October 2023 by Adrian Smith
Many thanks to Kwame for assisting me with an exchange on an item when my original receipt had not fared well - went the extra mile to assist.
October 2023 by Mahsa A
Poor customer service with very poor experience manager she was look Asian and rude she don?t want to work as a proper experience manager. I didshopping on Tuesday morning 26th September in my experience as a customer she has to behave with customer nicely and patiently, she said I don?t care do whatever you want, and I want let her and Wicks know if we as a customer don?t come to do shopping this shop and her job not going to be available longer incredibly bad shopping experience.
October 2023 by Marc Fresko
I made 3 purchases over a week here. Disappointed 3 times...1st time I was in a big hurry so used click and collect, advertised as "usually" 30 minutes. Actually took 4 hours, and when I contacted customer service by chat, a few simple questions took 45 minutes - I kid you not - and the agent ended the chat without saying good bye.Second time, in store, the (ONE AND ONLY) checkout agent could not get her scanner to work. Had to go off, keeping everyone waiting, to go and get a replacement.Third time, the (again, one and only) checkout agent had to ask me what the product I was buying was as it was unlabelled(!) Surprise, I did not know their barcode number for that product, so - surprise surprise, she had to go off, keeping everyone waiting, to go and get a barcode or whatever for it.However does Wickes stay in business with this poor level of service? No much longer, would be my guess.
July 2023 by Ian Struthers
Completely useless customer service and delivery. Despite having correct address they failed to deliver twice. In the end I had to walk to the wrong street to collect. Driver was parked below the street sign. When I showed him the sign and said he was in the wrong street, he just said that his app showed he was correct. Brainless!
July 2023 by Sebastian
Well stocked.Staff is very professional.
June 2023 by Nathan Williams
Nasty company that treats its customers with contempt.
June 2023 by Sherron Stokes
A good size store to cater for all your DIY needs . Good parking as it has its own car parking area and good transport links as buses stop virtually outside the store
June 2023 by IFTIKHAR AHMAD
Friendly staff, good customer service, Alot of product availability in the store.parking is not a problem.
May 2023 by maryam khalili
I?ve got my kitchen design with Sabry and I?m so happy withHe did exactly what I wanted thank you so much I really appreciate
May 2023 by Sam Shakers
Today Maneger has no time to sell or advice on kitchen he said also he has no name tall Pakistani man only description, it?s disgrace primitive, store not hardware store
April 2023 by JASON SAUNDERS
Reasonable value for quality goods kitchen designer's very experienced staff go the extra mile to help and advice you 9 out of 10 well done ?
April 2023 by Sib Mum
We had such a bad experience with this store. The manager is horrible. The staff are rude and unprofessional. I will never shop in wicks again. Horrible experience.
March 2023 by Akram Al-Jubouri
Worse customer services ever, very rude manager and incredibly bad shopping experience.Wickes should review and fiz their staff attitude towards customers.
March 2023 by Sharmin Rahman
Shekh helped us and was very kind. Thanks so much for the great service.
February 2023 by jeffrey pullin
Prices are good although stock of some things is low
