January 2024 by Ioana Talpos
The second time this happened, I've had it now.My 4 years old always wants the mac and cheese pasta,he loves it. Went to the fridge but couldn't see any pasta, so I asked the lady behind the counter if there was any in the back. She said there was none left, so my boy settled for a sandwich. A few minutes later, another member of staff comes with the pasta to refill the fridge. She saw me staring confused, so she asked me if I wanted the pasta. I told her that i originally wanted to buy the pasta, but because I was told there was none, I ordered a sandwich.The girls behind the counter they were chating amongst each other, and i heard one of them saying :" I made the sandwich for them already. What do you want me to do with it?"After that, one of them turned back to us and said, " Sorry, we can't change it. You already have the sandwich."Not only that the same exact thing happened a while back, but every time I came to this particular Costa branch, the staff here were rude and always showed a lack of interest.I like Costa products and my kids as well and whenever we go to the Costa brach inside Tesco at Highams Park, we never had any issues. Staff there are kind and provide good customer service.The 1 star review it's not for Costa in particular but for the Costa branch in Chingford Mount
November 2023 by Isahak
Had my hands full, tried opening the doors, dropped my drink and they replaced for free no hesitation. They were nice about it and I got my order so fast. Great staff there definitely going back.
October 2023 by cry2009
Rude staff. Porridge with warm water. Bad service. Worst service ever.i will avoid this costa next times.
July 2023 by Matthew Sims
The worst atmosphere in a costa coffee. The coffee is served cold.
June 2023 by Patent247
Nice vibe for your intravenous shots of caffeine!
June 2023 by Duran Taylor
Brilliant staff soo helpful
May 2023 by Stephen Taire
Great coffee shop with a great manager. Thanks
April 2023 by Z
Ordered Tropical Mango bubble frappe but doesn't have any popping pearls inside as mentioned in description ? however atmosphere and service was all good
March 2023 by William English
Your employees need to be trained in how to deal with customers, not leaving them stand in a queue.I had to walk away from the queue as a member of your team simply did not want to serve me.She seemed to constrate on helping the other employee on the coffee machine.The whole experience yesterday was not a patch on the way that your members of staff in Walthamstow, they are most helpful and very good .
March 2023 by Andrew Harewood
It is more relaxing atmosphere and great community. Very friendly
November 2022 by NICOLE B
Good coffee shop, good service, best of all good coffee
October 2022 by Mark Manning
They have recently refurbished the coffee shop and it's a lot better. Clean, tidy and lovely staff
September 2022 by Shaz Dasilva
Spacious, quiet, cool and very clean. Good service and I was able to do a little work at breakfast time, they have lots of power outlets so no scrambling for a key seat.
September 2022 by Ludovina Dinis
Today Crinan very helpful great service
July 2022 by Rebecca O
Went to Costa to collect a bag from toogoodtogo. Shop was empty. I told the lady I was there to collect a toogoodtogo bag. She barked at me show me, so I brought up the confirmation email I had received. (my first time using the app) the lady then said no show me the page. I said this is my confirmation I've paid, again she shouts this time show me the page. She says this another 3/4 times clearly agitated. I then ask do you mean you want me to go onto the app? She responds with yes I said show me the page. After finally showing her the app once I figured out what she ment, she huffed walked round threw 3 toasties in a bag and put it on the counter saying here and walked off into the back of the shop.Won't ever come in here again. I get that it was partially my fault not knowing how the process works but a bit of customer service and her explaining what she needed to see properly rather than shouting the same sentance at me repetitively would of gone a long way. After speaking to friends about it, its become apparent that this woman has a foul attitude regularly as they all knew which staff member I was talking about without me describing her.
