December 2023 by Karan Patel
This is good place for home decor, kitchen appliances, furniture and other things. All designs are there and sets are amazing.
December 2023 by Lily Y
Please avoid this store if you can.The worse customer service I?ve ever seen. Place the order online, it?s due on two days after. I waited for one week nothing has come. Called their customer service, advices the order will be delivered by the Croydon store. I tried to contacted the store many times. no surprise, no one answers the phone. Called the customer service again which promise I can do click and collect from this store as they have delivery issues. We went to here. The staff advised we can pick it up from the shelf, then they will do exchange for us, it?s took us about one hour to found all the paint we ordered as all the paint in a mess. Have to search every inch to find it. Went to check out the staff advice they can?t find my order which the customer service said we can pick up from the store. I?m so disappointed they just waster my time. Called the customer service for refund as I didn?t get my order. The customer service said they can?t do it. They have to contact the store to see what happens. I finally got my order after one week delayed ,one pot of paint was leaking inside of the box. I called the customer service to refund my money back as felt so frustrated to contact them again and again, then nothing happens. I still haven?t got my money back after two weeks. I called them again yesterday, promised to refund in 3-5 working days. I shocked how bad the service was and no one e-mail or call me to update what happens. It?s not a complicated order, they just completely ignore you.
December 2023 by SEAN WALKS
I literally never write reviews but my experience yesterday was so bad I just had to say something. I was in the store yesterday (Friday 08/12/23) between 1pm& 2pm and my experience was so poor- Possibly the worst customer care I have ever received. Firstly but not the worst thing that happened? I went to the counter where the paint is mixed and see a sign that read ?closed until 1:30pm? the time was 1:26pm so I decided to wait at the counter so I was first in a queue that was starting to build. One of your staff came up to me and bluntly said ?there?s a sign there? I said that I?m aware of the sign and that I will wait until 1:30 as it?s literally a couple of minutes. At 1:40 still no one at the counter? The same person came and told the line that now had about 6 people in it ?we are closed until 1:30pm? we all replied ?but it?s 1:40?? She then just shrugged her shoulders and said ?well he will get here when he gets here? and walked off ? Finally someone shows up at 1:48pm- half of the queue had left fed up of waiting I imagine. Greeted by ?what do you need? and that was it, no sorry to keep you waiting or anything like that. The guy who served me was actually okay but I just wish the time stated on the sign was kept to as customers was left guessing what time someone would bother to turn up. Which brings me to the main reason I?m writing this review. The checkouts-Please bare in mind I have never used the checkouts at b & q before so I opted to go to the staffed till. The person was in a personal conversation with her work colleague and clearly distracted. She just said to me ?scan your items? I stood there and scanned my 6 items and heard the beep from the machine as I done it. After she got done talking to her colleague she went ?you didn?t scan your items, you need to scan them, look with this scanner? the scanner that I just literally picked up and used. I was made to feel stupid and god knows how someone elderly or less tech savvy than myself would get on. She had extremely poor attitude and rolled her eyes as she scanned them herself. The cherry on top was once I got home I realised she obviously still scanned the items wrong and charged me £22 for an extra 2.5l dulux paint. I am now down £22 and made to feel terrible simply because I wanted a staff members help with scanning and checking out which I think is very wrong. Please give your staff training on customer care because it is clearly needed. I?m an introvert who doesn?t like to make a scene. I was very polite and respectful with them and all I seemed to get back was rudeness in return. It was not my fault your staff member turned up almost 20 minutes later then their sign they wrote. It was not my fault I have never used your self checkouts and therefore wanted some extra assistance. I hope my next visit will be a better one.
December 2023 by Mano Lai?kas
The website explicitly says ?Timber cutting is available whenever the store is open, every day of the week, No need to book, just turn up with your B&Q timber at the timber saw area?.When I traveled specifically for this to the store (mind it B&Q is quite out of the way) the staff said ?ahh well there is noone here now for cutting, it?s Sunday?. I told them website doesn?t have any hours, can they give me the timings then, so I can know for sure for next time (which was the bare minimum since I already commuted). He said ?well they are mostly here in the morning sometimes in the evening, it?s quite late now (it was 2.30pm)?.It literally says on the website ?whenever the store is open?? that is incredibly misleading and disrespectful to people?s time and money,
December 2023 by Pip
Usually seems to be very understaffed for such a large store, but the staff that are there are always very helpful. The selection of items available is great, you can really get a lot done into e place.
