November 2023 by Yassin Bounif
Supper helpful and friendly staff.I've had to print out my bank statements for my business account on the day.Miss Stanka was incredibly helpful and helped with the matter straight away.Cant thank you enough for your help.Best customer service of the year.Thank you Stanka.
November 2023 by alaa jarad
Called into Willesden Green i was upset I have been waiting ages for my activation code . Very kind, lady Helen helped me sign on to mobile banking . She was very patient and guided me through it all. First time I have had great service from lloyds bank.
April 2023 by Christian B
Went to the Willesden Green Branch today to try and resolve a fairly complicated issue; reactivating a dormant savings account.The bank manager, Tahir, was extremely friendly, resourceful, and efficient in solving my problem. I also went to return some old 20 pound notes. Exchanging them was quick and easy.Left this branch with a great feeling. Thank you!
April 2023 by Omar Anwar
Literally and undeniably the worst lloyds or bank branch. Staff need a slap or 2.
February 2023 by Shitika Anand
Nikhel M. - this tall south Asian looking man was extremely rude. Needs to be fired from his job. Racist towards me, telling me ?I?m not listening? and yelling at me on a nice Friday morning with zero rush in the bank. So he didn?t have to be rude. Absolute joke and so rude. Writing this to elevate this to the authorities at Lloyd?s.
January 2023 by Arslan Qader
I had a wonderful experience at this branch. Lady called Manish was excellent with her service & super helpful. Highly recommend her when at this branch.
January 2023 by Charlotte Good
Incompetent Unhelpful and uninterested attitudes of all staff.
November 2022 by Faisal Hasan
Manisha the Bank Manager is so helpful. She went out of her way to help me even though the branch closes at 3.30pm she was helping me till 4pm but my card was blocked by fraud. Nickel also kept his till open so I could get some cash out once my card was unblocked.
October 2022 by Jugal Mehta
I am 87 and have mobility problems. Occasionally, I visit the Branch. I always get warm welcome. They are excellent people and the service is great. By the way, I have been Lloyds customer since 1 Jan. 1970.I wish them all best of luck.
July 2022 by Inma Verdu
I have asked for help to set up my new card and they told me to call to customer service the waiting time was over an hour, eventually I have done a new card with Barclays bank as the staff helped me in the office.
July 2022 by malikasif786
I have never left Google reviews but really felt that I needed to on this occasion, highlight the excellent customer service I received from Manisha Halai at Lloyds in Willesden. She was very patient and assisted me throughout my banking process. I was mindful of the banks closing time however this did not phase her and she continued to assist and support me! A credit to Lloyds bank to have such efficient staff !
May 2022 by Farah Hirsi
Excellent customer service!!!Visited today Lloyds bank, WillesdenI cant imagine how the staff ( Manager) went an extra mile to help me process the transaction. Definitely I was expecting a good service but honestly that kind of service is on another level ...Thank you so much !!!
April 2022 by Ali Samiepour
Excellent service from all the members. Extremely friendly, kind and very helpful. Recommend this branch highly.
March 2022 by Alfred Sacopon
I love going to this branch. I always served with great customer service, i would like to thank especially to nickhel, manisha and shane for they phenomenal service.
September 2019 by Simon Tesfamicael
One of the worst customer service ever. If you there to "help" customers and then you say can't help you. Then what Good are you ? Uslesses!!
