March 2024 by Terri Leahy
Always a good experience. Would be better with bathrooms for customers considering the amount of time an appointment can take.Prices should be discussed better before committing
March 2024 by ricardov2469
On attending my appointment the staff was very pleasant friendly and helpful . Very easy going you can have a little laugh with them .but it also depends on your personality . very good staff I have no problems with them at all.
February 2024 by Gerhalt of Nivia
Service is absolutely shocking.
February 2024 by Alexia L
I was very satisfied with my visit where an excellent staff helped me during my eye test and choosing a pai of glasses.I would recommend this branch.
February 2024 by Arfa
I have a specsavers prescription and I wanted to know the PD as I was really struggling to find frames I liked in-store, and was considering looking on specsavers online for my frames. I happened to be in the area and asked for the PD to be measured, I presented my prescription and they said they can only measure if I'm buying from them in-store. The bizarre thing is Specsavers have a PD measurer online for free! Lol! Improve your sincerity and customer service!
December 2023 by Isabel Augusto
I would like to recognise the staff and service they provided for me at the Chiswick branch. Specially Florence. Amazing lady, very friendly and helpful.
November 2023 by Aidan Mccabe
I usually find getting a new pair of glasses stressful as I can never find anything that suits me but not this time. Hanna the store manager was brilliant in helping choose frames that for once suit me that I ended up buying 3 pairs. Thank you Hanna for making my visit a great experience
November 2023 by hwer ewqewee
Ideally - I would not even give them one star but have been forced to do so.I ordered six pairs of glasses - they failed to order two pairs of glasses - provided no explanation as to why they were not ordered - but were very efficient in taking payment for all six pairs.I will now have to wait over six weeks for the new pair - from the time when I originally ordered them. With no reason or explanation.Avoid at all cost - please be warned.
November 2023 by Jonathan
Anton is a legend. Always helpful and friendly, also really knowledgeable and top notch customer service. Highly recommend this branch and if you are in, ask for Anton - you will be well taken care of.
October 2023 by Karolina Kwiatkowska
Great service and very helpful staff. Fixed my glasses in seconds where 2 other branches were just trying to sell me new frames without even attempting the fix. Thank you!
October 2023 by Sim P
Amazing service as always! Best place to visit on Chiswick High Rd. The team are always warm and attentive on every visit.
October 2023 by David Lampkowski
I have only ever used 'boutique' style, over-priced opticians in the past and have never been entirely satisfied with my vision when wearing the glasses supplied. Visiting this store was my first Specsavers experience. The eye test was more comprehensive than those that I have paid much more for elsewhere, with discussion about my medical history and even providing a letter for my GP without my prompting. I ordered varifocals, long range, reading and polarizing lenses, all are brilliant compared to the much more expensive products I have had in the past. The customer service is super effecient, professional and friendly.
October 2023 by Holly Lamb
They have sent my contact lenses to the wrong address twice now despite the default address on my account being my new address. This has wasted me upwards of 140 pounds. Just not good enough!
August 2023 by Sally Beaumont
The optician was very nice at Specsavers Chiswick, although I didn?t catch her name, and Chelsea was so helpful while I dithered choosing my glasses, she was delightful. Would highly recommend her. Thank you Chelsea for your fabulous customer service!
August 2023 by Alistair Guy
Really attentive service, as always with every branch I might add and very pleased and professional to help, thanks, see you again soon!