November 2023 by Christian Diaz
Recently the amount of kids in the pool and running around screaming in the men's locker rooms has become unbearable. Nothing against kids but Virgin needs to control it, this isn't a public lido. This gym charges a lot for its monthly membership and it's not cool. Do it as a weekend thing or middle of the afternoon, not daily evenings at 5 or 6pm when you're trying to relax in the steam room. Put a control in numbers like you do with the classes! If this continues I'm sure a lot of us will be happy signing up to the Third Space Battersea next year.
October 2023 by Prachi Agrawal
An absolute delight of a place - I would give it 6/5 if I could. Love the staff, trainers, facilities and the vibe of this gym! Super highly recommend to anyone looking to start and continue their fitness journey!Great job team! <3
October 2023 by Jay Davids
Pool refurb is dreadful. What used to be a beautiful, joyful mosaic-walled spa has now been turned into a clinical white and grey space that feels less clean, soulless, dingy and overall just depressing. It?s a shame as it has a great skylight and other than the hot-tub breaking down every five minutes I didn?t see why anything else needed to be changed. A huge waste of money for an overall tacky looking job. Also the new dumbbells are pretty dreadful. We used to have them go up in 2kg increments, but now 2.5kg. Nothing wrong with the old ones so why change. To combine the cable machines into the squat racks has also made it more unpleasant for people who don?t want to step into the free weights area due to it being overcrowded at peak times. Showers seem to be far more often empty of shower gel aswell. The only cable machine in the machine weight area has one side broken and as everything in this club I expect it?ll be about 6 months til it?s fixed. Most of the staff are friendly but for the facilities you get it?s not worth the money.
October 2023 by Tejaswini
Virgin Active Canary Wharf may not be the go-to spot for those seeking an intense workout or a place to train like an athlete. However, it excels in creating an atmosphere of relaxation and tranquility. It's the kind of place where you can escape the demands of daily life, take a dip in the pool, enjoy the Jacuzzi, and embrace the soothing heat of the sauna and steam room.In a bustling urban center like Canary Wharf, the value of such a peaceful oasis cannot be overstated. So, if you're looking for a spot to chill, unwind, and let the stresses of the day melt away, Virgin Active Canary Wharf has your heart ? just don't expect it to be your typical gym experience.
October 2023 by Timothy Miller
Space is always packed here. The new set up made for people holding racks and pulleys for an entire session. Every time I get a spot I?m bombarded by ?how many more do you have?? ?Can I work in?? However this happens at any gym.Most frustrating part is the re-model and the failure to buy commercial grade equipment. Pulley machines already broken with signs ?we?re taking a break? no virgin, give us a break .. the amount of people paying your outrageous prices for this small h-hole. Buy good equipment, do better
October 2023 by Isaac Montesdeoca Barrera
I think it's slightly overpriced for its size, comparing to other centres and their prices. But I think it's great and still worth the money. I love the variety and quality of classes as well as all other installations which have all been renovated recently.
August 2023 by Alon Bernitz
I think that there are multiple issues with the club and I think that people shouldn?t be made to pay premium rates for a substandard service. In the last two weeks due to ongoing maintenance various parts of the gym floor have been closed and unavailable (no squat racks on 11/08). The pool area is closed in the middle of summer and so the pool, sauna and jacuzzi are all closed. The bathroom often smells worse than it should. And last week the spin instructor that was mentioned on the app for a session was away without any prior notification. This is just in the last two weeks. This is unacceptable. Management need to do better.
August 2023 by Colin Kazim
I do agree with most of the reviews here, however, my real issue with this gym is they have this group of 3 boys that go daily and seem to be friends with some of the staff members. They are SO loud in the locker room (which they hang out in for ages) and on the gym floor. It's giving year-9 locker room vibes after PE, not what you expect for £125 a month.Sometimes I want to use the steam room after working out and if they are in the locker room I just get changed as quick as possible and go home because I don't want to listen to their super loud, cringey and childish conversation.I'm really surprised that staff permit this kind of rowdy behaviour and almost encourage it.Also, one of them in particular doesn't wear deodorant and smells awful and they spread out so much it reeks the whole gym floor out.
