Thanks Claudia for yourhelp
December 2022 by Natasha Springett
Very impressed with this store?I received EXCELLENT service from both Ardijana and Vinny. They helped me so much and I found them both very professional, knowledgeable and friendly. Think I will only go to this store from now on thanks to you both!
November 2022 by Andy Savage
Long wait, but my issues very swiftly and successfully resolved once I was seen.