November 2023 by rana rahmanfard
Went in to try a mattress, they didn't have the exact one in store but they knew the products well enough to suggest trying another mattress similar to the one I wanted so that I could see how it feels before making a purchase
October 2023 by Julie Ip
The product is great but I did not have a good customer service experience. The employee who took my order was arrogant and disrespectful. I left the store feeling very agitated by his attitude, but at least I was able to purchase the mattress I came here for and completed my errand.
October 2023 by Leon Gilroy
Terrible experience, took so long to see to us - when we knew exactly which bed we wanted to order that they rushed the order in store.Attempted to charge a deposit without showing any of the agreed terms and then put the wrong address which impacted the finance application that they made us do at home because he "didn't have time".The entire process I repeated - Im concerned this is being rushed and it will be a mess around later.Called to resolve and potentially just pay it off in full to save hassle and was called back by a rude manager - Tyrone with absolutely no apology or information passed from the first call. I cancelled a £2000 order immediately , avoid this store.
October 2023 by Sharon Keya
Jaz was really amazing when helping us pick a bed frame. He took the time to listen to our needs and our budget and recommended products based on our requirements. He was not pushy or salesy and we were extremely happy with our experience. Thanks Jaz!
September 2023 by Ray Zuyi
Exceptional service from Sanjay?simply unparalleled in the country. Despite arriving close to closing time, he graciously welcomed us to stay and took the time to expertly guide us through the various bed options. His extraordinary service sets a new standard for us. Thank you, Sanjay.
August 2023 by Donna Arya
Sanjay was really helpfully during the buying process. We didn't feel pressured. Adam and Anthony were awesome and delivered and fitted the bed so quickly and considerately. Thank you all!
August 2023 by Kira Patel
I had an outstanding experience at the mattress store thanks to the exceptional service provided by their sales consultant Jasvinder. I recently needed to exchange a mattress, and they went above and beyond to make the process smooth and stress-free.From the moment I walked in, he was friendly and willing to listen to my concerns which put me and my mum at ease. He patiently guided me through the various options available, taking the time to understand my preferences and needs.He seamlessly coordinated the mattress exchange. Their attention to detail and genuine commitment to customer satisfaction truly made this one of the best customer experiences I have had, while furniture shopping.Thank you for making what could have been a daunting process so pleasant and effortless!
July 2023 by wendy robbins
I had a fantastic experience today with this store and all because of Tyrone, the manager. From the start, he was super friendly, helpful and kind and went beyond the call of duty to make sure I and my family got what we needed. He really restored my faith in customer service and should be applauded for the care and attention he pays to customers. Thank you so much Tyrone.
May 2023 by Francis Ryan
Brilliant service provided from both Tyrone and Sanjay!Will recommend them to anyone in the future!Two of the nicest people you can meet.I do not usually leave reviews but always read them.On the this occasion I had to leave a review due to my experience and I hope Bensons for Beds realise how important/valuable these two gents are for their company!!!!
May 2023 by Raads
Ordered an end of line product. Unfortunately was told nearer to delivery that product no longer available. Got in touch with Sanjay at the store as I was very disappointed, I also contacted customer services who couldn't help me as product was no longer available (although I had paid fully and one was allocated to me for delivery). Sanjay at the store supported me throughout my dilemma to ensure that he would do my best and track down the bed I had ordered. Was very stressful for me, this was going on for a few weeks. Sanjay assured me that he would do his best. I received my bed yesterday and I can't thank Sanjay enough, the store manager Tyrone was also very helpful.I would go back to Benson beds only because of the service I received from Sanjay...thank you so much!
May 2023 by Miriam Ismail
Awful customer service from Sanjay. Genuinely the worst experience we've ever received from a business. Avoid this store like the plague!!! 1 star is an overstatement.
May 2023 by carrie K
The sale Tyrone did a very great job in term of the customer service! We are consider to buy another bedroom furniture again with him!
April 2023 by Lubna Sultana
Sanjay is absolutely useless and a liar. We bought 2 bedroom beds and were told they would be delivered on time. When the truck arrived, they said that they could not deliver since the truck was too large to enter. They told us they would deliever after a month. No one picks up our calls now and customer service is awful. Sanjay lied to us, forcing us to buy the beds immediately, saying that they would increase their prices later. Turns out the prices decreased and was not even offered full refund. Horrible service....
April 2023 by A Love
They posted wrong number here. They don't attend to customers. Someone gave me their other number which the never pick up. Bad customer care.
April 2023 by Brian Wong
Although my English could be more fluent, your staff patiently explained the different features of the mattresses and solved my concerns. Your staff are very professional, very kind and pleasant.