August 2020 by Peter Goodchild
Used click and collect, only part order in store, then find out they have given me the wrong item when I get home. Will stick with Millets better service and home delivery. Customer service unhelpful.
September 2019 by Louise Honan
Poor online experience I placed an order for next day delivery which was accepted and confirmed by email. The morning of expected delivery, I received an email to say it could no longer be delivered. Very disappointing.
August 2019 by Chris Hamilton
An incredibly friendly check out lady - really genuine person. When I got home I found the stuff sack for my halfâ??s Rab jacket was not in the pocket. I tried phoning the branch .....no-one picked up. Not good.
August 2019 by moto G4
Brilliant all rounder outdoor supplies store. You want it they probably have it & not bad prices. A bit short on staff though. Parking outside.
August 2019 by Paul Fraylich
The staff are friendly and helpful. There is usually a wide variety of stock but it is always good to check online before hand.
July 2019 by Silviana Tudorescu
I just got my first pair of serious hiking boots and I received excellent customer service from employee named Hermes. I'm very grateful for his kindness, patience and expertise.
July 2019 by Lesley Zet
Customer service in this store is non existent. The Sunday staff is doing you a favour by helping you. I would not recommend this Go Store.
June 2019 by D Shopper
I visited this store recently and was racially abused by a manager called Ross. I'd heard this was a great store to buy outdoor clothing and equipment so I drove over an hour to buy a specific jacket for my nephew as he is going on an excavation with his school.
June 2019 by Márcio Pereira
Iâ??ve bought a bicycle from this store recently, just to get home and realize the bicycle had not been checked, prepared or made safe for riding by anyone in the store! Even the steering bar was loose...
May 2019 by Antonio Dario
Great store but poor stock. Compared to other Go Outdoors the staff is sometimes a bit daydreaming but very helpful after all. Come here prepared, knowing what you want and ensure there are at least 3-4 items in stock before visiting the store.
April 2019 by Jenifer minogue
I visited the store in need of a variety of socks for a journey to India and I was extremely happy with the advice from a sales assistant. His great deal of knowledge into these socks blew me away and I left the store with everything I needed. I would definitely recommend this store to all the outgoing
August 2018 by Hasan Hilal
I went to receive a refund on my purchase after I have confirmed a price match plus email with an agent on the phone. The person on the till had no idea how to process this and the whole thing took me over 20 minutes when it should have been 2 minutes. Also, the way they processed this was completely wrong. Instead of just being refunded with the amount that was confirmed through the email, they refunded my whole purchase and asked me to pay the lower price.
The only good thing of all this was the agents on the phone. The in store staff ruined this experience.
August 2018 by barrie watson
I ordered a tent whìch was on gooutdoors Internet Page l payed 169£ over PayPal after a week l telephoned to go outdoors to ask when they will send me my tent they told me they were waiting for information then they would send it this is about 10 days ago today l get a mail to say they made a mistake and do not have the tent I needed this tent for a holiday now l must wait to get my money back to be able to buy something else holiday futch,,,
I am very angery
August 2018 by Joel Parker
John and Dominic went above and beyond for my girlfriend and I even though the store was about to close. Their knowledge of products and professional/ positive attitude really assisted us and ensured that our overseas camping experience was catered for. Thanks Guys!!!
June 2018 by Joan Newstead
I use the store on Edgware Rd. I go about twice a year for 3/4yrs. Iâ??ve never had a bad experience. From technical advice, making suggestions on more suitable products and leaving me to browse. No pressure to buy and checkout efficiency the best.
The people working there are always relaxed, happy and willing to chat.