July 2023 by Simone Lacava
I originally joined another Virgin Active club and then I moved so this one is my closest club. It is very small, I always have to queue to use any equipment and I never go at peak times. Also, there must be a restaurant nearby so often when the windows are open to let air in there is a strong smell of asian food in the gym. The jacuzzi (when it works) is super small and there is a glass so everyone walking down the corridor can stare at whoever is relaxing in the jacuzzi.In summary, not worth at all the £100+ monthly fees. When asked to cancel my membership I was told I couldn?t as I am locked in a 12 months contract (even though I signed the contract with a bigger and much better club). I am looking to switch to a more affordable gym once the contract runs out, not worth the money
June 2023 by Blue Beech
Specifically asked if I can pause my membership during the times when I am living abroad they told me yes and when it comes down to it they won't.I then asked if I can cancel since I was within the 14 days where they themselves said you can cancel, and they also said no I can't.Avoid this club better to travel a little and go to the gyms in central London with good customer service and who abide by the contract.
June 2023 by M F
At over £125 a month to be a member you might think this business would treat you to some air-conditioning while you work out. Not so. The windows are open and the AC is off. There's no airflow and the gym is basically smelly. I decided to go elsewhere.
April 2023 by Angel Eve
Good club but it's a workout and go kinda place... its SsOo busy. staff are fabulous by the way... always ready to helpful and supportive
April 2023 by Scott Bryant
Its not a friendly gym. there was dust on floor personal trainer don't even say Hi to you. in the gym. equipment broken no boxing bags no pull sleds only 2 Swiss balls only 2 place to dead lift for gym is disappointing for £100 per month. but showers good and steam is great just its unfriendly gym with with very poor equipment in gym for advanced exercise and for £100 per month not value for money.quite disappointing for virgin not to be update with what is new in fitness gyms I don't need help in gym I'm been workout for 32 years and am pt with 25 years experience did not read my google profile so bad
April 2023 by Victoria Barker
An update on my previous review. I called up today to ask if the pool, jacuzzi & showers were working. I now always call ahead because there is no guarantee customers will receive a text or the app will have a notification if one of these facilities is broken.Unfortunately today I should have also asked is the jacuzzi warm. No it was freezing, the pool was warmer. It was lovely to get into a warm pool. It was disappointing to see customers dipping their toes into the jacuzzi only for the smiles to fall off their faces. I may need to use the gym again tomorrow and I will now be armed with a longer list of questions to call ahead with to find out if the journey is worth the bother.???I only joined the gym to make use of a child free (most of the time) pool and jacuzzi. However I?m seriously thinking of leaving. The service does not justify the fee I pay.Whilst the staff are nice people they lack customer service training. Virgin could seriously do with training their staff on how to deal with frustrated customers.The issues which affect me include1. The pool frequently closed due to chlorine levels/heating2. Jacuzzi often malfunctioning and therefore closed3. Windows open on the gym floor which mean the air conditioning is rendered ineffective. I have asked staff to close the windows as at 5 foot 4 I am not tall enough to reach them. I also do not want to risk an argument with one of the 6 foot male customers who had opened them. I find it really hard to do cardio on the gym floor as I overheat easily. Staff either do not care or are powerless to intervene (probably the later causing the former)4. Final straw earlier this week when I went to use the gym showers to get ready for a meeting as my hot water at home was malfunctioning. I arrived to the locker I had rented for several years to find it completely cleared out. My first thought was everything had been stolen and I?m going to miss my meeting. When approaching staff rather than immediately given an apology/concern I was bluntly told gym members cannot leave items in the lockers overnight. When I explained it was a rented locker it took them some time to locate all my belongings tied up in a bin bag (damp as no air could circulate) like they were carrying out the trash or handing stored clothing to a newly released prisoner - would you like your belongings treated this way?I keep many items in my locker and the volume/weight of the items should have made it clear it was a rented locker not just someone leaving a few items overnight. After my shower I finally received a sheepish apology. Staff are simply not trained to handle customers. Their reaction is always to blame the customer for the issue first.Today the pool and jacuzzi are once more out of action. No I will not travel to another gym as that will cost me over £20 when I can walk to Clapham on foot. I try to always call the gym in advance to see what is broken as when I forget I inevitably have a wasted journey.
April 2023 by Kaiou K97
I tried to come and try the facilities of the gym as I've heard so much about Virgin ActiveBut unfortunately I was not allowed unless I became a member and signed up to 12 months contract. Which I thought was ridiculous because how is someone meant to feel comfortable with the gym and facilities if you never used. Virgin active has made me changed my opinion of them and they're just money grabbers trying to lock you in. I wouldn't mind paying for a contract but for facilities I've not used or seen and wouldn't even give me a tour. Absolutely appalled this is the first gym in my history that I've been too and have been refused.
