March 2024 by jonny cash
Title: Unacceptable Conduct: Racism and Poor Customer Service at Zizi'sIt is with deep disappointment and a heavy heart that I feel compelled to recount my recent experience at Zizi's. What should have been a pleasant dining occasion turned into a distressing encounter, marred by racism and abysmal customer service, all under the oversight of a manager who flagrantly disregarded professionalism.Upon entering Zizi's, the first red flag was immediately apparent: the manager, conspicuously not in uniform, greeted us with a dismissive nod rather than the warm welcome one would expect from a reputable establishment. However, this initial discomfort paled in comparison to the blatant racism that followed.Throughout our meal, my party and I felt an unwelcome chill in the air, as if our presence was an inconvenience rather than an opportunity for Zizi's to showcase their hospitality. This feeling of alienation was exacerbated by the manager's behavior, who seemed to go out of their way to avoid our table and failed to address our inquiries with even a modicum of courtesy.Worst of all was the unmistakable undercurrent of racism that permeated the entire experience. From subtle microaggressions to outright dismissiveness, it was abundantly clear that our presence as people of color was not valued nor respected. The lack of diversity among the staff only served to amplify this sense of exclusion, as it became painfully apparent that Zizi's was not a place where all patrons were made to feel welcome.In today's society, where inclusivity and equality are rightfully championed, it is utterly unacceptable for any establishment to foster an environment tainted by racism and discrimination. As such, I implore Zizi's management to reflect deeply on their actions and take meaningful steps towards rectifying the toxic culture that permeates their establishment.In conclusion, my experience at Zizi's was nothing short of a harrowing reminder of the pervasive nature of racism in our society. Until concrete measures are taken to address these issues, I cannot in good conscience recommend Zizi's to any individual, regardless of their background. It is my fervent hope that by shedding light on my experience, we can work towards a future where all individuals are treated with the dignity and respect they deserve.
March 2024 by A R
Lovely lunch on Sunday, we did not have a reservation, they offered us a table for 40 minutes. But it turned out we were not rushed at all. Our server Lucy was amazing, helpful, happy and accommodating. Everyone?s meal was delicious.
March 2024 by Rajen N
Very good food. Great service.
March 2024 by Sam Drury
Food was good, service was poor.Took a long time to be served. Had to go and get my own high chair for baby. Five staff stood behind the bar chatting not working for a lot of the time (literally five people). Didn't seem to prioritise visiting customers over takeaways. Nobody came to check on us at any point during meal.Food was tasty, fresh. Portions were a little bit small but perhaps that's a good thing.Wouldn't go back in a hurry. Shame because I've been before and really enjoyed.
March 2024 by Naina Nangpal
We visited on 5th March. Lucy was amazing despite other customers leaving without paying where police was called they still gave us amazing service. Other customers were rude and were about to throw a chair over the window. The staff still were very professional.
March 2024 by The Markos
So we went on Sunday 10/03/2024 and they said we need to book, and there was at least 7 tables empty around 3:30 pm, we told them that is the first time you asked us to book we come often here, and then the manager came and he said i will give you a table but you MUST get the course fo £28 and you have 1 hour exactly. from when we are obligied to order specific things? poor management they don't care about turnovers. we went to a different place and after 1h30mns we passed again and the same tables are still empty. thank you for the bad hospitality.
March 2024 by Asim Choudhery
Nice place and clean. The staff were friendly. The food was good. The only issue is for the price, I did not find the food of a high enough standard. Everything was ok, but apart from the Prawn Skewers, the rest of the dishes were very middle of the road. The Rustic Pizzas were very light on the toppingd the crust was much too thin, which resulted in a crunchy texture. It's not a great pizza experience for the prices I paid. Dare I say, Pizza Express have them beat in this area.Another missed opportunity was to have gone to Franca Manca for Pizza's.
March 2024 by N B
Celebrated a birthday here. Brilliant restaurant set up as had our own private area with fantastic service! The food was spot on and delicious although the alcoholic drinks I think are way over priced. £12 for a vodka was just too steep! Nice mocktails and wine on the menu. The food was fantastic - good portions and very tasty. The children?s menu lacks variety compared to other similar restaurants and portions are extremely small. Overall had a great time and would definitely go again.
March 2024 by Nicha Smith
always love the food at zizzis! and the waitress Lindsay was so sweet, gave a free scoop of ice cream for my birthday :) unfortunately (i think) the manager was a bit annoying - took our order without writing it down so had 2 dishes missing & arriving late
February 2024 by Marinela Paunoiu
Best pizza I ever had. The staff was excellent and I really enjoyed the time there.
February 2024 by Rajveer Singh
Zizzi's Chiswick branch is a culinary delight! The combination of their exceptional service and delectable food makes every visit a memorable experience. The staff's attentiveness enhances the overall dining atmosphere, and the menu boasts a variety of delicious options. Zizzi at Chiswick truly stands out for its commitment to providing an amazing dining experience.
February 2024 by Lawrence Solon
The food was quite nice, but we felt like it should've been better for the price, or a bit cheaper. I thought the pork was a bit on the fatty side, and my partner's lasagna had too much bechamel to have a pleasing balance. The place seems popular with teenagers and people with children, and has a bright, lively ambience, which is great if that's what you're looking for, but it's the wrong vibe for a romantic date.The white wine was fine, and I enjoyed my cocktail, which was very weak, but I personally don't mind that... you might, though.The tables were pretty tightly packed together, again not conducive to an intimate date. It was difficult not to overhear everything our neighbours were saying, and eventually one of our table neighbours started talking to us. It was understandable, considering the close proximity, but also not ideal.The venue is attractive, albeit a little vibrant, inside and out, and the staff were friendly and honest.I'd only give our overall experience 3 stars, but I'm going to say 4 because some of our issues with the place are due to preference rather than a failing on the restaurant's part.
February 2024 by Leah Wilson
Food was amazing and staff were
February 2024 by Sandra G.
Very tasty pasta. Friendly and funny service. Would definitely eat there
February 2024 by barrie dewale
Missing item ...rude on phone. Won't order takeaway again ?spent over £20/£25 get free garlic bread forgot to add it rang straight away and they was not prepared to give me garlic bread! Very rude and dismissive. Spaghetti bolognaise had hardly any sauce full of of spaghetti small slither of sauce on the top ..very disappointing ?