December 2023 by Shan Shan
Staff are very friendly, helpful and knowledgeable.. Some things I found quite expensive especially doggy stuff ????? We was after the fish & a tank set up and they answered every question I had for them so was happy with that. Got some really nice looking fish in there..They have a few live animals in there. Rabbits, guinea pigs.. Gerbils, rats & bearded dragons. They have a pet grooming section there too. Worth going there to have a look ??
December 2023 by Diana Strigana
Lovely store,plenty of different pet related products, live animals, fish ,staff ever so helpful and knowledgeable ,clean well looked after store.One small suggestion may be to introduce some shopping baskets or bags as with so many varieties of different snacks and treats its easy to cary away but with full hands its a bit tricky to carry them to the till pointI've been asked in a nice way to donate some money for pets' shelter/ charity, which is an incredible way to support other less unfortunate pets .
December 2023 by John Sonderskov
Brought some hay this afternoon and gave too my rabbits only to find them playing with a dead mouse which was in the hay. I will be taking both packets I brought and the mouse back to them for a refund. Do not expect to see a dead mouse still with its fur on in the hay.
December 2023 by Anna Kuznecova
Very big. Has lots of choice. We were looking for Panacur for our cats. Not all places have it. Friendly stuff..
November 2023 by Megan Naylor
Very polite and helpful staffGreat having vets at the back of the storeGreat variety of pet food, healthcare productsOnly thing needs looking into is updating website when stock is not in store as quite a few times looking online it says there is stock in store when there isn?t
November 2023 by S Murphy
Great choice for fish, but always ques at till staff are lovely but never enough staff members available for fish, or help with buying rodents and rabbits.
November 2023 by Amy M
Received lovely customer service from a lovely young girl on Friday evening named ?Mel? very helpful and polite.She also advised and answered every question i had to ask. I was also informed about the VIP pets at home App to receive vouchers for my new kitten.
October 2023 by Maddie !
I come here all the time for my animals supplies. I own rabbits myself and today I saw a rabbit all alone in a tiny enclosure. So sad to see. It looked depressed and broke my heart. For a pet store, they definitely need to consider looking after the animals they have there in the correct way! Rabbits need enough space to be able to run and jump around not be in a tidy box.
October 2023 by Zoe Heavey
Ryan and Mark couldn?t have been more helpful! Almost closing time and they went above and beyond to assist! Huge thanks
October 2023 by Nisa
They don?t know how to answer the phone in opening hours. Terrible service, disgusting attitude.
October 2023 by Paul A
Extremely friendly atmosphere and the vet was very helpful and knowledgable for my baby cat
September 2023 by Wendy Anderson
Took our puppy to get his harness and staff couldn't be more helpful. All super friendly and gave good advice. And puppy treats at the till. Thank you ?
September 2023 by Jack Armstrong
Team were great, manager Mark especially very helpful and had a good experience.
August 2023 by Just LV
Great variety and bargains. A very helpful and well-mannered security guard, shame about the lady on the till.
August 2023 by Aline Honorato
I asked the security for help to take the cage out because my car was arriving from the Uber and there was a lot of stuff to carry and I had my 3 year old son and he refused to help told me to go and turned things around, my 3 year old son had to help me push the cage!!! Terrible!
