March 2024 by Karim Melikian
This branch really needs to get their act together. There is often only one person, sometimes nobody on the actual tills. Not everyone wants to use self checkout. I often feel like I?m treated as an inconvenience for wanting an actual person to scan my shopping. They just don?t seem to care that much about their customers
February 2024 by Henry Small
Met the most amazing and helpful staff member at Waitrose Chiswick today. Her name was Vaina. Thank you so much Vaina.
February 2024 by Robert Lascelles
Waitrose offer a collection service for Amazon which is not clearly signposted in store. I arrived at the most obvious point, a desk behind the check ins and with nobody manning the desk, rang the buzzer. An aggressive middle aged woman approached and was clearly not happy about having to service Amazon customers and made her feelings well known. Really unpleasant interaction characterised by a vengeful woman who acted very unprofessionally.
February 2024 by Karen Maguire
Good quality produce and good customer service. Overall, a lovely shopping experienceAnd previous reviewer should check opening times for Sundays before reviewing about ?late? opening ?
January 2024 by Ziyue Z
Arrived at 10.15 on Sunday, the shop was closed, and some staff were talking with each other. After I had a coffee nearby and went back at 10.50. The shop was still closed, with no notice outside.Check your correct opening time and change it in Google Map, or at least write a notice and put it on the door.Thank you for wasting my Sunday.
January 2024 by Lea Z
Arrived at 10.15 on Sunday, the shop was closed, and some staff were talking with each other. After I had a coffee nearby and went back at 10.50. The shop was still closed, with no notice outside.Check your correct opening time and change it in Google Map, or at least write a notice and put it on the door.Thank you for wasting my Sunday.
January 2024 by Dennise Molina
Waitrose is the best supermarket in London, quality products ??
January 2024 by Dr Mike
Absolutely awful customer service. I've been stood at the click and collect for ages. Ringing the bell. Being ignored. And eventually when someone arrives, he's a zombie and doesn't speak a word. Just scans the code. Shuffles off. Returns and doesn't say a word as he hands the parcel over. Then sulks off.
December 2023 by Jan ALi
A really kind and helpful check out lady ?
December 2023 by Keyur trivedi
From couple of weeks we waited too long to get delivery knocked through door and press the buzz no one come out and give me order.
December 2023 by Agata Savinska
Repeatedly missing items from deliveroo ordersAfter you get a refund, item is still available in the shop, they just do not want to update it or pack it.
December 2023 by Jenny Mein
Great variety of stuff & reasonable prices!
September 2023 by kerry
I was served quickly by the Waitrose member of staff, but I am non-binary and, yet again, a member of staff misgendered me. I then told the member of staff that I was non-binary, but the person's response to me was partly rude, though the person did say sorry. Finally, since very recently, this is the second time I have given Waitrose Chiswick two stars.
August 2023 by E C
I like this Waitrose. Even though it?s often busy due to its location, there is never a long wait at the till and the staff are very helpful. Good variety for a store of this size too.
August 2023 by Charlie Fleming
Dirty. That floor can't have had a decent mop in YEARS social distance tape still on the floor THREE YEARS even a floor buffer would have started scuffing the tape after a few weeks. The shelves FILTHY and there is no way they can say this is news to them, it is clear that standards have dropped.