January 2024 by tahmina akhter
Dfs took 4 months to deliver one single left hand facing sofa. I wanted a sofa with the arm rest on the left hand but it came 4 months later and the arm rest is on the right hand not left. The description is confusing. One of the first colleagues I spoke to on the phone from dfs was also confused by the description and said she will get someone else to call me. I have received 2 calls after that from 2 different people asking the same thing and now the third call is from a manager, Richard, who has contacted me to tell me I won?t be getting the £100 I paid for delivery back and on top of that, I will be charged 20% of the total product price for them to take it back. He was not understanding at all of the situation and kept arguing back saying it is not their fault and it?s as per the description, a very confusing description in fact. So I agreed to pay the 20% if I get the £100 I paid for delivery back as it was delivered way later than promised. Richard refused and said he can give me a HAMPER for the delay!!!! I asked him what the purpose of his phone was if he cannot help me or provide me other options. He kept saying he wants to help but provided no other options. He in fact resulted in practically threatening me that if I take too long to agree with him to pay the 20% then they will not be taking it back at all. I don?t understand how you can have this attitude or speak to someone like that after you have taken 4 months to deliver a single arm sofa which was meant to take 5-8 weeks.
January 2024 by Diana
Went in today to ask about an order I made online. Staff were rude and no one was available to help.Shame on you!
December 2023 by jay g
Manager is extremely rude! Goes around saying 'im the manager' here'. We took our dog in to try the sofa we chose and he told her to get off.. it says the following on the website....can you bring dogs in? Absolutely! As well as carrying a range of sofas in dog-friendly fabrics, we're happy to welcome the whole family in our stores - including your dog! We want them to feel at home whilst you browse, so we don't mind if they hop up onto the sofa with you.So we are no longer buying our sofa from DFS. Good job manager!
December 2023 by Salman Siddique
I normally don?t like to write reviews but after I had such bad experience with this DFS I felt like leaving review I been there to buy a sofa but there was an Indian lady she was extremely rude as well as felt like she was kind racist.I wanted to try recliner sofa she said you will have to bring yourself in near the switch to plug in to try I reminded her that you will have to ask your staff to help me out to plus this sofa so I can try this is kinda first time ever in uk someone on store told me help yourself.In short she is such a disgrace?
December 2023 by Dennis Singh
Lovely pieces at great prices, not to mention the fantastic team! My wife and I purchased a beautiful and comfortable living room sofa today ?? and we are very pleased ?
October 2023 by Silver MB1
Absolutely terrible experience.We bought 2 sofas in the store including a 99£ delivery fee. We were promised a delivery up to 4 weeks.Its now been close to 6 weeks and the Sofas not only havent been delivered - DFS doesnt even know when and if the Sofa will be delivered at all because they seem to have some issue with their supply chain.I spent 2 days calling the only number available only getting wrong information until I called the delivery service myself who gave me a super rude reply stating they dont really care about my sofas and I should take it up with DFS.I raised a complaint and now waiting for a response and resolution.Definitely the last time I bought anything from DFS
October 2023 by Leta Korsita
We had very nice experience at dfs sofa in Brent Cross.Especially chatting with Rash who helped us to choose our corner sofa.Thanks Rash you have been very patient with us and helped us to make a decision.
June 2023 by Mahmoud Hatoum
I would like to start missing the sales people at the branch are great, I topping and explaining and serving you to the best of their ability to help you select and choose good sofasHowever, the problem always thought after you have made to order in terms of delivery, arrangement and communicating with the dispatch depots from Darren, you will have very on helpful staff unprofessional, unskilled, unhelpful and rudePSDFS staff outside the branch should receive more training on one-to-one customer interaction, customer service on the phone and so onPlease be aware, expect some sort of headache after purchaseGood luck
April 2023 by A. N.
Amazing service! Very kind, informative and helpful staff. Very happy with the sofa we ended up buying. A lady spent 1.5h with us explaining everything about sofas, cushions and fabrics.
April 2023 by Jigna Loladia
Can give 5 star however had to wait long time before can find someone to help with my questions. Need more staff however Priya was excellent in helping to choose
April 2023 by Diane Merryfield
Was ok, but didn't have a vast range of small sofas, which I was looking for. Didn't appear to be any staff to help, so just wandered round and then out as couldn't find what I wanted. Good shop if you are looking for big furniture though.
March 2023 by Beel A.
Just had someone from the service team out, aka ?Mr No?. Clearly came with the intention of refusing any serious work needed to be done with the sofa, despite being within warranty. We?ve had the sofa less than 2 years (cloth sofa) and you can feel the bare wood on the armrests, as well as the springs that have completely lost their spring properties, but he said this is all natural and so DFS won?t fix it. When he could be helpful with the cushions and figuring out why they had gone lumpy and had lines in them, he told us ?just so you know, I?m not here to plump your cushions?. Rubbish service, arrogant and abrupt service guy, if you think you?ll get aftercare with DFS think again.
February 2023 by S
Terrible sofa. The sofa was a completely different colour to what was shown. We were explicity told that it would not be the same colour as displayed but it turned out to be the same. Stichting was poor and the sofa looks cheap. Avoid DFS at all costs.
February 2023 by Samir
Terrible sofa. The sofa was a completely different colour to what was shown. We were explicity told that it would not be the same colour as displayed but it turned out to be the same. Stichting was poor and the sofa looks cheap. Avoid DFS at all costs.
January 2023 by Robert R
Been a customer who has ordered 3 sofas in 6 years...We are certainly what you call a returning customer.We went to the Brent Cross store today to browse. ( this normally always results in us purchasing).We saw the 'Halen' sofa in the Brent Cross store.We are then told that, in the store room they have one in tan leather. This being the color we wanted.It had been for a customer who no longer wanted the sofa, so was immediately available.We then had £154 taken of the sale price asthe store manager knew we are 'good customers'. This brought the total cost down to £2195.We then wait for the sale rep to talk over some details with the manager for a second time, to see if they will do a further reduction off the sofa care insurance.After being in store for nearly two hours. We are then told the sofa is actually not available. Even though are about to go over finance approval.To compensate us we were then offered the same sofa , for £99 off the orginal price, opposed to the £154 offered earlier. We would also need to wait 14 weeks for delivery.I explained that seeing we had bought three sofas in six years , and had been messed about , is the manager not able to just reduce by the extra £54, so that we are getting the same deal as originally given to us. Which seemed a reasonable request.We were told no!So opposed to them making a £2195 sale , if they only matched the original discount of £154 . They decided not too.They let a regular customer Walk out the door with immense dissatisfaction over how they are treated.All for the sake of £54 , and all this considering it was the stores error.Makes 0 business sense.How not to treat good paying customers .
