October 2023 by Pearl
Decent store and they have options to choose from.Standard Co-op supermarket really if you want to buy a few extras on your way.
September 2023 by Con O'Brien
I keep hearing from local people that lots of people leave the store without paying. It is a real shame as Coop.must be losing lots of money. The area manager needs to put a security officer on the door.
March 2023 by Sof Pun
I had a horrible customer service experience today. I was served by Hemi from this store and she was very unprofessional and had a very bad attitude. I can to pick up my parcel from evri vinted and she informed that she couldn't find my parcel. She only checked two places and there many other places where they kept the parcel. Instead of checking properly or asking other colleagues to help her she just told me to come back tomorrow without giving me any reason. When I informed her that evri has emailed me saying it has arrived she told me she can't find it so just come tomorrow morning and someone else will help you. She also told me that the parcel has arrived but she can't find it when she didn't even try to look for it and help me. Also when I asked her to ask another colleague or manger to help her find my parcel she said there is no manager on duty. So I had go around the shop and ask another employee to find the manager. I always came to this store to pick up my parcel and I never had any issues with any other employees however Hemi was the only person who was rude and unhelpful. When I tried to take my parcel she was really rude and said she won't give me the parcel until I hear her explanation to why she couldn't find it. When I found the manager, he came straight away to help and found my parcel instantly and I was really grateful for his help.I never usually write negative reveiws however today I had to write it as it had to be addressed so Hemi can learn how to be nicer and more helpful to other. She should be more humble and accept her mistake and apologise rather than making customers feel uncomfortable and helpless.
February 2023 by Mack Hirpara
I wanted to take a moment to express my appreciation for the great work that the Coop Clapham team has been doing. I have been a frequent customer of the store for quite some time now, and I have always been impressed with the level of service and the quality of products that I have received.In particular, I would like to commend whole team for their exceptional customer service. They have always been friendly, helpful, and willing to go above and beyond to ensure that my shopping experience is a positive one. Their attention to detail and ability to provide excellent customer service is truly outstanding and greatly appreciated.I would also like to mention that the store is always clean, well-stocked, and organized, which makes it a pleasure to shop there. The staff are always friendly and ready to assist, which makes it a great place to shop.Please pass on my thanks and appreciation to everyone at Coop Clapham. Manager team is doing an amazing job and it is greatly appreciated.
February 2023 by Jonathan Dyson
Where to start - grubby, disorganised, dirty shop with a woeful lack of staff, and those who are there are either clueless, don't care or busy chatting to each other. I literally just came back having had the 'please wait for an assistant' message seven times, and each time I quite literally had to go aisle by aisle to actually find an assistant! I can only give one star because it's convenient, but if you actually want to get a decent shop with pleasant, knowledgable and helpful staff got to M&S or Waitrose on St John's Hill.What a complete waste of a really good sized shopping unit - I think it was better when it was Summerfield (and they set a pretty low bar).
January 2023 by C J
Needs to have more items in stock and better trained workers, but it isn't awful, so that's something. The selection of food and produce is nice and it's usually spacious
January 2023 by Emily Perry
If you order a grocery delivery from here via deliveroo, be warned that they pick the things about to go out of date. I had vegetables and bread all go off within 2 days of buying. Such a waste of food
December 2022 by C
Needs to have more items in stock and better trained workers, but it isn't awful, so that's something. The selection of food and produce is nice and it's usually spacious
December 2022 by CJ
Needs to have more items in stock and better trained workers, but it isn't awful, so that's something. The selection of food and produce is nice and it's usually spacious
August 2022 by Charles
To put things frankly, it's one of the worst shopping experiences I've ever encountered. I regularly visit the area and so for convenience have been into the store and on multiple occasions have had such appalling, embarrassing and extremely rude experiences but mainly, treatment. I've been accused of stealing when I had the item in my casually in my hand, I've been stalked through the store multiple times by staff. Everything I go to the checkout I have to ready myself like I'm a pack of walkers crisp because the staff who are salty as heck not only lack manners (no hello or how're you, thankyou or your welcome) but just scan every item super fast be there a long que or no one in the store. To Then at the end ask would you like a bag? Now should you dare be so audacious and say I need a bag master oh pretty please honour me with a bag. You'll receive the biggest eye roll since the lotto million rollover and regardless of age, build, ethnicity or even capabilities - a green ball of bags much like the sun mad and on steroids will be lobbied at you whilst they wait toe tappingly for you to leave. Worst staff ever.
August 2022 by Anna K
Customer service horrendous. No cashier in sight.
July 2022 by Emily Perry-Musgrave
If you order a grocery delivery from here via deliveroo, be warned that they pick the things about to go out of date. I had vegetables and bread all go off within 2 days of buying. Such a waste of food
July 2022 by Emily Musgrave
If you order a grocery delivery from here via deliveroo, be warned that they pick the things about to go out of date. I had vegetables and bread all go off within 2 days of buying. Such a waste of food
June 2022 by Michael Pantanella
Always issues when dropping parcels of at the minute, no receipt paper or machine not working, come on and get this sorted out!!!
June 2022 by UNA KEADY
The service in this shop is wonderful. A young man called Sanjay served me and was SO helpful. He got me a basket on wheels and packed my bag for me. All the staff are SO respectful and helpful
