April 2023 by Google user
Was clean and tidy well stocked. Found the staff not really helpful looked like the management and their colleagues all round the entrance having a chat. While being served had to pack our own goods even though we paid for a bag. Was asked to take basket for them even though number of staff were standing around not doing anything.
April 2023 by J James
Large store, well stocked, friendly staff, was served by Charlotte who was very Friendly and helpful.
November 2022 by Crafty G
Served by Margaret today, every time I have been served by her she has been friendly, helpful and happy making the experience a much nicer one. Lovely to see someone enjoying their job and doing it well.
October 2022 by Marina Blakytna
Very goos shop! Huge variaty of toys, good prices. Will come again.
October 2022 by Alana Ress
A huge selection of dolls for every taste, which will appeal not only to children, but also to adults.
October 2022 by mr. kpo
Love this place it's has so much stuff, every kid will find something they like. Also nice, clean and modern. Good toy store.
September 2022 by Pok KIt Chin
The selection of toys are vast.
June 2022 by Una Zile
The ?manager? called Tony has absolutely no understanding of what providing good customer service entails, it?s pretty obvious that the title has gone to his seemingly bird sized brain. All I asked for was a refund for £12 earphones that weren?t connecting to my phone, instead of a refund I was met by his sinister and degrading response. I cannot believe someone with his mannerism, etiquette and diabolical customer service skills would get awarded with a senior title. The store itself seems great, but when it comes to Tony - Jesus take the wheel, he leaves A LOT to be desired, the basic training to be precise.
May 2022 by Jacob Boulton
I visited Smyths toys today in Crayford to get a high chair for my 6 month old daughter.I was greeted upstairs by SONIA who asked me if I needed any help, at which point she demonstrated the two chairs I was considering.Not only that, but she also helped me all the way to the car with my daughter as I had to carry the highchairSUPERB customer service from Sonia todayThank you very much ?
May 2022 by Chicken dose stuff
Returned a bmx bike because I was not happy with the brakes and was offered a replacement with no argument bike wich I'm very happy with staff were most helpful and a big thanks to David in the bike department for being so understanding and efficient he is a real asset to the company thank you all that helped me at symths toys in Crayford
December 2021 by Ant Hardy
Great shop with loads of types of toys. Friendly and helpful staff who even managed to sell me a PS5 that someone pre ordered but didn't turn up to collect.
December 2021 by Anna Wicia
Need to hire more staff always a que
October 2021 by Calconiea
Charges to much for toys and items in general, but can be okay when on sale. staff are either arrogant or unwilling to help.
October 2021 by Eddie Odell
Always a great shopping experience there .
June 2021 by k h
Came into store today to buy my niece a bike. The service we received was fantastic, thank you so much to David. So refreshing to see someone who actually takes pride and has a lot of knowledge in what they are selling. Would definitely recommend this store. Thank you very much.