October 2023 by Elsie Chan
Choosing B&Q for my bathroom was a wrong decision and caused an expensive and long-dragging saga.When you buy B&Q toilet units, it does not come with a worktop. It has to be ordered separately. Nonsense like this caused delays in the installation and extra cost on plumbers.I bought B&Q toilet units and Angela in B&Q Sutton referred Josh from "Moonlight builders ltd" in Carshalton to help me with the installation. Then my plumber nightmare started.Josh is nice as a person, but as a result of his work, after all the money I spent, I am left with A NEW LEAK (that had never happened in the history of this flat) to fix.1. IncompetenceAfter his work to install a new toilet, my downstairs neighbor started having a leak coming down from the ceiling of their bathroom. So on top of all the money I wasted on Josh, I need to re-install the shower system he did and also fix the leak he caused.This is on top of minor problems like holes in the filling grout between tiles...2. MediocrityI paid him to fix a gap between the shower system and the wall, which was not solved. The shower system was installed unevenly with silver inner parts visible. His response was basically a smaller gap is better than a big one so "we are not back in square 1". He has low standards for his own work. If a problem cannot be fixed without more investments (e.g. tearing down the whole wall & tiles), it should be communicated. Instead he delivered an unevenly installed shower system and called that a job done.3. IrresponsibilityThe first installation of my bathroom units was in July, when we found out the gap in shower system. After that he went radio silence for A MONTH, leaving me hanging with a unfinished bathroom. Also there was a no show at 9am on a Saturday and I neded up spending the whole day being stuck at home. Absolutely the worst nightmare any new home owner can have!
October 2023 by Dayo Adenowo (Blindsafetyguy)
Patrick seemed so happy to help with my needs on Sat 16th Sept. Back today 23rd Sept, Keera who helped to process my refund was just as pleased to assist. Like her colleague, she too took her time to walk around the store with me and again i left the store a very happy customer. Definitely will be returning in the near future.
October 2023 by Alan Davis
SO RUDE!It's B&Q, so serves an obvious purpose. Prices are good and stock maintained, just keep an eye on the totals at the till. My plants were all entered with 50p added, which in total increased the shop by around £12. The man was so rude when I queried it - either B&Q are on the fiddle or they're treating staff so badly they all hate it.
October 2023 by Muhammad Faizan
Absolute joke of a store. Every-time I come in here the staff are unbelievably lazy, no one seems to know anything nor do they want to help. If you do end up troubling them a few times and forcing them to help you they show the upmost attitude. Absolutely disgusting service from this store, head-office need to have a serious look at these staff members.
October 2023 by Alfie G
A Big thank you to Pauline for all her help at the trades counter part of the store, great I.P. skills deserves an increase in her salary. Thanks again!
October 2023 by ScottM Mcbride
PAULINE at tradepoint the Gearge Forman lookalike tried to stare me down at the tills in a fighting manner just because we all were trying to have banter trying to pass the time as the tills went completely off line for 20 minutes,well PAULINE from tradepoint i hope you felt big silently aggressivealy starting at me in front of your colleagues I've called head office once I left the store and reported your behaviour I will be calling your store manager to see how your refresh training is going please don't try your luck with customers as you really don't know who you could be staring at there seems to be lots of female power struggles going on here to be top dog that's fine but keep it between you staff don't use me as a trophy you really don't won't to do that I hope the store manager takes a deep dive into how the staff behaviour in this store is more suited to the boxing ring also can you all stop talking about the emails you are receiving and back stabbing were they have came from and how unachievable things are within the company emails I walked around lots of isles were groups of men and women were all complaining about said bq company's emails we don't won't to know tbh find new jobs if your not happy look forward to seeing you all again with hopefully better attitudes towards its customers and PAULINE if you would like to fight men or women I can recommend a few fantastic mixed martial arts gym it may help you with your anger issues against the human race
October 2023 by tarron
Appalling service.-bought online to get a call saying there were less items in stock/giving a partial refund-went to collect, waited for service, handed dirty items (dissapointing, as homewear)-asked if I could buy a bag and was told B&Q don't have bags. I asked again, incredulously, and was told to ask at the till.Disinterested and unhelpful. I won't be going there again.
October 2023 by terry farlow
Buyers beware we had our whole bathroom done & purchased bath from B&Q one supplied from PGL the side bath panel was the wrong size & so we asked for a replacement 5 panels later & emailing the CEO still have wrong size there answer we will refund the panel! so we will have a bath with no panel DO NOT BUY FROM THUS COMPANY
September 2023 by sergio ribeiro
I had a rather disappointing experience at the hardware store recently, primarily due to the attitude of one of their employees. Unfortunately, the lady who was supposed to assist me in finding something I needed seemed disinterested and even rude throughout the interaction.I approached her with a polite request for assistance, but she barely acknowledged my presence. When I asked for help in locating a specific item, her response was curt and unhelpful. It felt as though she had no intention of making any effort to assist me or provide any guidance.Her lack of interest and dismissive behavior made my visit to the hardware store quite frustrating. As a customer, I expect a basic level of courtesy and willingness to assist, but unfortunately, this particular employee fell far short of those expectations.In the future, I hope the store management can address issues like this to ensure a more pleasant shopping experience for all customers. Good customer service is crucial, and it was sorely lacking in this instance.
September 2023 by Bill Donald
Went to buy some screws for a DIY job. Unfortunately over time B&Q has alteredI spent a lot of time trying to find screws, eventually I did. Some time back, in the age of customer service, you would come across staff members working in the aisles who knew the place like the back of their hand and could fitect you to the requisite item. Alas no more!. This is typically the state of retail in the UK.
