January 2024 by Silverline Asani
This started off as a great experience when Jess and I planned my new kitchen addition. However, it began to get annoying when some important items weren?t added to my delivery but Donna Nayana came to the rescue!She?s so lovely ( with beautiful long locs) and quite hands on. She made sure she resolved the issue and that I left the store happy. This is not really a review for the store itself, it?s a review for Donna and Jess! Absolutely wonderful ladies. I?ll always use it as my one stop shop for everything DIY.
December 2023 by inayat h
Me and my family were looking for a wooden plank of a certain size and we asked a worker named Aaron to help us, who was plain rude and did not know how to speak to customers, I recommend he has an intense course of customer service. However, staff members called Iesa and Devashir (I don?t know if that was his name correct me if i?m wrong) were very helpful and helped us find and cut the wooden piece of which we were in need of. They were very helpful and had amazing customer service skills. They made our experience better after Aaron was rude.
December 2023 by Qazim
Customer service is as close to 0 as possible. No customer toilets and plenty of walking around pointlessly
December 2023 by Joey Scott
Great experience and customer service from Barry when we were picking out our Christmas tree, and we massively appreciated him helping to get the tree in the car..
December 2023 by Liliya-Anastasiya Yanakieva
Donna and Fiona were so kind and helpful with my queries. Helped me find suitable boxes for my needs and were just so genuinely joyous and accommodating. Wonderful team!
December 2023 by Mahesh Gordhan
Free money! I bought a 6ft natural looking Xmas tree today for £80 (on special from £100). When I opened the box, I found 5 x £20 cash inside. Wow, I got paid £20 to get this Xmas tree! Wow!
November 2023 by Alex Dawson
An organised store where staff located my order within minutes (phew!). Will definitely be using again for my home improvement needs
November 2023 by Ivan Gisotti
Avoid this place I come with a list of 45 parts to buy ? I go out with only 2 ?.because I can?t found the item I ask to the stuff 4 different people to help me and they only say ceck the corridor 10-8-6-5-3 and they not help or support ?. I ask help to a guy was walk and he say was the security?. Than the employees if you ask a prosò duct they show you they do different stuff only to not help .. when I go to the till to pay this item I ask to the person on the till if they can help me and they say they don?t know about the product on the store ?. Than I suggest you to buy stuff online because I waste 1 h on this place without buy all my stuff
October 2023 by Vincent Hutton
I paid the store a quick visit to pick up some kitchen paint and Stain Block, which I purchased then left.As is always the case with shopping at B&Q, this was a speedy and easy experience whereby it was not difficult to find what I needed. Great place to get all your necessary DIY bits and pieces from at inexpensive prices.
September 2023 by Anwar Adaoui
Was as expected but don?t know where all the staff are hiding in this store not easy to find what you want if not a regular but also found they were a lot more expensive compared to mp Moran and sons just down the road that had staff able to be seen from everywhere and were able to answer what was needed so might have to stop going here if I?m honest
September 2023 by Szymon Ilczyk
Good selection of items, nice house and garden plants too, at really good prices.
August 2023 by josstling
I generally have middling experiences of B&Q, it's hard to find anyone animated enough to show you the item you need (a needle in an aircraft hanger). HOWEVER, I was served by someone lovely called Donna recently and I found her enthusiasm infectious. Decent people really help the experience.
August 2023 by Kolawole Oshin
It's functional without being flashy. Would love for more staff to be visible on the floor to help guide people's buying choices and give general advice. I would have bought more things if I could have spoken to someone, but just bought the minimum and left. Staff that I did see were nice though.
August 2023 by A H
Very good quality products available here. I was looking for painting supplies and found what I needed. Not cheap, but definitely got good quality products.
August 2023 by Mama Boy
I was on the paint department, a lady her name is Alicia, I asked her to help me as a customer. She?s doesn?t even trying to help and clarifying how to get the mixed colour that I want, she keeps ignoring me and finally tells me because she doesn?t want to help. Very sad and ridiculously for getting such very very racist girl at this young age!!!!!!!! I?m sure will never come back again, but I will strongly recommend to recruit a professional staff.
