November 2023 by Gin Nguoung
Dirty gym especially in showers are really full of dust and moldAlso the exercise area also full of mold on the ceiling at airfilter.Customer serive is horrible when reposted and nothing happenedPpl exercise at gym without trainers ?
October 2023 by Nicole L
It?s a really nice gym, I love the location and they put on a wide range of classes. The staff have also been incredibly friendly, helpful and welcoming. They always take time to greet you and make sure that you?re ok even if they are in the middle of another task. However, Virgin Active really needs to get a better step machine the one they have is extremely poor. Also, in the evenings sometimes cleaning isn?t maintained ( I understand it?s really busy and take that into account), but it puts me off wanting to use the jacuzzi and other spa areas when they are not thoroughly cleaned. Overall, it?s a nice gym and I have recommended it to all my work colleagues and friends, just please get a better step machine ?
October 2023 by itsBeaBaby
Customer service is appalling. For the price it's not worth it. When I report things or need help nothing ever gets resolved. Emails don't get a response. Induction request ... no response... The weighing scale has never worked for me in 9months. Just cancelled my membership and now they respond to my cancellation of the direct debits and are trying to make it difficult for me to leave even though Ive supplied my notice and proof that my contract has ended? It's just ridiculous, disappointing and it's getting annoying. The parking situation is terrible. If you get a ticket they do not support you at all so you get fined even though you are a member of the gym and parking is included in your membership virgin don't support you so you have to pay. Honestly it's been an absolute headache will not be doing this again.
October 2023 by Londoner A
You expect a certain standard when signing up to a more expensive gym but this one is really hit and miss and not worth the high prices they charge. Often overcrowded, frequently dirty and some facilities are either out of order or just closed to customers with no explanation. Some friendly staff, some rude ones with a ?whatever? attitude.
September 2023 by Sabre 123
I love this gym. it is relaxing down to earth well equipped and just so enjoyable. my only request is would you please please consider opening at 6 am. makes life easier for parents to work out before the little ones wake up. think about it
August 2023 by Trent Stathopoulos
Nice gym and amenities however poorly thought out floor plan and equipment choices!The gym is one of the most spacious gyms I've been too (theres so much room) but some how they manage to not utilize it by choosing the wrong equipment/floor plan.My biggest gripe is with the weight section. If you visit the gym during any busy period you'll find 70% of the members crammed into this one small weights area where they store the free weights/squat racks/benches etc. They only have 1 flat bench press machine and not nearly enough benches/squat racks for the amount of people using this space. You literally have to line up/wait to use any of the weight equipment. They need to realise many of their patrons use this area and they need to make it significantly larger (more benches, squat racks, deadlift areas etc). These are core work outs included in many peoples routinesInstead they've decide to have like 30 treadmill/bikes etc, 5+ ski machines and many other large open spaces target towards "trendy" exercises, cardio and mainly class driven workouts. Basically not accommodating to people that just want to get in and lift heavy weight.... unless you want to wait around for 10min to use equipment. Which is not plausible for someone like myself who workouts on their lunch break.Recommendation: Double the size of the weights area and add a calf raise machine or something for the calves.
August 2023 by Maninder Dhiman
Have been a member here since it used to be Esporta (c.2007). Nice gym with good kit and has seen a few makeovers in that time. Could definitely do with the "Punch" class from Mayfair and the showers are really in need of renovation....oh and please sort the water pressure out.The gym is definitely busier than it used to be (I am writing this in August 2023) and apparently this is largely due to the Hammersmith club closing and memberships being transferred to CP....without notifying existing CP members of course.The main reason I am still a member is the large space for working out and windows which let in lots of light, compared to other clubs which can seem dark and dingey. Through Vitality the cost of membership is ok, for now, but classes are uninspiring.
July 2023 by Amr Mashal
Horrible customer service. They increased my price twice within 5 months. Once without permission.Asked to cancel membership as I wasn?t happy. Told will be cancelled but before they cancel they would get a manager to see if price can be reduced. Never got a call back. They took another month of payment so I cancelled the DD till they sorted it.Now being harassed everyday with a call from their debt collection agency for the month they weren?t meant to charge for.Really disappointing as I was with them paying on time for almost two years. Facilities were nice but far too busy and at the cost of customer care. I would now avoid this branch at all cost even though convenient for me working in the same building.
July 2023 by Simeon Dimitrov
Good range of equipment, even though the free weight section could use a bit more given how many people are in the gym at one time.There is also a complete lack of etiquette when it comes to re-racking weights, so it?ll be very rare to find a machine ready to use once someone?s finished with it.Overall, probably not worth the money.
July 2023 by Atul Patel
To be equitable to the team at CP, Classes are great .. Joe, Sarah and Helen ..Excellent .. Steph on Yoga .. another great class .. issue is Hammersmith shut down .. so everyone moved to CP ? and there is no getting away with it .. it?s busy .. I had and still need to Finish my PT sessions on Tuesdays .. constantly have to wait due to number of people .. app says 88% occupancy?. Becks from a PT just great and Huge shout to Annabel .. always a welcoming esp at 8am on Saturday!Not sure what the options are .. May be move some of the equipment near the boditrax ?Space infront the yoga studio .. knock wall down and open it up ?But the feedback is reasonable it has become busier ?Leave you a positive thoughts ..March 2022 weighed in post Covid .. 122.5kgJune 2023 weighed in post CP virgin classes and PT ? 100.2kg ?Club helps and so does the teamJust sort out the volume of users ? please
June 2023 by S B
It?s become excessively busy in recent months so it?s not really worth the premium price they charge. And the jacuzzi and sauna areas often seem to be taken over by big groups - it feels as if too many people have been allowed to sign up to this centre. I used to look forward to unwinding and relaxing here but now actively avoid it most days. Probably time to cancel my membership if there is no improvement to the experience.
June 2023 by Adrian
Long waiting times to use benches - constantly busy. Management not interested in adding equipment to ease bottlenecks. Unable to beat the crowds by going at lunch time/2pm/3pm/4pm/5pm and certainly not the evenings. No longer able to meet fitness goals using this place I've been with since 2014. Look elsewhere for a gym where you're not having to queue incessantly. Crowd is noticeably sub-twenties in age since they started aggressively promoting membership.
June 2023 by Oliver Douglas-McLean
I've started training here again after a couple of years away, and the difference is night and day. Outrageously crazy busy after 5pm until closing, going so far as to having to queue to use the spa facilities after 9pm. Spending half your workout waiting to get on kit isn't very motivating. To be honest if I had the option I'd give it miss and check out the fitness first in Hammersmith or one of the other virgin actives in West london.
May 2023 by David
Used to feel like an oasis after a day at work and I?d look forward to coming here, but now I find myself thinking of any reason to skip it. Would be useful to know what plans VA has to deal with demand at peak times, when it can feel absolutely rammed. Despite the odd issue with things not working or towels running out the club runs reasonably well considering how busy it gets. But for me the whole experience which justified the premium has changed. Pool is great but often too busy for a meaningful swim session and you can?t even be sure of finding space to park your bum in the small (and often fetid) sauna.
April 2023 by Brendan Smith
Over hyped fitness club with lots of issues. Difficult to find, poorly maintained (like all Virgin clubs). Nice pool but poorly designed features distract from that in practice. Pool walls make waves making swimming in lines uncomfortable. Weak shower pressure makes for long and ineffective showers. Uncomfortable steam room with seats too high.Suits young and undiscerning fit crowd. Not so suitable for the elders of the community. Some safety issues could be improved. Nice location in pleasant park surroundings and suits office dwellers in the adjacent area. Otherwise its a bit out of the way. Over priced. Sultry staff.
